Avaya CS7000 Manuals

Manuals and User Guides for Avaya CS7000. We have 2 Avaya CS7000 manuals available for free PDF download: Operation Manual, Administrator's Manual

Avaya CS7000 Administrator's Manual (264 pages)

9.4 Suite Release

Brand: Avaya | Category: Server | Size: 2 MB

Table of Contents
3
Chapter 1: Introducing this Guide

11
Chapter 2: Introducing the Avaya Conference Management Server (CMS)

17
- Introducing the CMS
  
  17
- Finding CMS Files
  
  18
- Starting CMS
  
  20
  - CMS Applications
    21
Chapter 3: Administering the Avaya Conference Management Server (CMS)

23
- Managing the CMS
  
  23
  - Viewing CMS Version Details
    24
  - Viewing System Status
    25
    
    System Status Fields
    26
  - Viewing Details of a Shelf, Slot, or Line
    26
  - Updating Details of a Shelf, Slot, Trunk, or Line
    29
  - Viewing the Database
    30
    
    Viewing Conference Configurations
    30
    
    Viewing Audio Conferencing Configurations
    31
    
    Viewing Operator Console Applications
    31
    
    Vewing Telephone Configurations
    32
    
    Viewing Map Configurations
    33
  - Updating Recording Settings
    33
  - Managing Outgoing Routing
    34
    
    Outgoing Routing
    34
    
    Viewing Outgoing Routing Settings
    36
    
    Editing Outgoing Routing Settings
    37
  - Managing DDI Tables
    37
    
    Viewing DDI Tables
    37
    
    Editing DDI Tables
    38
  - Viewing ISF Settings
    39
  - Managing IPDDI Tables
    40
    
    Viewing IPDDI Tables
    40
    
    Editing IPDDI Tables
    40
- Viewing Application Recordings
  
  41
- Viewing Application Errors
  
  42
- Viewing Statistics
  
  43
- Viewing Serial Communications Information
  
  43
- Viewing the Number of Connected Consoles
  
  45
- Viewing the Audio Conferencing Status
  
  45
- Shutting down Avaya CS7000 Conferencing Server
  
  46
Chapter 4: Configuring the Avaya Conference Management Server (CMS)

47
Chapter 5: Introducing the Avaya Client Registration Server (CRS)

59
- CS7000 System Administrator Guide for Release 9.4 January
  60
Chapter 6: Administering the Avaya Client Registration Server (CRS)

61
- Starting the CRS Front End
  
  61
  - Starting the CRS Front End
    62
  - Optional Extras
    64
  - Reference Numbers
    65
- Managing User Logins
  
  65
  - Login Levels
    65
    
    Operator
    66
    
    Supervisor
    66
    
    Administrator
    66
  - Login Fields
    66
  - Creating a New User Login
    67
    
    Searching for an Owner Name/Wholesaler
    68
  - Editing an Existing User Login
    70
  - Deleting an Existing User Login
    70
- Managing System Component Logins
  
  71
- Managing Wholesalers
  
  74
  - Wholesaler Fields
    75
  - Creating New Wholesalers
    76
  - Editing Wholesalers
    78
  - Deleting Wholesalers
    78
- Managing Resellers
  
  79
  - Reseller Fields
    80
  - Creating New Resellers
    81
  - Editing Resellers
    82
  - Deleting Resellers
    83
- Managing Sales People
  
  84
- Managing Cabinets
  
  87
  - Any Cabinet
    87
  - Adding a Cabinet
    88
  - Editing a Cabinet
    89
  - Deleting a Cabinet
    90
- Managing System Cards
  
  90
  - Resource Fields
    91
  - Creating a New Resource
    92
  - Editing an Existing Resource
    93
  - Deleting an Existing Resource
    94
- Managing Ddis
  
  95
  - Configuring a DDI
    95
  - DDI Fields
    96
  - Creating a New DDI
    98
    
    Creating a DDI for a Crisis Alert Conference
    99
    
    Creating a DDI for a Meet Me Secure (CLI Validation) Conference
    100
  - Editing an Existing DDI
    101
  - Deleting an Existing DDI
    101
- Managing Telephones
  
  102
  - Creating a New Telephone Number
    103
  - Editing a Telephone Number
    105
  - Deleting a Telephone Number
    105
- Managing Time Zones
  
  106
  - Time Zone Fields
    106
  - Creating a New Time Zone
    107
  - Editing an Existing Time Zone
    108
  - Deleting an Existing Time Zone
    109
- Managing Multisite Servers
  
  109
Chapter 7: Configuring System Parameters

113
- Redistributing System Resources Across Multiple Shelves
  
  114
- Sending Reminder Details
  
  114
- Charging for a Cancelled Conference
  
  114
- Previewing Conference Details before It Starts
  
  115
- Retaining a Conference after Completion
  
  115
- Setting the Maximum Duration
  
  115
- Setting the Maximum Participant/Port Availability
  
  116
- Setting the Maximum Number of Extension Periods
  
  116
- Reusing the same DDI for Scheduled Conferences
  
  116
- Setting the Minimum Duration
  
  117
- Setting the Minimum Number of Participants
  
  117
- Setting the Second Conference Ending Time Warning
  
  117
- Opening a Conference before It Is Due to Begin
  
  118
- Setting the 'Conference yet to Begin' Message Warning
  
  118
- Extending Conference Duration
  
  118
- Setting the First 'Conference Ending' Time Warning
  
  119
- Setting the Maximum Number of Conferences
  
  119
- Booking Perpetual Conferences
  
  119
- Setting Conference Reception Size
  
  121
- Setting Account Number Length
  
  122
- Setting Adhoc Account Number Length
  
  122
- Setting PIN Code Length
  
  122
- Enabling PIN Entry
  
  123
- Setting up Sales Person as a Mandatory Field
  
  123
- Configuring Field Names
  
  123
Chapter 8: Configuring the Bands Initialization File

125
Chapter 9: Introducing the Avaya Notification Subsystem

149
- Introduction
  
  149
  - Starting the Application
    150
- Operating the Notifications Subsystem
  
  151
  - Internal Fax Resources
    151
  - E-Mail Transport
    151
    
    E-Mail Attachments
    152
    
    Attachment Settings
    152
  - Notification States
    152
  - Setting the Application Font
    154
    
    Setting the Application Font
    155
  - Deleting Faxes and E-Mails
    155
    
    Deleting Items by State
    156
  - Adding Faxes and E-Mails
    157
  - Setting the Information Logs
    160
- Testing the Notifications Subsystem
  
  162
  - Setting the Process Flags
    162
    
    Logging Details
    163
    
    Viewing Logging Details
    164
- Playback Streaming
  
  164
  - Streaming Requirements
    165
- Notifications Subsystem Alerts
  
  165
  - Notification Alert Message
    167
  - Excerpt from Broadcast.ini Alerts Settings
    167
  - Alerts Section
    168
Chapter 10: Configuring the Avaya Notifications Subsystem

169
- Configuration Fields
  
  169
  - Example SMS Settings
    174
- File Templates
  
  176
  - File Template Naming Conventions
    177
  - Template Name Examples
    178
  - Alias Controls
    179
    
    File Template Example
    182
  - Alias Control Character * and
    182
  - Attendance Reports
    182
  - Fax Command Controls
    184
  - Character Attribute Commands
    186
  - Character Code Commands
    186
  - E-Mail Command Controls
    187
    
    Example Confirm1Aa.txt Template
    189
- Customizing Fax Logos
  
  190
  - Hardware Requirements
    190
  - Fax Templates
    190
  - TIFF Files
    192
  - Customizing Fax Logos
    192
  - Converting to a TIFF Image
    192
  - Converting BMP to TIFF/F Using TIFFKIT
    193
  - Applying TIFF/F to Fax Template
    194
Chapter 11: Troubleshooting the Avaya Notifications Subsystem

195
- Fax Functionality Problems
  
  195
- Import Utility Problems
  
  196
Chapter 12: Administering the Avaya Template Editor

197
- Notification Templates
  
  197
- Installing Avaya Template Editor
  
  198
- Editing an Existing Set of Templates
  
  200
- Editing a Single Template
  
  204
  - CS7000 System Administrator Guide for Release 9.4 January
    206
Chapter 13: Administering the Avaya SMS Controller

207
- The Short Message Service Controller
  
  207
- Installing the SMS Controller
  
  210
  - Running SMS Test Client
    210
- Configuring the SMS Controller
  
  212
  - An Example of a Logging File
    215
Chapter 14: Administering the Avaya Data Services Client Application (DSCA)

217
- Directory Services Client Application
  
  217
- How It Works
  
  218
- Installing DSCA
  
  219
- Modes of Operation
  
  223
  - Non-Cached Mode
    224
  - Cached Mode
    224
- User Data
  
  225
- Demand Profile Creation
  
  226
Chapter 15: Administering the Avaya Operator Console

227
- Configuring Log on Types
  
  227
- Disconnecting a Remote Operator Line
  
  228
- Enabling the Display of a Substitute CLI for Operator Originated Calls
  
  229
- Configuring Multiple Operator Consoles on One Workstation
  
  230
- Customizing the Operator Console Title Bar
  
  232
- Configuring Hoot and Holler Groups
  
  232
  - Defining Hoot and Holler Groups
    233
  - Configuring the Operator Ini File
    234
    
    Operator Options
    235
    
    New Fields
    236
- Customizing Operator Icons
  
  238
Chapter 16: Administering the Avaya Client Registration Server (CRS) Server Interface

241
- Introducing the Client Registration Server
  
  241
  - Server Menu
    242
  - Trace Menu
    243
  - Help Menu
    243
  - Editing Trace Settings
    243
  - General Group
    244
  - Applications Group
    245
  - Viewing Logging Details
    246
  - Viewing Registration Server Details
    246
  - Shutting down the Application
    247
- Configuration
  
  247
  - General
    248
  - Database
    248
  - Comms
    249
  - Protocol
    249
  - Logsettings
    250
Chapter 17: Administering the Avaya Demand PIN Master

251
- Resource Management
  
  251
- Client PIN Validation
  
  252
- CLI Validation
  
  252
- CLI Identification
  
  253
- Branded Ddis
  
  253
- Locked and Full Conferences
  
  254
- Extending Conferences
  
  255
- Time Synchronization
  
  255
- Demand.ini
  
  256
Index

261
- CS7000 System Administrator Guide for Release 9.4 January
  264

Avaya CS7000 Operation Manual (284 pages)

Conferencing Server Version 2.5

Brand: Avaya | Category: Conference System | Size: 4 MB

Table of Contents

5
- Chapter 1 Introducing the Operator Guide
  
  11
- Chapter 2 Introducing CRS Front End Installation
  
  15
  - System Requirements
    15
    
    Browsers
    15
    
    Client Operating Systems
    15
    
    Web Server Operating Systems
    15
  - Important Notes
    16
- Chapter 3 Installing CRS Front End
  
  17
  - Starting the CRS Front End Installer
    17
- Chapter 4 Uninstalling CRS Front End
  
  25
  - Starting the CRS Front End Uninstaller
    25
- Chapter 5 Creating a Company Account
  
  29
  - The Company Account
    29
    
    The External ID
    29
    
    Disabling a Company's Conferencing Privileges
    34
    
    Filtering Company Details
    35
    
    Filtering by Wholesaler
    36
- Chapter 6 Creating a Client Account
  
  39
- Chapter 7 Creating a Conference Reservation for a Client
  
  57
- Chapter 8 Working with Conference Types
  
  90
  - Meet Me Conferences
    90
    
    Scheduling a Meet Me Conference
    90
  - Meet Me Operator Assisted Conferences (Bell Mode)
    92
    
    Scheduling an Operator Assisted Conference
    92
  - Meet Me Secure Conferences
    93
    
    Scheduling a Meet Me Secure Conference
    94
    
    CLI-Based Meet Me Secure Conference
    97
  - Dial out Conferences
    103
    
    Scheduling a Dial out Conference
    103
  - Self Dial Conferences
    104
    
    Scheduling a Self Dial Conference
    104
  - Self Registration Conferences
    105
    
    The Self Registration for Event Calls Process
    106
  - Q&A Conferences
    107
    
    Booking Q&A Conferences
    107
  - Polling Conferences
    108
- Chapter 9 Confirming a Conference Reservation
  
  109
  - What Happens if Conference Resources Are Unavailable
    109
  - Completing the Reservation
    114
    
    Selecting Participants for a Reservation
    117
    
    Traffic Charged
    119
  - Additional Options
    124
    
    Setting In-Conference Messages for a Participant
    125
    
    Setting General Options
    126
    
    Setting Notification Options
    129
    
    Setting Recording Options
    131
    
    Reviewing the Conference Summary
    133
- Chapter 10 Working with Reserved Conferences
  
  135
  - Reviewing Reservation Details
    135
  - Reviewing Scheduled Conference Details
    137
    
    Editing a Scheduled Conference
    141
    
    Reviewing Conference DDI/PIN Details
    149
- Chapter 11 Reviewing the Schedule
  
  153
  - Filtering Scheduled Conferences
    153
  - Analyzing System Resource Usage
    155
  - Customizing the Schedule View
    159
  - Reviewing Caller Duration Records
    163
- Chapter 12 Search and Print Features in the CRS Front End
  
  165
  - Using the Search Utility
    165
    
    Filtering Conferences Using Search
    170
  - Printing Company, Client, and Reservation Details
    171
    
    Printing Company Details
    172
    
    Printing Client Details
    173
    
    Printing Reservation Details
    175
  - Exporting Reports for Distribution
    178
    
    Compatible Exporting Formats
    178
    
    Destination of Exported Reports
    178
- Chapter 13 Additional Features
  
  181
Guide to the Avaya Operator Console

189
- Chapter 14 Guide to the Avaya Operator Console
  
  190
  - Avaya Operator Console Terminology
    190
  - Interface Configuration
    191
    
    Configuring Overall View and Layout
    192
  - Spectel Operator Console Terminology
    192
    
    Configuring Filters
    193
    
    Configuring the Conference Display
    194
    
    Configuring the Conference List
    195
    
    Configuring the Display of Conferences from the Conference List
    197
    
    Configuring the Contents of Conference Headers
    199
    
    Configuring the Contents of the Participant Line
    204
    
    Configuring Settings
    209
    
    Configuring Clocks
    213
  - Conference Management
    216
    
    Getting Started
    217
    
    Opening Conferences
    217
    
    Hiding Conferences
    218
    
    Viewing Conferences
    218
    
    Displaying Conference Details
    219
    
    Displaying Caller Details
    222
    
    Using the Conference List
    223
    
    Explanation of Participant Icons
    225
    
    Participant Status Management
    225
    
    Placing Participants in Mute Status
    227
    
    Disconnecting Participants
    229
    
    Granting Moderator Status to Regular Participants
    229
    
    Placing Participants on Hold
    229
    
    Connecting the Voice Path
    230
    
    Operator Procedures
    230
    
    Intercepting
    232
    
    Dialing out
    234
    
    Moving Participants between Conferences
    239
    
    Searching for Conferences
    244
    
    Locking Conferences
    245
    
    Modifying Conferences
    246
    
    Operator Tools
    247
    
    Q&A
    247
    
    Alerts
    250
    
    Polling
    250
    
    Roll Call
    253
    
    Attended/Unattended Mode
    254
    
    Probing Participants
    254
    
    Monitoring Conferences
    256
    
    Playing a Message into a Conference
    256
- Chapter 15 DTMF Polling
  
  257
  - Configuring Polling Questions
    258
  - Initiating Polling
    261
  - Adding Question Types
    263
- Chapter 16 Hoot and Holler Conferencing
  
  267
  - Connecting Hoot and Holler Circuits
    267
  - Connecting Hoot and Holler Groups
    269
  - During a Conference
    272
  - Hoot and Holler Display Configuration
    273
- Appendix A
  
  275
  - Compatible Exporting Formats for Conference Reports
    275
- Appendix B File Locations
  
  277
  - File Locations
    277

Avaya Categories

IP Phone

Telephone Server

Switch Gateway

More Avaya Manuals

Avaya CS7000 Manuals

Avaya CS7000 Administrator's Manual (264 pages)

Table of Contents

Chapter 1: Introducing this Guide

Contents of this Guide

New Features in the Avaya CS7000 Conferencing Server

Additional Reading

Chapter 2: Introducing the Avaya Conference Management Server (CMS)

Introducing the CMS

Finding CMS Files

Starting CMS

Chapter 3: Administering the Avaya Conference Management Server (CMS)

Managing the CMS

Viewing Application Recordings

Viewing Application Errors

Viewing Statistics

Viewing Serial Communications Information

Viewing the Number of Connected Consoles

Viewing the Audio Conferencing Status

Shutting down Avaya CS7000 Conferencing Server

Chapter 4: Configuring the Avaya Conference Management Server (CMS)

Introducing CMS System Configuration Files

Shelf Configuration File (Acs.fil)

Primary Rate Interface Configuration File (Pri.fil)

Cnf Configuration File (Cnf.fil)

LI3 Configuration File (Li3.Fil)

Intershelf Links Configuration File (Isl.fil)

Routing Configuration File (Routing.fil)

Outgoing Routing Configuration File (Ogrouting.fil)

Incoming DDI Configuration File (ICDDI.fil)

Conference Configuration File (Conf.fil)

Runtime Options Configuration File (Sysparm.fil)

Console Configuration File (Cons.fil)

EMS Configuration File (Emi.fil)

Application Recording Configuration File (Aprec.fil)

Call Detail Record Configuration File (Cdr_Ctrl.fil)

Hoot and Holler Configuration File (Hh.fil)

Hoot and Holler Conferee Configuration File (Hhconferee.fil)

Mf.fil

Numbers Configuration File (Numbers.fil)

Serial Configuration File (Serial.fil)

Synchronization Configuration File (Sync.fil)

Internet Protocol Direct Dial Inward Configuration File (Ipddi.fil) and Voice over Internet Protocol (Voip)

Chapter 5: Introducing the Avaya Client Registration Server (CRS)

Chapter 6: Administering the Avaya Client Registration Server (CRS)

Starting the CRS Front End

Managing User Logins

Managing System Component Logins

Managing Wholesalers

Managing Resellers

Managing Sales People

Managing Cabinets

Managing System Cards

Managing Ddis

Managing Telephones

Managing Time Zones

Managing Multisite Servers

Chapter 7: Configuring System Parameters

Redistributing System Resources Across Multiple Shelves

Sending Reminder Details

Charging for a Cancelled Conference

Previewing Conference Details before It Starts

Retaining a Conference after Completion

Setting the Maximum Duration

Setting the Maximum Participant/Port Availability

Setting the Maximum Number of Extension Periods

Reusing the same DDI for Scheduled Conferences

Setting the Minimum Duration

Setting the Minimum Number of Participants

Setting the Second Conference Ending Time Warning

Opening a Conference before It Is Due to Begin

Setting the 'Conference yet to Begin' Message Warning

Extending Conference Duration

Setting the First 'Conference Ending' Time Warning

Setting the Maximum Number of Conferences

Booking Perpetual Conferences

Setting Conference Reception Size

Setting Account Number Length

Setting Adhoc Account Number Length

Setting PIN Code Length