Canon imageRUNNER ADVANCE C350 series Service Manual page 260

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Technical Explanation > Embedded RDS > Error code and strings
No. Code Character strings
8 8700 0306 SRAM AeRDS Improper value is written in
version unmatch! at the head of the NVMEM
domain (nonvolatile memory
domain) of Ae-RDS.
9 8xxx 0004 Operation is not Method which E-RDS is not
supported supporting attempted.
10 8xxx 0101 Server response Communication with UGW has
error (NULL) been successful, but an error
of some sort has prevented
UGW from responding.
When (Null) is displayed
at the end of the message,
this indicates that there has
been an error in the HTTPS
communication method.
11 8xxx 0201 Server schedule is During the communication
8xxx 0202 invalid test, there has been some
8xxx 0203 kind of error in the schedule
8xxx 0204 values passed from UGW.
8xxx 0206
12 8xxx 0207 Internal Schedule is The schedule data in the
8xxx 0208 broken inside of E-RDS is not right.
13 8xxx 0221 Server specified list Alarm/Alert filtering error: The
is too big number of elements of the list
specified by the server is over
restriction value.
14 8xxx 0222 Server specified list Alarm filtering error: Unjust
is wrong value is included in the
element of the list specified by
the server.
15 8xxx 0304 Device is busy, try The semaphore consumption
later error at the time of a
communication test.
16 8xxx 0709 Tracking ID is not When upgrading firmware, the
match TrackingID notified by Updater
differs from the thing of UGW
designates.
17 8xxx 2000 Unknown error Some other kind of
communication error has
occurred.
18 8xxx 2001 URL Scheme The header of the URL of the
error(not https) registered UGW is not in https
format.
2 Technical Explanation > Embedded RDS > Error code and strings
Cause Remedy
Turn the device OFF/ ON.
Contact help desk
Perform and complete a
communication test (COM-
TEST).
When the error occurs, report
the details to the support
section.
After the UGW side
has responded, try the
communication test again.
Perform a communication test
(COM-TEST).
Alert filtering is not supported
by UGW.
Alert filtering is not supported
by UGW.
Try again a communication test
after a period of time.
Obtain the sublog, and contact
the support department of the
sales company.
Perform and complete a
communication test (COM-
TEST).
Check that the value of URL of
UGW (RGW-ADR) is https://
a01.ugwdevice.net/ugw/
agentif010.
No. Code Character strings
19 8xxx 2002 URL server A URL different to that
specified is illegal specified by the UGW has
been set.
20 8xxx 2003 Network is not Communication attempted
ready, try later without confirming network
connection, just after turning
OFF and then ON the main
power of this machine in which
the network preparations are
not ready.
21 8xxx 2004 Server response Communication with UGW has
error been successful, but an error
([Hexadecimal]) of some sort has prevented
[Error detailed in UGW from responding.
UGW] *1
22 8xxx 200A Server connection • TCP/IP communication fault
error • The IP address of device is
not set.
23 8xxx 200B Server address Server address name
resolution error resolution has failed.
24 8xxx 2014 Proxy connection Could not connect to proxy
error server due to improper
address.
25 8xxx 2015 Proxy address Could not connect to proxy
resolution error server due to name resolution
error of proxy address.
26 8xxx 201E Proxy Proxy authentication is failed. Check the user name and
authentication error
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Cause Remedy
Check that the value of URL of
UGW (RGW-ADR) is https://
a01.ugwdevice.net/ugw/
agentif010.
Check the network
connection, as per the initial
procedures described in the
troubleshooting.
Perform a communication test
(COM-TEST) about 60 seconds
later, after turn on the device.
Try again after a period of time.
Check detailed error code
(Hexadecimal) and [Error
details in UGW] from UGW
displayed after the message.
• Check the network
connection, as per the initial
procedures described in the
troubleshooting.
• When proxy is used, make
the settings for proxy, and
check the status of the proxy
server.
• Check that the value of URL
of UGW (RGW-ADR) is
https://a01.ugwdevice.net/
ugw/agentif010.
• Check that Internet
connection is available in the
environment.
Check proxy server address /
port and re-enter as needed.
• Check that the proxy
server name is correct. If
the proxy server name is
correct, check the DNS
connection, as per the initial
procedures described in the
troubleshooting.
• Specify the IP address as the
proxy server name.
password required in order to
login to the proxy, and re-enter
as needed.
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