Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 691

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Station Message Detail Recording (SMDR)
In Release 4.2 and later systems with Talk Time enabled, the TALK field is left
blank for all other incoming and outgoing calls. If the Talk Time option is disabled,
the field does not appear on the report.
If a person selects a line and cannot complete the call (for example, due to
restrictions), yet remains on the line for more than the programmed call duration,
an SMDR record is created, even though a call was never made on that line.
In the event of a power failure, calls are dropped and the SMDR records for those
calls are lost.
In Release 2.1 and later systems, an SMDR record is not generated for calls
made to loudspeaker paging ports.
Telephone Differences
Queued Call Consoles
When a QCC system operator arranges a three-party conference call (the system
operator and two other participants) and presses the Release button, the QCC
system operator is released from the call, but the other two participants remain
connected. However, the QCC operator's extension number remains on the
SMDR record.
In Release 4.2 and later systems with Talk Time enabled and the QCC queue
assigned as the overflow receiver for an Auto Login or Auto Logout calling group,
a caller may disconnect while waiting in the QCC queue. In this case, the TALK
field records zero (00:00) and the CALL TAG field includes an asterisk ( ) to
indicate an abandoned call.
In Release 4.2 and later systems with Talk Time enabled and the QCC queue
assigned as the overflow receiver for an Auto Login or Auto Logout calling group,
the call may be answered by the QCC operator. In this case, the TALK field
records a non-zero duration and the CALL TAG field includes an exclamation
point ( ) to indicate a call that was handled by someone who was not a group
member.
In Release 4.2 and later systems, if a calling group is programmed as the backup
for the QCC queue and all QCC operators are temporarily unavailable, an
incoming call is sent to the calling group queue to wait for the next available
agent. SMDR records this type of call in the same way that it does other incoming
calls to Auto Login and Auto Logout calling groups, as long as SMDR has been
programmed for this functionality.
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Issue 1
August 1998
Page 642