Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 341

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Forward and Follow Me
Centrex Transfer via Remote Call Forwarding
In Release 6.0 and later systems, in full and limited Centrex systems, Centrex
Transfer via Remote Call Forwarding allows the remote call forwarding of outside
calls that arrive on Centrex loop-start facilities. In this context, the term outside
calls refers to calls from outside the communications system, which may originate
at an extension in the Centrex system that is not connected to the local MERLIN
LEGEND Communications System or anywhere in the PSTN. This saves
line/trunk resources. Full details of this operation and its feature interactions are
discussed in
When an eligible call arrives and the feature is active, Centrex Transfer via
Remote Call Forwarding sends a switchhook flash to the central office, which puts
the call on hold and supplies Centrex dial tone for the call. The communications
system then dials the programmed Remote Call Forwarding sequence and hangs
up, completing the transfer and leaving the line open for other calls.
The following rules apply to Centrex Transfer via Remote Call Forwarding:
Only outside calls arriving on loop-start Centrex lines are forwarded by
using this feature. Inside calls originating locally or anywhere on a private
network, using private network facilities, can be remote call-forwarded, but
regular Remote Call Forwarding should be used instead.
The system must be equipped with analog Centrex loop-start lines/trunks.
All analog loop-start lines in the system must be Centrex facilities. Other
types of facilities may be used in the limited Centrex configuration, but calls
arriving on these facilities cannot be remote call-forwarded.
To transfer calls outside the Centrex system, the organization must
subscribe to a Centrex trunk-to-trunk transfer feature. Otherwise, the
feature only works for forwarding to Centrex system extensions that are, for
example, not connected to the communications system.
Transfers with consultation and conferences cannot be performed for
extensions that have Centrex Transfer via Remote Call Forwarding active.
Similarly, in a limited Centrex configuration that includes an automated
attendant application, that application must support and be set to
unsupervised transfer operation.
The Centrex lines, the extensions programmed for Centrex Transfer via
Remote Call Forwarding, and any automated attendant (limited Centrex
configuration) that transfers calls to the extensions must be connected to
the same switch. The feature is not supported across private networks
(Release 6.0 and later systems, Hybrid/PBX mode only).
Extension programming of Centrex Transfer via Remote Call Forwarding
may require the Pause character. If so, a user at a multiline telephone on
the communications system in a limited Centrex configuration can program
the feature. If the feature with a dialing Pause is required for a single-line
telephone, a user on the system must use the Authorization Codes feature
in order to activate or deactivate Centrex Transfer via Remote Call
Forwarding.
"Forward and Follow Me" on page 289.
Issue 1
August 1998
Page 292