Canon imageRUNNER ADVANCE C350 series Service Manual page 590

● Error Codes Not Included in the Error Code List and Remedy for Them
Scenes Where an Error Occurs
When an error code not included in the error code list is displayed, one of the errors shown in the following scenes may have occurred.
Scenes Where an Error Occurs
Scenes Where an Error Occurs
Communication test, etc. (main screen)
Version information notification (main screen)
UGW linkage (main screen)
On-site (error dialog)
Immediate download (error dialog)
Manual/auto update (error dialog)
Deletion of downloaded firmware
Remedy
Check that the log files shown below do not exceed the maximum values.
When this problem recurs, obtain the log, and contact the support department of the sales company.
Logs and maximum capacity / number
Log name Maximum capacity
Update log 128KB/ file
System log 512KB/ file
6
Troubleshooting > Version Upgrade > Version Upgrade via CDS > Error Code List
Log could not be written due to maximum value (capacity/the number of files) being exceeded.
Retrieval of device version information ended in failure because the firmware version of the device was not registered in CDS.
Connection to the delivery server failed at the time of notification of version information.
The network cable was disconnected during notification of version information.
Notification of version information ended in failure because the device was restarted during notification of version information.
UGW linkage was turned ON while eRDS was OFF.
An internal error occurred when obtaining the applicable firmware information.
An internal error occurred at the time of request of firmware delivery information.
Free space in the storage destination disk ran out during download. (DiskFull)
An internal error occurred at start of update.
An internal error occurred at the time of cancellation notification.
Maximum number of files
4
4
T-6-27
6 Troubleshooting > Version Upgrade > Version Upgrade via CDS > Error Code List
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