Caller Id Programming; Caller Id - Avaya PARTNER ACS Installation And Use Manual

Caller ID Programming

Although the Caller ID service itself requires no programming, other system features enhance the
use of Caller ID:
Caller ID Log Answered Calls
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Caller ID Call Log Line Association
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Caller ID Log All Calls
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Caller ID Type
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Caller ID

Caller ID is available on system display telephones on all lines for which you subscribe to Caller
ID service. Caller ID information is the caller's telephone number (and name, if available). When
active on a call, you automatically receive Caller ID information for the duration of the call. When
an extension is idle, you receive Caller ID information for a call coming in to your extension. This
feature requires no special programming; however, you must subscribe to Caller ID service (if it is
available) on a per-line basis from your local telephone company and connect Caller ID lines to the
appropriate system modules.
In Release 4.0 and later systems, you receive both the caller's number and name on a
two-line display telephone while the call is ringing. The TransTalk telephones only receive
either the caller's number or the caller's name, depending on the status of the Caller ID
Name Display feature.
Considerations
The lines associated with Caller ID must be connected to a line jack on a processor module,
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206EC module, 308EC module, or 400EC module.
To receive Caller ID information, wait until the second ring before answering the call.
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Individuals with Call Waiting from the local telephone company do not receive Caller ID
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information for the second call.
Not all calls on Caller ID lines are displayed. This varies by local telephone company. When
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Caller ID information is not captured, the system date and day (default) appears instead.
For the Hong Kong Release 3.0 version, the dialed digits will display slightly differently than
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shown in the illustrations in this document.
The incoming telephone number replaces the system date and time display on system
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telephones for the duration of the call. An out-of-area message (- - - - - - - - - - - -) appears if a
call is being dialed from a region that does not support Caller ID. A privacy message ( Priv .)
appears if the caller has blocked transmission of Caller ID information.
If you use SMDR, telephone numbers of incoming calls print on call reports after the call is
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completed, provided you have Caller ID. (Private and out-of-area numbers are reported as
"IN" on call reports.)
Programming System Options

Caller ID Programming

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