Lucent Technologies MERLIN LEGEND Release 6.1 Pocket Reference
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Lucent Technologies MERLIN LEGEND Release 6.1 Pocket Reference

Release 6.1
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MERLIN LEGEND
Communications System
Release 6.1
Pocket Reference
®
555-661-116
Comcode 108289562
Issue 1
August 1998

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Summary of Contents for Lucent Technologies MERLIN LEGEND Release 6.1

  • Page 1 ® MERLIN LEGEND Communications System Release 6.1 Pocket Reference 555-661-116 Comcode 108289562 Issue 1 August 1998...
  • Page 3 Issue 1, August 1998 For assistance when installing or programming the system: Call: National Service Assistance Center (NSAC) at 1 800 628-2888 or your Lucent Technologies representative. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Lucent Technologies can assume no responsibility for errors.
  • Page 4 MLX-28D, Magic On Hold, MEGACOM, MultiQuest, MERLIN, CentreVu, and SYSTIMAX are registered trademarks, and 4ESS, ProLogix, AUDIX Voice Power, Fax Attendant System, HackerTracker, PassageWay, Picasso, Lucent Technologies Attendant, MERLIN PFC, and TransTalk are trademarks of Lucent Technologies in the U.S. and other countries.

  • Page 5: Table Of Contents

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page v Contents Release 6.1 Enhancements (August, 1998) Release 6.0 Enhancements (February, 1998) 4 Release 5.0 Enhancements (June, 1997) Release 4.2 Enhancements (June, 1997) Release 4.1 Enhancements (June, 1997) Release 4.0 Enhancements (March, 1996) Release 3.1 Enhancements (March, 1996) Release 3.0 Enhancements (August, 1994)
  • Page 6 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Contents Page vi Power Supply Unit Load Requirements Unit Load Calculation Rules Unit Load Rating of System Modules Unit Load Rating of System Trunks, Telephones, and Adjuncts System Feature Availability by Operating Mode Telephone and Operator Console Features 96...

  • Page 7: Release 6.1 Enhancements (August, 1998)

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 1 Release 6.1 Enhancements (August, 1998) Release 6.1 Enhancements (August, 1998) Release 6.1 includes all Release 6.0 functionality, plus the enhancements listed below. Private Networking Release 6.1 enhances the functioning of the networked MERLIN LEGEND Communications System in a number of ways: Centralized Voice Messaging...
  • Page 8 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 2 Release 6.1 Enhancements (August, 1998) Night Service. Night Service coverage can be provided — across a private network to a centralized Automated Attendant, a non-local calling group, a QCC queue, a DLC, or any individual extension on the remote system, such as a night bell.
  • Page 9 PRI Switch Type Test — A new maintenance test, the PRI Switch Type Test, has been created to allow Lucent Technologies technicians or authorized dealers to automatically determine if each end of the PRI tandem trunks has been programmed correctly.

  • Page 10: Release 6.0 Enhancements (February, 1998)

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 4 Release 6.0 Enhancements (February, 1998) Release 6.0 Enhancements (February, 1998) Release 6.0 includes all Release 5.0 functionality, plus the enhancements listed below. Private Networks In Hybrid/PBX mode systems only, MERLIN LEGEND Communications Systems can be networked with one another ®...
  • Page 11 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 5 Release 6.0 Enhancements (February, 1998) The system managers at each end of a private network set up ARS and Remote Access features to implement this functionality.
  • Page 12 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 6 Release 6.0 Enhancements (February, 1998) All calls transferred from a VMI (voice messaging — interface) port Dial-in Tie — Queue control also applies to internal calls to a calling group and calls to a calling group through the QCC.

  • Page 13: Release 5.0 Enhancements (June, 1997)

    System to a LAN server running Novell NetWare software allows Lucent Technologies-certified telephony applications to control MLX and analog multiline telephone (BIS only) operations that are monitored by the applications. The physical connection for the CTI link is an MLX port on a 008 MLX or 408...
  • Page 14 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 8 Release 5.0 Enhancements (June, 1997) System Requirements for CTI link Refer to Chapter 2 of the Network Manager’s Guide for detailed installation instructions. The following equipment and software are required: An Intel i386, Intel i486, or Pentium class computer with at least 16 megabytes of RAM.
  • Page 15 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 9 Release 5.0 Enhancements (June, 1997) NOTE: Transfer and 3-way conference, when handled through a CTI link application, provide the original caller’s calling number information or other information to the transfer receiver or new conference participant, if the user has screen-pop capability.
  • Page 16 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 10 Release 5.0 Enhancements (June, 1997) the handset at the HotLine extension, the telephone automati- cally dials the inside extension or outside telephone number programmed as the first Personal Speed Dial number (code 01) for the extension.
  • Page 17 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 11 Release 5.0 Enhancements (June, 1997) The primary and secondary announcement options, when used together, allow an initial message to play for callers, followed by a repeating announcement that, for example, urges callers to stay on the line and wait for a calling group member.

  • Page 18: Release 4.2 Enhancements (June, 1997)

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 12 Release 4.2 Enhancements (June, 1997) Release 4.2 Enhancements (June, 1997) Release 4.2 includes all Release 4.1 functionality plus the enhancements listed below. There are no hardware changes or Release 4.2.
  • Page 19 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 13 Release 4.2 Enhancements (June, 1997) Improvements to Station Message Detail Recording (SMDR) and Support for MERLIN LEGEND Reporter Application The SMDR feature is enhanced to provide more details about calling group agent activities and help system managers assess the effectiveness of call centers, in terms of both agent performance and the adequacy of facilities to handle inbound...

  • Page 20: Release 4.1 Enhancements (June, 1997)

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 14 Release 4.1 Enhancements (June, 1997) Maintenance Enhancements Change to Permanent Error Alarm — Beginning with Release 4.2, the most recent permanent error alarm is not shown on the System Error Log menu screen but is available as an option from that screen.
  • Page 21 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 15 Release 4.0 Enhancements (March, 1996) automatic assignment to Night Service groups of only those lines that ring on the Night Service operator console. An outside line must be assigned to a Night Service group to receive Night Service treatment.

  • Page 22: Release 4.0 Enhancements (March, 1996)

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 16 Release 4.0 Enhancements (March, 1996) Equipment New hardware includes two new modules. They are: An 016 (T/R) module supporting 16 tip/ring devices and four TTRs. All 16 ports can ring simultaneously. The module’s ringing frequency (factory setting 20 Hz) can be changed through programming to 25 Hz for those locations that require it.

  • Page 23: Release 3.1 Enhancements (March, 1996)

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 17 Release 3.1 Enhancements (March, 1996) No Transfer Return. When a handset bounces in its cradle, the MERLIN LEGEND system interprets this as a switchhook flash and attempts to transfer a call.
  • Page 24 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 18 Release 3.0 Enhancements (August, 1994) Release 3.0 Enhancements (August, 1994) Release 3.0 includes all Release 2.1 functionality plus the enhancements listed below. Equipment New hardware includes a variety of components. Additional details are included elsewhere in this book.
  • Page 25 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 19 Release 3.0 Enhancements (August, 1994) Inspection of Lines/Trunks displays only those lines and trunks configured on system rather than all 80 facilities Stations and facilities in Maintenance Busy (both manual and automatic) can be identified by the maintenance monitor User Features Security...

  • Page 26: Release 3.0 Enhancements (August, 1994)

    MLX-16DP, MLX-20L, or MLX-28D telephone. The Windows applications are: Lucent Technologies Call (autodial/contact manager), Lucent technologies Buzz (screen-pop applications), Lucent Technologies Set (station programming interface), and Log Viewer (call log application). PassageWay Direct Connection Solution (Release 2.0) is the version supported on MERLIN LEGEND 3.0.
  • Page 27 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 21 Release 2.1 Enhancements (August, 1994) Release 2.1 Enhancements (August, 1994) Refer to Release 2.1 Notes for detailed descriptions of Release 2.1 enhancements. Release 2.1 includes all Release 2.0 functionality plus the enhancements listed below.

  • Page 28: Release 2.1 Enhancements (August, 1994)

    Additional Application Packages, Telephones, Adjuncts, and Adapter Enhancements Additional application packages, adjuncts, and adapter enhancements include the following: A Lucent Technologies Digital Announcer Unit, compatible with all call management systems and tip/ring applications currently available for the MERLIN LEGEND Communications System. ™...

  • Page 29: Release 2.0 Enhancements (October, 1992)

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 23 Release 2.0 Enhancements (October, 1992) A new digital Magic on Hold unit is available in three configurations: Basic Prerecorded Package — Personalized Package — Custom Production Package —...
  • Page 30 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 24 Release 2.0 Enhancements (October, 1992) Forced Idle reductions keep system interruptions at a minimum. In general, the smallest necessary component is forced idle during programming activities. For example, renumbering a single extension idles only one extension.

  • Page 31: Release 1.1 Enhancements (October, 1992)

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 25 Release 1.1 Enhancements (October, 1992) Fax Mail. Allows subscribers to create and use fax distribution lists, send and receive fax messages, and record personal greetings for incoming fax calls. Fax Response.
  • Page 32 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 26 Release 1.1 Enhancements (October, 1992) ® ® ® MLX-10D , MLX-20L , and MLX-28D display telephones and ® MLX-10 nondisplay telephones are available in three separate versions, with factory-set buttons in English, Spanish, or French.

  • Page 33: Design Benefits

    Menu-driven system programming maintains the customer’s command of business operations. Built-in 1200/2400-bps modem allows fast access to the system by customers, Lucent Technologies personnel, or authorized dealers from a remote location for system programming and maintenance. Flexible mode of operation saves upgrade costs by allowing system configuration in one of three modes: Hybrid/PBX, Key, and Behind Switch.

  • Page 34: Environmental Specifications

    The control unit is mounted on a Lucent Technologies pre-drilled backboard. Once installed, it is important to keep the control unit site clear of hazards, such as stacked paper or boxes, that block ventilation.
  • Page 35 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 29 Environmental Specifications Backboard Mounting Hardware Requirements This refers to the types of wall construction to which the backboard will be attached. Type of material Mounting Hardware Wood surface Wood screws Concrete surface, brick, cinder block Masonry anchors...
  • Page 36 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 30 Power and Grounding CAUTION: For the control unit, do not use an AC outlet that is controlled by a wall switch or some other switch. Use an approved ground (AC receptacle for 3-prong plug).
  • Page 37 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 31 Power and Grounding The following is a list of approved grounds, starting with the most preferred: Building steel Acceptable water pipe, must be a metal, underground water pipe at least 1/2-in.

  • Page 38: Power And Grounding

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 32 Power and Grounding Additional Power Surge Protection The 391C1, 391A3, 391A2, and 391A1 power supplies have built-in AC line protection. This built-in protection handles almost all situations.

  • Page 39: Control Unit Interfaces

    RS-232-C Control unit to PC connected to 2400 bps 2400 bps system programming port 1200 bps 1200 bps Control unit to Lucent Technologies model 1200 bps 1200 bps 572 printer, PC with CAS, or CAT connected to RS-232-C port Control unit to analog multiline telephone 40kHz 300–...

  • Page 40: Network Interface Requirements

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 34 Network Interface Requirements Network Interface Requirements Facility Network Line/Trunk Type Interface Code Interface Loop-start 02LS2 RJ11C, RJ14C, RJ21X Ground-start 02G S2 RJ11C, RJ14C, RJ21X 02RV2-T RJ11C, RJ14C, RJ21X OL13C RJ11C, RJ14C...

  • Page 41: Hardware And Software Capacities

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 35 Hardware and Software Capacities Hardware and Software Capacities You can configure the system as a standalone unit or as part of a private network. Maximum system capacities are as follows: Up to 108 simultaneous two-party conversations IMPORTANT: If more than 108 conversations are in progress at the same...
  • Page 42 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 36 Hardware and Software Capacities Table of Hardware and Software Capacities Constraining Limit Factor 100D Module (maximum 2 per carrier) 800 NI-BRI Module (maximum 3 per carrier) Account Codes Digits per code Allowed/Disallowed Lists...
  • Page 43 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 37 Hardware and Software Capacities Table of Hardware and Software Capacities (Continued) Constraining Limit Factor Coverage Groups Number of groups Senders per group Groups per sender Receiver buttons per group Groups per QCC receiver CTI Link...
  • Page 44 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 38 Hardware and Software Capacities Table of Hardware and Software Capacities (Continued) Constraining Limit Factor Pool Buttons Ports (not simultaneously) Total extensions (dialable) Voice and Data (physical pools) Voice Announce to Busy extensions Voice Messaging interface (VMI) ISDN Terminal Adapter...
  • Page 45 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 39 Hardware and Software Capacities Table of Hardware and Software Capacities (Continued) Constraining Limit Factor Telephones (not simultaneously) Analog multiline Without Voice Announce to Busy With Voice Announce to Busy MLX-20L All other MLX telephones (with/without ISDN terminal adapter/...
  • Page 46 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 40 Hardware and Software Capacities Service Observing Groups A Service Observer station must be an MLX telephone (except QCC or CTI link). A Service Observing group member station may be any telephone except QCC or CTI link.
  • Page 47 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 41 Ordering Codes Ordering Codes Component Comcode App. Code Control Unit MERLIN LEGEND R6.1 6140-C61 Control Unit R6.1 Processor (CKE4) 108282765 517M33A Power Supply Module 107793275 391C1 Backup Card 107779878 10A2 SPM–DOS 6.25...
  • Page 48 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 42 Ordering Codes Ordering Codes (continued) Component Comcode App. Code MERLIN LEGEND Upgrade— R3/R4/R5/R6.0 to R6.1 6141-118A Forced Install Card (Attr: FRC01) 108282484 10H1 SPM–DOS 6.25 108280165 SPM–UNIX for IS 108280546...
  • Page 49 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 43 Ordering Codes Ordering Codes (continued) Component Comcode App. Code MERLIN LEGEND 016/ATL/MLX 6140-61F Bundle R6.1 Processor (CKE4) 108282765 517M33A Power Supply 107793275 391C1 Backup Card 107779878 10A2 SPM–DOS 6.25 108280165...
  • Page 50 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 44 Ordering Codes Ordering Codes (continued) Component Comcode App. Code MERLIN LEGEND DS1 DSU/CSU Bundle 6140-61J R6.1 Processor (CKE4) 108282765 517M33A Power Supply 107793275 391C1 Backup Card 107779878 10A2 SPM–DOS 6.25 108280165...
  • Page 51 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 45 Ordering Codes Ordering Codes (continued) Component Comcode App. Code MERLIN LEGEND MLX/ATL/012 Package 6140-31E CKE4 Processor 108182643 517D33A Backplane 107007114 403G Power Supply 107793275 391C1 Translation Card 107245243 10A1 408 GS/LS/MLX Module...
  • Page 52 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 46 Ordering Codes Ordering Codes (continued) Component Comcode App. Code Line/Trunk and Extension Modules 008 (ATL) 61485 105351092 517B3 008 OPT + Ring Generator 61479 107321192 517D28A 012 (T/R) 61487 107438939 517H13...
  • Page 53 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 47 Ordering Codes Ordering Codes (continued) Component Comcode App. Code Telephones ( continued ) MLX Telephones ( continued ) MLX-16DP ® English (black) 3156-07B 106922271 7715D01D-003 English (white) 3156-07W 106922289 7715D01D-264 Spanish (black)

  • Page 54: Ordering Codes

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 48 Ordering Codes Ordering Codes (continued) Component Comcode App. Code Telephones ( continued ) Analog Multiline Telephones (black) BIS-10 3165-10B 107137671 7313HO1C-003 BIS-22 3166-22B 107137689 7314HO1C-003 BIS-22D 3166-DSB 107623449 7315HO1F-003...
  • Page 55 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 49 Ordering Codes Ordering Codes (continued) Component Comcode App. Code Telephones ( continued ) Single-Line Telephones ( continued ) Inactive Single-Line Telephones 2500 YMGK (message waiting, recall, touch-tone, desk) Black 105480578 2500YMGK-003...
  • Page 56 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 50 Ordering Codes Ordering Codes (continued) Component Comcode App. Code Telephones ( continued ) Inactive Cordless/Wireless Telephones Model 5405 106440472 CS6300U30A-2292 Model 5455 106440464 CS6300U29A-2292 MDC 9000 Business Cordless Telephone Set White 107304982 7311H11B-264...
  • Page 57 CAS Plus V3 Software 406362244 Rate Table* CAS Plus V3 Update (SW) 406158444 3300EA51 CAS Plus upgrade 406025916 3300KA2U CAS V3 Hacker Tracker 406774513 3399EA (MS-DOS) UNIX CAS Rate Tables 406140764 3.5 SW ATT MTS Consult Lucent Technologies for other area-specific information.
  • Page 58 Applications Printer 321P/Printer cable 9600 bps modem (Qty: 2) D8W cords (Qty: 2) 250 MB Tapes Surge protector CONVERSANT INTRO 3.1.1 Basic speech (male/female) IVP Platform Software AVP 2.1.1 Software LEGEND/IVR Switch Integration Software Consult Lucent Technologies for other area-specific information.
  • Page 59 8302-524 PassageWay Software 407214782 OnTime Software 407127349 Fast Call Software 8330-191 407344928 Fast Call and Passage Way Direct Connect 8302-521 Commence 2.1 8330-201 407160027 Commence Startup 8330-202 407160043 OnTime 1.54 8330-301 407127349 Lucent Technologies Attendant 6125-ATT Hardware 406899054 Documentation 106431265...
  • Page 60 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 54 Ordering Codes Ordering Codes (continued) Component Comcode App. Code Applications ( continued ) MERLIN LEGEND Mail Voice Messaging System 2-port 7107-302 4-port 7107-304 6-port 7107-306 Upgrade 2-port to 4-port 7107-311A Upgrade 2-port to 6-port...
  • Page 61 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 55 Ordering Codes Ordering Codes (continued) Component Comcode App. Code Applications ( continued ) Messaging 2000 Voice Messaging System ( continued ) 4- to 6-port voice upgrade 7052-363U Dialog4 board 407901412...
  • Page 62 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 56 Ordering Codes Ordering Codes (continued) Component Comcode App. Code Applications ( continued ) Inactive MERLIN MAIL Voice Messaging ( continued ) 2-port line card (R2) (upgrade from 2 to 4 for MERLIN MAIL releases prior to V7.4)
  • Page 63 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 57 Ordering Codes Ordering Codes (continued) Component Comcode App. Code Applications ( continued ) DISCONTINUED Controller Assembly with Display Keyboard Display Assembly with Wall- Mounting 406891572 Call Alert Software 406891721 Bracket Assembly, ATL...
  • Page 64 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 58 Ordering Codes Ordering Codes (continued) Component Comcode App. Code Applications ( continued ) MERLIN LEGEND R5.0 TSAPI Offers ( continued ) Q.SYS Application (PhoneWare) (does not include Professional Services) 5 Users License 10 Users License...
  • Page 65 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 59 Ordering Codes Ordering Codes (continued) Component Comcode App. Code Applications ( continued ) MERLIN LEGEND Enhanced Service Center 12-port System 61516 2.5GB Blank Tape (QTY: 3) 407557073 Color Monitor 406504571...
  • Page 66 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 60 Ordering Codes Ordering Codes (continued) Component Comcode App. Code Applications ( continued ) MERLIN LEGEND Enhanced Service Center ( continued ) 18-port System 61517 2.5GB Blank Tape (QTY: 3) 407557073 Color Monitor 406504571...
  • Page 67 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 61 Ordering Codes Ordering Codes (continued) Component Comcode App. Code Applications ( continued ) MERLIN LEGEND Enhanced Service Center ( continued ) Optional Equipment Additional Supervisor Terminal Terranova Software and cables 61522 107087280 25-Pin ESF Int.
  • Page 68 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 62 Ordering Codes Ordering Codes (continued) Component Comcode App. Code System Adjuncts and Adapters Channel service units (CSUs) T1 CSU (3150 CSU) 21581 107087546 T1 ESF CSU Standalone 107063828 21581-00001 115VAC in line Transformer 406942284...
  • Page 69 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 63 Ordering Codes Ordering Codes (continued) Component Comcode App. Code System Adjuncts and Adapters ( continued ) Optional Equipment: Peripheral Interface 62515 105179303 KIT PRTS-D181558 Async. Data Unit, Receptacle 2169-004 103963971 Z3A2 RS232 Connector/Cord 105388474 CORD M8AJ-87...
  • Page 70 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 64 Ordering Codes Ordering Codes (continued) Component Comcode App. Code System Adjuncts and Adapters ( continued ) Off-Premises Range Unit 2302-OPT 107531337 122A-215 ® Digital Magic on Hold Basic Prerecorded Package 3128-020...
  • Page 71 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 65 Ordering Codes Ordering Codes (continued) Component Comcode App. Code System Adjuncts and Adapters ( continued ) Digital Announcer Unit 3119-003 (three minute) Announcer 407344357 Recorder 406659342 Cassette 406659359...
  • Page 72 406915330 UNIT-22051-300 Universal 70V Door Spkr. 5330-230 406914630 UNIT-22050-070 SMDR Printers AP Printer (80-column) 4200-570 406637314 ML182 Lucent Technologies 571 Parallel Printer 406516989 571-MCII 6FT (132-column) 4200-571 406712067 ML321P AP CAT Printer (serial) 4200-572 406716464 571-MCII 6FT Uninterruptible Power Supply...
  • Page 73 404057911 DIAL UNlT-9ZONE Control unit 405024134 CNTL 22050-020 Zonemate 39 Dialer unit 404057929 39 ZONE SELECT Control unit 405024134 CNTL-22050-020C Lucent Technologies People Finder 4-Watt Power Amplifier Kit Telephone Adjuncts and Adapters General Purpose Adapter (GPA) (analog) 2301-GPA 103977997 Z1C...
  • Page 74 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 68 Ordering Codes Ordering Codes (continued) Component Comcode App. Code Telephone Adjuncts and Adapters ( continued ) Analog Multiline Phone Power 62510 105105514 D181522 48V Power Supply 405331711 KS22911L2 Modular Power Cord 102937620 D6AP-87...
  • Page 75 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 69 Ordering Codes Ordering Codes (continued) Component Comcode App. Code Telephone Adjuncts and Adapters ( continued ) Headsets and Adapters 3122-030 406445627 KS23822L3 ® StarSet Headset ®...
  • Page 76 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 70 Ordering Codes Ordering Codes (continued) Component Comcode App. Code MLX Telephones—Miscellaneous Add-Ons/ Replacement Parts ( continued ) Handsets and Cords ( continued ) Push-to-Talk Handset 31055 Black 406712430 KS23843L4...
  • Page 77 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 71 Ordering Codes Ordering Codes (continued) Component Comcode App. Code Analog Multiline Telephones—Miscellaneous Add-Ons/ Replacement Parts Desk Stands and Wall Mounts Adjustable desk stand, 10-button (inactive) 103746855 11A Adjustable desk stand, 34-button (inactive)
  • Page 78 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 72 Ordering Codes Ordering Codes (continued) Component Comcode App. Code Analog Multiline Telephones—Miscellaneous Add-Ons/ Replacement Parts ( continued ) Button Label Sheets ( continued ) Display console (FM1) (includes one faceplate) 105299754 KIT PRTS-D-181727 Display console (FM2 &...

  • Page 79: Merlin Legend Communications System Release 6.1 Issue

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 73 Ordering Codes NOTES...
  • Page 80 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 74 Control Unit Modules Control Unit Modules Module Trunk Type Extension Type Processor Power supply Analog multiline telephone; Call Management System; analog data via a modem 008 MLX MLX telephone;...

  • Page 81: Specifications

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 75 Control Unit Modules Specifications Highlights: 68EC020 processor at 16 MHz, built-in 1200/2400-bps modem; built-in diagnostics; Hybrid/PBX, Key, or Behind Switch mode option; 1.5 MB RAM backup for 4 days; PCMCIA interface Ports: Three RS-232-C ports.

  • Page 82: Control Unit Modules

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 76 Control Unit Modules Control Unit Modules (continued) Module Trunk Type Extension Type 012 (T/R) Single-line telephone; Lucent Technolo- + Ring gies Attendant; Messaging 2000; Generator T/R adjunct (such as an answering or fax machine);...
  • Page 83 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 77 Control Unit Modules Specifications Capacity: 12 T/R extensions on 2-way voice transmission path with support for telephones with message-waiting LEDs; 2 TTRs; built-in ring generator Power: 21-VDC, 600-ohm battery source Ringing current: 105-Vrms, 30-Hz sinusoidal ringing superimposed on -48 VDC...
  • Page 84 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 78 Control Unit Modules Control Unit Modules (continued) Module Trunk Type Extension Type 408* Loop-start Analog multiline telephone; Call Management System; PFT telephone 408 GS/LS Loop-start or Analog multiline telephone;...
  • Page 85 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 79 Control Unit Modules Specifications Capacity: 4 trunks, 8 extensions, 1 PFT telephone Extension signaling: Analog multiline telephone (40 kbps) Trunk signaling: Loop-start trunk, analog voice Loop range: 1000 feet (305 m), in-building or in-range out-of-building (with analog IROB protectors) only Capacity: 4 trunks, 8 extensions, 1 PFT telephone...

  • Page 86: Adjunct Summary

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 80 Adjunct Summary Adjunct Summary Lucent Equipment Technologies Type Specifications Products Alerts (AC)* Any audible or visual alert that External operates on 20–30 Hz ringing Ringer—Loud signals External Ringer Associated with a specific...

  • Page 87: Issue 1

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 81 Adjunct Summary Interface LS or GS/LS Line/ 012/016 Analog Analog Trunk Extension Extension Extension Extension Jack Jack Jack Jack Jack Requires Universal Paging Access Module (UPAM) to provide 48 VDC.
  • Page 88 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 82 Adjunct Summary Adjunct Summary (continued) Lucent Equipment Technologies Type Specifications Products Cordless Must have touch-tone dialing 5650 Cordless Telephone* capability when connected via Telephone MFM; rotary or touch-tone dialing 5481 Cordless can be used on T/R port.
  • Page 89 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 83 Adjunct Summary Interface LS or GS/LS Line/ 012/016 Analog Analog Trunk Extension Extension Extension Extension Jack Jack Jack Jack Jack...
  • Page 90 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 84 Adjunct Summary Adjunct Summary (continued) Lucent Equipment Technologies Type Specifications Products Fax* Must have touch-tone dialing capability when connected via MFM; rotary or touch tone dialing can be used on T/R port.
  • Page 91 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 85 Adjunct Summary Interface LS or GS/LS Line/ 012/016 Analog Analog Trunk Extension Extension Extension Extension Jack Jack Jack Jack Jack can also use 008 OPT Extension Jack...
  • Page 92 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 86 Adjunct Summary Adjunct Summary (continued) Lucent Equipment Technologies Type Specification Products Headset for MLX Starset telephone Mirage Supra Supra NC Headset Connects directly to telephone Adapter OTHER jack.
  • Page 93 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 87 Adjunct Summary Interface LS or GS/LS Line/ 012/016 Analog Analog Trunk Extension Extension Extension Extension Jack Jack Jack Jack Jack For 2224G Modem only.
  • Page 94 American Society of Composers, Artists, and Producers (ASCAP) or Broadcast Music Incorporated (BMI). Or you can purchase a Magic on Hold system, which does not require you to obtain such a license, from Lucent Technologies or an authorized dealer. † Requires 2500SM telephone.
  • Page 95 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 89 Adjunct Summary Interface LS or GS/LS Line/ 012/016 Analog Analog Trunk Extension Extension Extension Extension Jack Jack Jack Jack Jack † Music Coupler required (PEC 61398). †...

  • Page 96: Power Supply Unit Load Requirements

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 90 Power Supply Unit Load Requirements Power Supply Unit Load Requirements Unit Load Calculation Rules Installed Mode Modules Calculation Hybrid/PBX, Not required Modified Key, Behind Switch Square Key 4 or fewer†...

  • Page 97: Unit Load Rating Of System Modules

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 91 Power Supply Unit Load Requirements Power Supply Unit Load Requirements (continued) Unit Load Rating of System Modules Module Unit Load Module Unit Load 12.0 408 GS/LS 12.0 008 MLX 13.5...

  • Page 98: Unit Load Rating Of System Trunks, Telephones, And Adjuncts

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 92 Power Supply Unit Load Requirements Power Supply Unit Load Requirements (continued) Unit Load Rating of System Trunks, Telephones, and Adjuncts Unit Load Network Access Trunks* GS/LS Telephones MLX-5, MLX-5D...

  • Page 99: System Feature Availability

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 93 System Feature Availability by Operating Mode System Feature Availability by Operating Mode Mode Behind Feature Switch Account Code Entry Authorization Codes Automatic Maintenance Busy Automatic Route Selection Callback Calling Restrictions Centralized Voice Messaging...
  • Page 100 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 94 System Feature Availability by Operating Mode System Feature Availability by Operating Mode (continued) Mode Behind Feature Switch Paging groups Park Pickup groups Pools (trunk groups) Queued Call Console options Recall interval Reminder Cancel...

  • Page 101: Pocket Reference 555-661-116 August

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 95 System Feature Availability by Operating Mode NOTES...
  • Page 102 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 96 Telephone and Operator Console Features K Key mode P Hybrid/PBX mode B Behind Switch mode Telephone and Operator Console Features Program Feature Feature Code Code 82 + code Account Code Entry *759...
  • Page 103 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 97 Telephone and Operator Console Features Analog MLX-5D, MLX-16DP, Single- MLX-5, MLX-20L MLX-10D MLX-28D Line MLX-10 Multiline* Includes the MDW 9000, MDC 9000, and MLC-5 telephones.

  • Page 104: Telephone And Operator Console Features

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 98 Telephone and Operator Console Features Telephone and Operator Console Features (continued) Program Feature Feature Code Code Call Waiting **11 Call Waiting Pickup Camp-On *772 Conference Coverage Receiver buttons Group...
  • Page 105 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 99 Telephone and Operator Console Features Analog MLX-5D, MLX-16DP, Single- MLX-5, MLX-20L MLX-10D MLX-28D Line MLX-10 Multiline* Includes the MDW 9000, MDC 9000, and MLC-5 telephones.
  • Page 106 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 100 Telephone and Operator Console Features Telephone and Operator Console Features (continued) Program Feature Feature Code Code Extension Status Direct-Line Console* *760 760 + DSS button Status Off *761 761 + DSS button...
  • Page 107 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 101 Telephone and Operator Console Features Analog MLX-5D, MLX-16DP, Single- MLX-5, MLX-20L MLX-10D MLX-28D Line MLX-10 Multiline* Includes the MDW 9000, MDC 9000, and MLC-5 telephones.
  • Page 108 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 102 Telephone and Operator Console Features Telephone and Operator Console Features (continued) Program Feature Feature Code Code *22 + group Group Page Auto Dial button ext. no. Headset Auto Answer *780...
  • Page 109 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 103 Telephone and Operator Console Features Analog MLX-5D, MLX-16DP, Single- MLX-5, MLX-20L MLX-10D MLX-28D Line MLX-10 Multiline* Includes the MDW 9000, MDC 9000, and MLC-5 telephones.
  • Page 110 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 104 Telephone and Operator Console Features Telephone and Operator Console Features (continued) Program Feature Feature Code Code Messaging (continued) Receiving messages Delete Message* Next Message* Return Call* Scroll* Night Service †...
  • Page 111 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 105 Telephone and Operator Console Features Analog MLX-5D, MLX-16DP, Single- MLX-5, MLX-20L MLX-10D MLX-28D Line MLX-10 Multiline* Includes the MDW 9000, MDC 9000, and MLC-5 telephones.
  • Page 112 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 106 Telephone and Operator Console Features Telephone and Operator Console Features (continued) Program Feature Feature Code Code Reminder Service 81 + time * Operator Set † 81 + ext.
  • Page 113 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 107 Telephone and Operator Console Features Analog MLX-5D, MLX-16DP, Single- MLX-5, MLX-20L MLX-10D MLX-28D Line MLX-10 Multiline* Includes the MDW 9000, MDC 9000, and MLC-5 telephones.
  • Page 114 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 108 Telephone and Operator Console Features Telephone and Operator Console Features (continued) Program Feature Feature Code Code Saved Number Dial* 38 + ext. no. Send/Remove Message† *59 + ext.
  • Page 115 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 109 Telephone and Operator Console Features Analog MLX-5D, MLX-16DP, Single- MLX-5, MLX-20L MLX-10D MLX-28D Line MLX-10 Multiline* Includes the MDW 9000, MDC 9000, and MLC-5 telephones.

  • Page 116: Reference Documents

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 110 Reference Documents Reference Documents Document Number Title System Documents 555-661-100 Customer Documentation Package * 555-661-110 Feature Reference 555-661-111 System Programming 555-661-112 System Planning System Planning Forms 555-661-113 555-661-116 Pocket Reference...
  • Page 117 BCS Products Security Handbook 555-025-600 Within the continental United States, these documents can be ordered from the Lucent Technologies Customer Information Center by calling 1 800 457-1235 from within the continental United States, or 317 322-6791 from outside the United States.

  • Page 118: Pocket Reference 555-661-116 August

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 112 Reference Documents NOTES...

  • Page 119: Maintenance Error Codes

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 113 Technical Addendum Technical Addendum Maintenance Error Codes Error Description Action Code 0001 TIMEOUT COLD No action required; START: however, if problem System programming OK. persists, troubleshoot the processor.
  • Page 120 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 114 Technical Addendum Technical Addendum Maintenance Error Codes (continued) Error Description Action Code 000A POWER UP COLD If problem persists, check START: processor. RAM failure in processor; system programming OK.
  • Page 121 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 115 Technical Addendum Technical Addendum Maintenance Error Codes (continued) Error Description Action Code 0016 POWER UP COLD If problem persists, check START: module for slot indicated. Module dual port RAM failure;...
  • Page 122 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 116 Technical Addendum Technical Addendum Maintenance Error Codes (continued) Error Description Action Code 0405 ABK FAULTY CARD: Reset card and retry. If Unknown cause of a bad problem persists, try another card.
  • Page 123 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 117 Technical Addendum Technical Addendum Maintenance Error Codes (continued) Error Description Action Code 0C04 MWL Fac Timeout: Check the error log for Two consecutive messag- additional error codes. If the es to update Message error log also contains errors Waiting lights have been...
  • Page 124 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 118 Technical Addendum Technical Addendum Maintenance Error Codes (continued) Error Description Action Code 1C02 DPR TEST NOT Slot did not complete COMPLETED: initializing. 1C03 FW UPGRADE No action required.
  • Page 125 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 119 Technical Addendum Technical Addendum Maintenance Error Codes (continued) Error Description Action Code 2C02 Bearer Capability Verify that the ARS or UDP Incompatibility: routing tables route a data call A 64 kbps clear-channel to a DS1 facility.
  • Page 126 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 120 Technical Addendum Technical Addendum Maintenance Error Codes (continued) Error Description Action Code 4C02 POOL BUSY: The system needed to use a trunk in a pool. Trunks are physically present;...
  • Page 127 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 121 Technical Addendum Technical Addendum Maintenance Error Codes (continued) Error Description Action Code 6C06 DS1 REMOTE Usually no action. Check T1 MULTIFRAME: facility. If problem persists, Far end of network interface contact NSAC Tier III.
  • Page 128 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 122 Technical Addendum Technical Addendum Maintenance Error Codes (continued) Error Description Action Code 6C0B HARDWARE A Busy-Out/Restore or INOPERATIVE: Reset/Restore may clear Hardware not operating problem. If problem properly.
  • Page 129 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 123 Technical Addendum Technical Addendum Maintenance Error Codes (continued) Error Description Action Code 6C11 BRI NET INV B1 LB Usually none; link should ACT: return to normal once test Service on link has been is completed.
  • Page 130 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 124 Technical Addendum Technical Addendum Maintenance Error Codes (continued) Error Description Action Code 7004 PRI B-CHNL NOT Check PRI facility and RELEASED: report to service provider; otherwise, no action is needed.
  • Page 131 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 125 Technical Addendum Technical Addendum Maintenance Error Codes (continued) Error Description Action Code 7402 LOOP CONTROL BIT Test trunk with single-line NOT SET: telephone. If problem is not in No loop current on outgoing trunk, replace module with call.
  • Page 132 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 126 Technical Addendum Technical Addendum Maintenance Error Codes (continued) Error Description Action Code 7803 NO PORT BOARDS None; delete entry from AVAILABLE: transient log. Modules not present. 7804 INVALID SANITY Reset board.
  • Page 133 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 127 Technical Addendum Technical Addendum Maintenance Error Codes (continued) Error Description Action Code 780D UPPER ROM FAILURE: If problem persists, Memory failed ROM test; replace processor. turns on processor LED.
  • Page 134 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 128 Technical Addendum Technical Addendum Maintenance Error Codes (continued) Error Description Action Code 8405 ON HOOK BEFORE Check far end of network READY: interface. Check wink Outbound dialing problems start and for faulty cable.
  • Page 135 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 129 Technical Addendum Technical Addendum Maintenance Error Codes (continued) Error Description Action Code 840C STUCK RINGING: Replace module with Communication problems similar module and test. If between module and CO;...
  • Page 136 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 130 Technical Addendum Technical Addendum Maintenance Error Codes (continued) Error Description Action Code 9802 MCARD ERASE ERROR: Reset card and try again. Erasure of memory card is If problem persists, unsuccessful or too slow.
  • Page 137 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 131 Technical Addendum Technical Addendum Maintenance Error Codes (continued) Error Description Action Code 9C08 PROTOCOL ERROR: Verify line provisioning. If Service on link may be correct, contact NSAC affected.
  • Page 138 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 132 Technical Addendum NOTES...

  • Page 139: Module/Component History

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 133 Technical Addendum Technical Addendum Module/Component History Module/ Apparatus Component Comcode Code Backplane Basic 106388614 403E 107007114 403G Expansion 61490 106388630 403F 61450 107007122 403H Power Supply 120 V 105743801 391A1...
  • Page 140 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 134 Technical Addendum Technical Addendum Release Used In Vint FW Vint Notes Used in control units 6140-CU1, 6140-CU2, 6140-CU3, 6140-INT, 6140-220, 6140-CUL, 6140-P3C, 6140-P3D, 6140-P3E, 6140-P4D, 6140-P4F and 6140-SEC Used in control units 6140-C61, 6140-U61A,...
  • Page 141 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 135 Technical Addendum Technical Addendum Module/Component History (continued) Module/ Apparatus Component Comcode Code Processor (cont’d) R3.0 107040438 517A33 107438921 517B33 R3.1 107752693 517D33 R4.0 107743403 517C33 R6.0 108282765 517M33A...
  • Page 142 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 136 Technical Addendum Technical Addendum Release Used In Vint FW Vint Notes ML R3.0 or later; no FM used; used in control units 6140-CU3, 6140-P3C, 6140-P3D, 6140-P3E, 6141-U3LA, 6141-103A ML R3.0 or later;...
  • Page 143 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 137 Technical Addendum Technical Addendum Module/Component History (continued) Module/ Apparatus Component Comcode Code Feature Module (cont’d) R1.1 106825888 517F25 106999873 517F25B 106999899 517F25C R2.0 106874738 517G25 106874746 517H25 R2.1...
  • Page 144 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 138 Technical Addendum Technical Addendum Release Used In Vint FW Vint Notes SW = 1.1 See QPPCN 266MT. V5.3 SW = 1.1 See QPPCN 292MT. V7.3 SW = 1.1 See QPPCN 308MT.
  • Page 145 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 139 Technical Addendum Technical Addendum Module/Component History (continued) Module/ Apparatus Component Comcode Code 008 ATL 61385 103983508 517A3 61485 105351092 517B3 008 MLX 61486 105628010 517A21 008 OPT Without Ring 106387525...
  • Page 146 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 140 Technical Addendum Technical Addendum Release Used In Vint FW Vint Notes Reduced package; no telephone user’s guide Fixes ring patterns and ring trip Eliminates flash during hang-up Eliminates flash during answer Built-in ring generator Enhances ringing on long loops...
  • Page 147 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 141 Technical Addendum Technical Addendum Module/Component History (continued) Module/ Apparatus Component Comcode Code 016 T/R 61507 107824948 517B34 100D (DS1)/T-1 61491 107538887 517A15 105461560 517B15 105512438 517C15 517E15 400 EM TIE...
  • Page 148 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 142 Technical Addendum Technical Addendum Release Used In Vint FW Vint Notes 4.0, 1.4i Tie trunk only LS, GS, DID, and PRI emulation added Meets BC interoperability specs Improved EMI performance Lightning protection added;...
  • Page 149 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 143 Technical Addendum Technical Addendum Module/Component History (continued) Module/ Apparatus Component Comcode Code 800 DID 61488 105628002 517A20 105628077 517B20 106936644 517C20 106995251 517D20 800 GS/LS 61484 105627996 517A19...
  • Page 150 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 144 Technical Addendum Technical Addendum Release Used In Vint FW Vint Notes Fixes DID call misrouting Eliminates false error messages Cost-reduced version All US Phantom ringback fix 3.0 or later No lightning protection;...

  • Page 151: Telephone Leds

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 145 Technical Addendum Technical Addendum Telephone LEDs MLX-20L Console System Program- ming LED Status Menu Green LED Red LED Option Option Lines Tie Lines Trunks Inmode Incoming Incoming tie line is...
  • Page 152 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 146 Technical Addendum Technical Addendum Telephone LEDs (continued) DSS Console System Program- ming Menu Red LED Status Option Option FLASHING Exten- Account Forced Forced sions (FACE) Account Account Code Entry...
  • Page 153 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 147 Technical Addendum Technical Addendum Telephone LEDs (continued) DSS Console (continued) System Program- ming Menu Red LED Status Option Option FLASHING Exten- Group Calling Telephone is Telephone is sions Members...
  • Page 154 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 148 Technical Addendum Technical Addendum Telephone LEDs (continued) DSS Console (continued) System Program- ming Menu Red LED Status Option Option FLASHING Tables DisallowTo Disallowed Disallowed list list is not assigned to assigned to...

  • Page 155: Wiring Constraints

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 149 Technical Addendum Technical Addendum Wiring Constraints System Wiring System within 5 ft. of dedicated AC power outlet. System within 25 ft. of the network interface. Otherwise, use an Off-Premises Range Extender (OPRE).

  • Page 156: Installing Spm

    MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 150 Technical Addendum Technical Addendum Installing SPM Follow these steps to install System Programming and Maintenance (SPM) onto the hard drive of a computer: 1. Insert the SPM disk into the computer. 2.
  • Page 157 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 151 Technical Addendum Technical Addendum Remote Modem Connection Follow these steps to access SPM when you connected offsite via a modem: 1. Type spm and press ENTER to display the SPM Welcome screen.
  • Page 158 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 152 Technical Addendum Technical Addendum When Calling NSAC Do the following before you call Tier III for troubleshooting: Check and recreate the problem. Connect your laptop or PC so you are ready. Know the software version of your system (Dial *05 on an Intercom button).

  • Page 159: Technical Support Telephone Numbers

    August 1998 Page 153 Technical Addendum Technical Addendum Technical Support Telephone Numbers Telephone Product or Service Comments Number Lucent Technologies Equipment NSAC Tech Support PARTNER, MERLIN, 800-552-3293 VINTAGE, CLASSIC TSC Tech Support DEFINITY 800-248-1234 Network Systems (RTAC) DACS, SLC, ESS, DDM 800-225-7822...
  • Page 160 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 154 Technical Addendum Technical Addendum Technical Support Telephone Numbers (continued) Telephone Product or Service Comments Number Other GBCS Support NSAC QPPCN Small Business Products 303-843-5204 Coordinator TSC QPPCN Large Business Products 800-248-1234 Coordinator...
  • Page 161 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 155 Technical Addendum NOTES...
  • Page 162 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 156 Technical Addendum NOTES...
  • Page 163 Pocket Reference 555-661-116 August 1998 Page 157 Technical Addendum Feedback Form MERLIN LEGEND Release 6.1 Pocket Reference 555-661-116 Order No.: Please fax your comments to: 732 957-4562 As necessary, fax the actual pages of the Addendum with your comments marked on it.
  • Page 164 MERLIN LEGEND Communications System Release 6.1 Issue 1 Pocket Reference 555-661-116 August 1998 Page 158 Technical Addendum...

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