Resolving Problems With Displaying Video - Avaya Scopia XT Series Deployment Manual

Insufficient bandwidth
Solution
Make sure the network connection to the remote endpoint has enough bandwidth. Low bandwidth
conditions results in a reduction of resolution at the XT Codec Unit.
VISCA Cable
Solution
Make sure the VISCA cable is connected to the VISCA IN port of the camera. The VISCA cable is
part of the cable harness that connects the camera to the XT Codec Unit and is used to control the
camera. A common mistake is to connect this cable to VISCA OUT instead of VISCA IN. This
prevents the XT Codec Unit from setting the camera to the necessary resolution. For details, see
Connecting the PTZ Camera
Related links
Troubleshooting the Avaya Scopia

Resolving Problems with Displaying Video

Problem
You cannot send or receive video during a call.
If the Web Video feature is enabled, you can monitor video remotely from the XT Series web
interface by selecting More Actions > Web Video:
Cause
You may experience video problems when calling older endpoints that are not fully compliant with
more recent standards, and thus not able to recognize and manage recent video protocols such
as HD 1080 (full HD) or Dual Video SIP (BFCP).
Note:
If you are not sending video, check also that XT Series is not in privacy mode
The endpoint administrator must disable specific video codec if there is any compliance issue
with older endpoints.
December 2017
on page 42.
®
XT Series
Figure 176: Remotely monitoring your PTZ camera
Avaya Video Collaboration Solution for IP Office Deployment Guide
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Resolving Problems with Displaying Video
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