Canon imageRUNNER ADVANCE C350 series Service Manual page 729

Error Detail
Location Item
code Code
E614 FF11 00 Title Flash PCB error
Detection Flash error (unidentified) (file could not be written in the Flash
description PCB after startup, or I/O error after startup)
Remedy [Related parts]
- Cable between the Main Controller PCB (UN81/J7008 and
J7018) and the HDD (Unit of replacement: CABLE, SATA
POWER, CABLE, SATA SIGNAL)
- HDD (Unit of replacement: HARD DISK DRIVE)
[Points to note at work]
- When checking the harness/cable or connector, perform the
following work.
1. Disconnect and then connect the connector to check that
there is no bent pin and cable disconnection.
2. Visually check that the harness is not caught or open circuit.
3. If there is any error, replace the corresponding harness/
cable.
- Reinstall the necessary application software and restore the
backup data once the error is cleared.
[Remedy] Perform the following in the order while checking
whether the error is cleared.
1. Check the cable between the Main Controller PCB and the
HDD.
2. Turn ON the main power, and check whether the error is
cleared.
3. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "0",
and execute "HD-CHECK". Then, turn OFF and then ON the
main power.
4. Obtain the necessary backup data by referring to the backup
data list.
5. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "0",
and execute "HD-CLEAR". Then, turn OFF and then ON the
main power.
[Reference] All the partitions that can be deleted are deleted.
6. After replacement of the HDD, enter safe mode using (2+8)
startup, and execute [4] Clear/Format> [1] Disk Format (HDD
format) using SST or a USB memory.
[Reference] For backup and restoration, refer to "Adjustment>
Main Controller System" and "Appendix> Backup Data List" in
the Service Manual.
7
Error•Jam•Alarm > Error Code > Error Code Details
Description
7 Error•Jam•Alarm > Error Code > Error Code Details
Error Detail
Location Item
code Code
E615 0001 00 Title Error in self-diagnosis of the encryption module
Detection An error was detected in self-diagnosis of the encryption library.
description
Remedy [Related parts] Flash PCB (UN96)
[Points to note at work] Reinstall the necessary application
software and restore the backup data once the error is cleared.
[Remedy] Perform the following in the order while checking
whether the error is cleared.
1. After reinstalling the system software using SST or a USB
memory, turn OFF and then ON the main power.
2. Obtain the necessary backup data by referring to the backup
data list.
3. Enter safe mode using (2+8) startup, and execute [4] Clear/
Format> [2] Flash Format (Flash format) using a USB memory.
4. After replacing the Flash PCB, reinstall the system software
using SST or a USB memory.
[Reference] For backup and restoration, refer to the Service
Manual "Adjustment> Main Controller System" and "Appendix>
Backup Data List".
E674 0001 07 Title Fax Board communication error
Detection An error was detected for the specified number of times in
description communication with the Fax Board.
Remedy [Related parts]
- Harness between the Fax Board and the Main Controller PCB
(UN81/J7013, J7019)
- Fax Board
- Main Controller PCB (UN81) (Unit of replacement: MAIN
CONTROLLER PCB ASSEMBLY)
[Points to note at work] When checking the harness/cable or
connector, perform the following work.
1. Disconnect and then connect the connector to check that
there is no bent pin and cable disconnection.
2. Visually check that the harness is not caught or open circuit.
3. If there is any error, replace the corresponding harness/cable.
[Remedy] Check/replace the related parts.
7-115
Description
7-115