Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 895

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
I Applications
Lucent Technologies Attendant
Feature Interactions
Coverage
Forwarding
Group Calling
Night Service
Privacy
SMDR
Transfer
System Programming
The following procedures must be completed for Lucent Technologies Attendant
to function on your system. Refer to System Programming for complete
procedures.
Assign all Lucent Technologies Attendant ports to a calling group and set
the group type to VMI Generic.
Set inside dial tone to Outside.
Designate a transfer redirect extension, such as the system operator, either
to receive calls that were originally transferred to unanswered or busy
extensions, or to receive calls when a caller fails to respond to the
announcement.
Program all calling groups as Auto Logout, which is the factory setting.
Assign Privacy to each Lucent Technologies Attendant VMI port.
An inside call on a VMI port that transfers to an inside extension does not
go to coverage but continues to ring at the inside extension until the
transfer redirect feature is configured.
In Release 2.0 and later, outside calls that would normally proceed to
Lucent Technologies Attendant as coverage calls do not do so if the
telephone that sends the call to Group Coverage has activated Coverage
VMS Off. No special programming is needed to activate this feature.
Remote Call Forwarding is supported on generic VMI ports.
Assign all Lucent Technologies Attendants on the system to the same
calling group.
Lucent Technologies Attendant works with the system's Night Service
feature to provide specialized after-hours service. The application can
answer calls on lines that it does not handle during business hours, or it
can direct calls to a night extension or department, such as Building
Security. A special night announcement can greet after-hours callers.
Program Privacy for each Lucent Technologies Attendant VMI port.
n Release 4.2 and later systems, if an automated attendant or voice
response unit transfers an outside call to an Auto Logout or Auto Logout
calling group and the Talk Time option is enabled, a call record is created
in the same way that it is for other incoming calls to this type of group.
If a caller incorrectly specifies the answering VMI port as the desired
transfer destination extension, the VMI port may park the call.
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6 2
Issue 1
August 1998
Page I-22