Canon imageRUNNER ADVANCE C350 series Service Manual page 576

No. Messages
9 Delivery Server : Connect Failed Communication test, etc.
File Server : Retrieve Failed (communication test result
Error Code: [xxxx] dialogue)
10 Delivery Server : Connect OK Delivery Server : Connect
File Server : Retrieve Failed OK
Error Code: [xxxx] File Server : Retrieve
Failed
Error Code: [XXXX]
6
Troubleshooting > Version Upgrade > Version Upgrade via CDS > Error Messages
Timing of display Cause
In the communication test, failed to connect
to the delivery server.
In SOAP communication, failed to success
after 1 min retry.
ID and Password required for proxy to
connect to the internet are not configured
in device.
The access to the network is limited.
Delivery server stopped.
Due to no return of data for the
communication test, time-out (in HTTP
communication, no response for 1min)
occurred. After that, retried but failed to
connect to server.
The network cable was disconnected
during data download in the communication
test.
The file server stopped during data
download in the communication test.
Hash value in the communication test file
is incorrect.
6 Troubleshooting > Version Upgrade > Version Upgrade via CDS > Error Messages
Remedy
Check the network environment of the device, and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and
contact Support Div. of the sales company.
Set proxy and restart the communication test.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and
contact Support Div. of the sales company.
Set the user environment to make the access to the following domain available.
https://device.cdsknn.net/
http://cdsknn.net.edgesuite.net/
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and
contact Support Div. of the sales company.
Contact Field Support Group in the sale company.
After confirmation that the delivery server has been restored, restart the communication test.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and
contact Support Div. of the sales company again.
Check the network environment of the device and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and
contact Support Div. of the sales company.
Reconnect the network cable and then restart the communication test.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and
contact Support Div. of the sales company.
Contact the sales company's Support Department.
After confirmation that the delivery server has been restored, restart the communication test.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and
contact Support Div. of the sales company again.
Check the network environment and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and
contact Support Div. of the sales company.
6-65
6-65