Gestetner G060 Service Manual page 939

BULLETIN NUMBER:
APPLICABLE MODEL:
GESTETNER – DSC38/DSC38S
RICOH – AP3800C/AP3800CMF
SAVIN – SLP38C/SLP38CS
SUBJECT: MANDATORY FIRMWARE UPGRADE
Please be advised that there is a bug in the System firmware on the G060 CMF version printers
(from initial production through September 02 kitted versions). This bug may cause the G060 CMF
to count black prints as color prints when the Meter Charge Mode set to "ON" (SP5-930-1 set to 1)
in combination with Development counters set to the factory default. (SP5-045-1 set to 0).
Ricoh Corporation is requiring an immediate service visitation to perform a mandatory firmware upgrade
for all G060 CMF units that are under a Cost Per Page contract.
All remaining G060 CMF units (Annual Maintenance Agreement, Time & Material) should be
upgraded during the next routine field visitation.
The following example shows how meter click charge counters are incremented for each SP
setting:
Settings
Meter Click Counter
Setting Method
(SP5-930-1) (SP5-045-1)
Default=> Dev
OFF
OFF Print
ON Dev
ON Print
* Bold characters in parentheses indicate Meter click error
Ricoh Corporation will provide compensation at $45.00 per unit for each CPP contracted G060 CMF
version updated. A specific process to collect required documentation must be followed to qualify
for the compensation. The required documentation collection process is as follows:
Documentation Process:
1. Collect the SMC report- (SP5-990-1) must be generated prior to firmware upgrade.
2. Collect the Diagnostic Report- (SP5-990-5) generated after firmware ver. 1.1 is installed.
3. Complete the Compensation Profile Form at the end of the service visit.
4. Attached SMC, Diagnostic Report and Compensation Profile and mail to:
Ricoh Corporation
19 C Chapin Rd
Pinebrook, NJ 07058
Attn: TSD Administration
NOTE: Submission of the required documentation is mandatory to receive compensation.
   
Copyright 2002 RICOH Corporation. All rights reserved.
TECHNICAL SERVICE BULLETIN
G060/G570 – 017
Results
Counter Counter Pg 1:
Display on B&W
LCD
Dev. B&W
Color
Print B&W
Color
Dev. B&W
Color
Print B&W
Color
Pg. 2: Pg. 3: Pg. 4:
Color B&W B&W
1 1 1 1
0 3 3 3
1 0 0 0
0 1 1 1
1 1 1 1
0 3 0(3)* 0(3)*
1 0 1 1
0 1 0 0
11/26/2002
Pg. 5: Total
Color
1 5
3 12
0 1
1 4
1 5
3 6(12)*
0 3
1 2
Continued...