Canon imageRUNNER ADVANCE C350 series Service Manual page 608

Select necessary settings.
1. Mode 1: Collection of all logs (including logs that may contain user information)
2. Mode 2: Collection of only logs that do not contain user information
When you gain an approval from the customer, collect log in mode 1. (Switch modes 1 and 2
by changing the settings from "LOG-TRIG".)
Mode 2 is the default setting; therefore, Mode 2 applies to all log collection settings unless the
mode is changed by LOG-TRIG (LOG-TRIG > 1).
When changing the mode to Mode 1 by LOG-TRIG, Mode 1 applies to all log collection
settings.
The following shows how to change the mode from Mode 2 (default at the time of shipping) to
Mode 1:
1) Enter "1" by LOG-TRIG and click OK.
2) Then enter "101" and click OK.
When making another number setting after executing step 2) above, the setting made in
step 1) is disabled; therefore, clear the default settings and then execute steps 1) and 2)
again.
HIT-STS
The status shows OK when there is any log.
Note:
The status shows "OK" under the condition that there is any storage log.
The status also shows "OK" by holding down the counter key + 1.2.3.
HIT-STS2
The log is automatically collected by the automatic log storage function (to be saved as a file
in the device) and the status shows whether there is any log that includes an "expected log
pattern".
There is a log that includes an "expected pattern" when the status shows "OK".
Note:
1) The status shows "OK" when both of the following conditions are satisfied: "There is
a storage log" and "the log includes an expected pattern described in the settings file".
2) In the standard settings, the expected pattern for HIT-STS2 condition is not specified.
To enable HIT-STS2, it is necessary to use LOG-TRIG to read and set the setting file
with an expected pattern described, which was provided by R&D.
6
Troubleshooting > Debug Log > SYSLOG
6 Troubleshooting > Debug Log > SYSLOG
DEFAULT
■ Function
Set all debug log-related settings back to the default settings (the state at the time of
shipment).
• You must perform this measure when you complete troubleshooting and return the device
to the customer.
• Perform this measure when you reset or make another settings relating to debug log during
a log collection investigation.
For log files that were automatically stored in the debug log storage space secured in the
machine's controller (/var/xpt/dbglog), they kept to be stored unless the number of log files
exceeds the limit. To delete the stored log (to use HIT-STS), use "LOG-DEL" described later.
SYSLOG
When a Canon quality-appointed staff determines the need to use this function, the setting
file for SYSLOG is provided through the sales company HQ.
The setting file may be provided when a large volume of logs are determined necessary by
Canon because the log storage space in the HDD is not sufficient.
Turn ON and OFF the operation of syslog function.
The program responsible for the syslog function is hereinafter described as "syslogd".
Syslogd sends debug log of the machine's controller to any of the following:
• A file on the HDD in the controller of the machine
• Any of the syslog servers (not FTP server) that can connect to the machine and network
Note:
The syslog function involves a risk of full capacity in the HDD or increased network
traffic.
Perform this measure in the field only when the R&D determines it is necessary.
• Collect sublog at the main CPU of the Main Controller.
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