Gestetner G060 Service Manual page 946

SC TABLE
SC No. Item
SC 863 HDD: Read
error
SC 864 HDD: CRC
error
SC 865 HDD: Access
error
SC 900 Electric
counter error
SC 990 Software
performance
error
SC 998 Application
start error
⇒
SC 999 Firmware error
NOTE 1: If a problem always occurs in a specific condition (for example. printer driver setting, image file), the problem may be caused by a software
error. In this case, the following data and information needs to be sent back to your product specialist.
• Symptom / Possible Causes / Action taken
• Summary sheet (SP mode '1 Service', [Print Summary])
• SMC All (SP5-990-002)
• Logging (SP5-990-004)
• Printer driver settings used when the problem occurs
• All data displayed on the screen (SC code, error code, and program address where the problem is logged.)
• Image file which causes the problem, if possible
G060
Definition
The data stored in the HDD
cannot be read correctly.
While reading data from the
HDD or storing data in the
HDD, data transmission fails.
An error is detected while
operating the HDD.
Abnormal data is stored in the
counters.
The software makes an
unexpected operation.
No applications start within 60
seconds after the power is
turned on.
See G570 SM page 4-43 for description of SC 999
Related
Possible Cause
SCs
• Defective HDD
• Defective controller
• Defective HDD
• Defective HDD
• Defective NVRAM
• Defective controller
• Defective software
• Defective controller
• Software error
• Loose connection of
RAM-DIMM, ROM-
DIMM
• Defective controller
• Software problem
4-32
Troubleshooting Procedure
1. Turn the main switch off and on.
2. Replace the HDD.
3. Replace the controller.
1. Turn the main switch off and on.
2. Replace the HDD.
1. Turn the main switch off and on.
2. Replace the HDD.
1. Turn the main switch off and on.
2. Check the connection between the
NVRAM and controller.
3. Replace the NVRAM.
4. Replace the controller.
1. Turn the main switch off and on.
2. Reinstall the controller and/or engine
main firmware.
3. See NOTE 1 at the end of the SC
table.
1. Turn the main switch off and on.
2. Check if the RAM-DIMM and ROM-
DIMM are properly connected.
3. Reinstall the controller system
firmware.
4. Replace the controller.
Rev. 01/2003
Type
CTL
CTL
CTL
CTL
CTL
CTL
SM