Canon imageRUNNER ADVANCE C350 series Service Manual page 582

● Remedy by Error Code
Remedy to Be Taken When an Error Code Starting with [81------] Is Displayed
The remedy for an error code whose first two digits are "81" is shown below.
1) Refer to "List of Error Codes Starting with 81", and try the remedy.
2) If the symptom is not resolved by performing the remedy shown in the error code list, report it to the support department of the sales company with the following information.
• Time of occurrence
• Serial number of the device
Remedy to Be Taken When an Error Code Starting with a Number Other than [81------] Is Displayed
The remedy for an error code whose first two digits are not "81" is shown below.
1) Check the last four digits of the code, and try the remedy shown in "List of Error Codes Starting with a Number Other than 81".
2) In the case of an error message with a check mark on the "Network" column of "Cause of error" in the error code list, try the remedy shown below.
• Execute the operation again.
• Perform a communication test on the Touch Panel of the device.
• Check the status of the network equipment (disconnection of the LAN cable, etc.).
• Check the network settings of the device.
• Check that there is no restriction on the network environment of the site (e.g. restriction on communication at night).
• Check the proxy server of the customer. If it does not work properly, perform the remedy. If the problem still persists, clear the cache of the proxy server.
3) If the symptom is not resolved by performing the foregoing remedy, report it to the support department of the sales company with the following information.
• The generated error code
• The Sublog of the device
• The update log of the device (Set the log level to 4, and then collect the log.)
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Troubleshooting > Version Upgrade > Version Upgrade via CDS > Error Code
6 Troubleshooting > Version Upgrade > Version Upgrade via CDS > Error Code
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