Canon imageRUNNER ADVANCE C350 series Service Manual page 254

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Technical Explanation > Embedded RDS > FAQ
FAQ
No.1
Q: In what case does a communication test with UGW fail?
A: The following cases can be considered in the becoming "NG!" case.
• Name resolution was failed due to an incorrect host name or DNS server has been halted.
• Network cable is blocked off.
• Proxy server settings is not correct.
No.2
Q: When does E-RDS send counter information to UGW? How many data is sent?
A: The schedule of data transmitting, the start time are determined by settings in the UGW
side. The send time cannot be specified on the E-RDS side. Data is sent once every 16
hours.
The data size of counter information is approx. 285 KB.
No.3
Q: Will data which failed to be sent due to an error in communication with UGW be resent?
A: Data shown below will be resent.
• Jam log
• Service call log
• Alarm log
• Service mode menu
The newest data is resent only when the settings are changed in service mode.
• Browser information
It is resent only when the web browser option is enabled.
Data is resent endlessly (after 5, 10, 15, 20, 25, and 30 minutes since the occurrence of
communication error; once 30 minutes have passed, it is resent at 30-minute intervals) until it
is sent successfully. Resend continues even if the power is turned OFF and then ON.
No.4
Q: What is the upper limit of the number of COM-LOGs? What is the upper limit of the number
of characters of error information displayed in a COM-LOG?
A: Up to 30 log data can be saved. The data size of error information is maximum 128
characters.
2 Technical Explanation > Embedded RDS > FAQ
No.5
Q: Although Microsoft ISA as a proxy server is introduced, the authentication check is failed.
Can E-RDS adopt with Microsoft ISA?
A: E-RDS must comply with "Basic" while "Integrated" authentication is used for Microsoft ISA
(as default); therefore, authentication with E-RDS is available if you change the setting to
"Basic" authentication on the server.
No.6
Q: Can I turn this machine power off during the e-Maintenance/ imageWARE Remote system
operation?
A: While operating the e-Maintenance/ imageWARE Remote system, the power of the device
must be ON. If power OFF is needed, do not leave the device power OFF for long time.
It will become "Device is busy, try later" errors if the power supply of network equipment
such as HUB is made prolonged OFF.
No.7
Q: Although a Service call error may not be notified to UGW, the reason is what?
A: If a service technician in charge turns off the power supply of this machine immediately
after error occurred once, It may be unable to notify to UGW because data processing does
not take a time from the controller of this machine to NIC though, the data will be saved on
the RAM.
If the power supply is blocked off while starting up, the data will be inevitably deleted.
No.8
Q: How does E-RDS operate while this machine is placed in the sleep mode?
A: While being in Real Deep Sleep, and if data to be sent is in E-RDS, the system wakes up
asleep, then starts to send the data to the UGW. The system also waits for completion of
data transmission and let the device to shift to asleep status again.
However, transition time to the Real Deep Sleep depends on the device, and the transition
to sleep won't be done if the next data transmission will be done within 10 minutes.
No.9
Q: Is E-RDS compatible with Department counter?
A: No, E-RDS does not support Department counter.
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