Gestetner G060 Service Manual page 957

BULLETIN NUMBER:
APPLICABLE MODEL:
GESTETNER – DSC38/DSC38S
RICOH – AP3800C/AP3800CMF
SAVIN – SLP38C/SLP38CS
SUBJECT: FUSING MISFEEDS & DAMAGE
GENERAL:
This Technical Service Bulletin has been issued in response to cases of fusing unit damage in the field
resulting from incorrect user operation. This can in turn cause fusing jams, some of which damage the roller
with the Separation Pawls. Therefore please advise users of the points described in the Cause/Solution table
below at installation or when on-site for servicing.
SYMPTOM:
Non-fused or offset images
Paper jam causing damage to the Fusing Belt and/or the Pressure Roller
CAUSES/SOLUTIONS:
In addition to the following table, please also see Notes 1 and 2 on the next page.
1 Using coated paper
Unlike plain paper, the surface of chemically
treated paper is sticky and tends to wrap around
the pressure roller or fusing belt.
2 Incorrect paper loading / paper type setting in printer
driver
Loading Normal Thick Paper (105 to 163g/m
28 to 43lb), Envelopes or Label Paper in a
paper tray.
Selecting "Cardstock", "Label", or "Bond" in the
printer driver even when using Normal Thick
Paper, Label paper, Cardstock or Envelopes
(which are all fed from the Bypass Tray).
3 External output tray closed
Whenever printing from the bypass tray, the paper is
fed out to the external output tray. However if this
tray is closed (folded) when the paper is exited, the
paper will fold up into an accordion and cause a jam
at the exit area.
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Copyright 2003 RICOH Corporation. All rights reserved.
TECHNICAL SERVICE BULLETIN
G060/G570 – 023
CAUSE SOLUTION
Please advise users not to use coated
paper on this product.
As a reminder, please refer to Note 1 on page 2,
which explains the paper types not supported on
this printer. This is also mentioned on page 26
of the Operating Instructions Maintenance
Guide 2.
Please advise users of the following:
Always feed Envelopes, Label Paper
and Normal Thick Paper (105 to
2 2
; 163g/m ) from the Bypass Tray.
Always select "Thick Paper" in the
printer driver whenever feeding
Envelopes, Label Paper, Normal Thick
Paper, Cardstock or Bond.
Please also see Note 2 on page 2.
Please advise users to confirm that the
external output tray is in the open position
whenever feeding from the bypass tray.
02/13/2003
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