Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 609

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Queued Call Console (QCC)
Callback
Calling Restrictions
Camp-On
Conference
Coverage
Calls to QCCs are not eligible for Callback because the calls ring into the
QCC queue. Callback cannot be used on a QCC.
Calling restrictions can be assigned to QCCs.
A QCC operator can release a call to a busy extension either by selecting
from the display or by pressing the Release button. If Camp-On
is used, the call does not return to the QCC queue until the Camp-On
return interval expires. If the operator presses the Release button, the
extension being called receives the call-waiting tone and the call returns
to the QCC queue when the transfer return interval expires.
To use Camp-On when the system is programmed for automatic
extended call completion, an operator presses the Start button, dials the
extension manually, then selects
presses a DSS button, the transfer is completed automatically and
Camp-On cannot be used.
When a QCC operator arranges a conference call on a QCC, all
conference participants (maximum of 5) are connected on one Call
button. This allows the QCC operator to put the conference on hold and
have other Call buttons available to make or receive calls. However,
because all participants are on one Call button, the operator can drop
only the last person added to the conference by first pressing the Drop
button and then the Call button for the conference.
When a QCC operator arranges a three-party conference (the operator
and two other participants) and then presses the Release button or hangs
up, the QCC operator is released from the call and the other two
participants remain connected. If the QCC operator arranges a four- or
five-party conference, the Release button has no effect. If the QCC
operator hangs up or presses the Hold button, the QCC operator is
released and the remaining conference participants remain connected.
The Forced Release button disconnects all parties from the call.
An individual QCC operator cannot be a sender or receiver for Individual
or Group Coverage. However, the QCC queue can be a receiver for up to
30 coverage groups when one or more QCC operators are assigned to
receive the calls. The QCC queue can be assigned as a receiver in
addition to multiline telephones programmed with Group Cover buttons;
the QCC queue is not counted in the 8-receiver maximum for each group.
The QCC queue priority and the individual QCC operator to receive
Group Coverage calls are set independently for each group.
If Group Cover buttons are programmed for a coverage group in addition
to the QCC queue and if all QCC operators are in the position-busy state,
a Group Coverage call does not go to the backup calling group.
When the QCC queue is programmed as a receiver for a coverage group
and a personal line on a coverage group member's extension is also
programmed to ring into the QCC queue, calls received on that personal
line are not sent to the queue as coverage calls. However, calls received
on the personal line can be sent to multiline telephone group coverage
receivers.
Issue 1
August 1998
Page 560
from the display. If the operator