Nortel LinkPlexer Manuals

Manuals and User Guides for Nortel LinkPlexer. We have 1 Nortel LinkPlexer manual available for free PDF download: Installation And Configuration Manual

Nortel LinkPlexer Installation And Configuration Manual

Nortel LinkPlexer Installation And Configuration Manual (196 pages)

Nortel LinkPlexer Software: User Guide

Brand: Nortel | Category: Software | Size: 1.61 MB

Table of Contents

Table of Contents
5
Getting Started
9
New in this Release
10
Other Changes
11
Overview
12
About Linkplexer 6.0
13
Engineering Guidelines
22
How to Use this Guide
23
Skills You Need
24
Related Documents
25
How to Get Help
27
Installation Overview
29
System Requirements
30
Other Considerations
32
Preinstallation Procedures
33
Installing and Configuring Pcanywhere
35
Overview
36
Installing Pcanywhere Version 11.5
37
Configuring Pcanywhere 11.5 or Later
40
Uninstalling Pcanywhere 11.5
49
Installing and Configuring the Eicon X.25 Card
51
Supported Configurations for X.25
52
Installing the Eicon X.25 Card
53
Installing Linkplexer 6.0
55
Linkplexer 6.0 Checklist
56
Installing the Ibutton Software and Hardware
57
Installing Linkplexer 6.0
68
Using Nortel License Manager
73
Using Tracker
75
Linkplexer 6.0 Procedures
77
Upgrading from Linkplexer 1.1 to 6.0
78
Upgrading from Linkplexer 1.2 to 6.0
79
Backing up Linkplexer and Restoring to a New Server
80
Backing up Linkplexer to Enable Restoration in the Event of a Faulty PEP or Service Update
81
Installing an SU for Linkplexer 6.0
82
Configuring and Maintaining Linkplexer
87
Linkplexer 6.0 Configuration
88
Starting the Linkplexer 6.0 Service
102
Uninstalling Linkplexer 6.0
103
Configuring Linkplexer to Use an X.25 Connection
106
Configuring Linkplexer to Use a TCP/IP Connection
107
Configuring the CS 2X00/Dms Switch
108
Configuring Contact Center Manager Server to Use Linkplexer 6.0
109
Configuring the ICM TAPI Driver to Use Linkplexer 6.0
112
Configuring Periphonics Vps/Is (Peri-ICM) to Use Linkplexer
117
Troubleshooting
119
Common Problems
120
Frequently Asked Questions
123
Log Files
126
Startup Procedures for a Nortel Contact Center Solution
129
Configuring Linkplexer for X.25/Compucall
133
Overview
134
Configuring the Eicon X.25 Card
135
Configuring the X.25 Modems
144
CS 2X00 Table Definitions for Configuring X.25/Compucall
151
CS 2X00/Dms Table Definitions and Examples
159
Overview
160
Table Definitions
161
DN Association Management
165
DN Association Management Examples
166
Linkplexer Configuration Changes
169
Overview
170
Configuration File Changes
171
Comparison of Linkplexer Across Releases
173
Comparison Matrix
174
Softphone Message Sequence Chart
177
Overview
178
Generation of DV-Set-Offhook-U Message Sequence
179
Glossary
181
Index
189
Installation and Configuration Guide
196

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