Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 246

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
CTI (Computer Telephony Integration) Link
Telephone Differences
Queued Call Consoles
Because an operator position cannot use a CTI application, a call to an operator
QCC does not initiate screen pop. The call can initiate screen pop at a
screen-pop-capable extension when an operator transfers a call immediately, or
during consultation when the operator talks to the system user before transferring
a call. The screen pop shows calling party identification information, if available, at
the extension.
Direct-Line Consoles
A DLC either can function as an operator and unmonitored extension or can use a
CTI application and function as a monitored extension . An unmonitored extension
uses the telephone to transfer or conference a call.
A monitored DLC position functions like any other MLX or analog multiline
extension that is using a CTI application. An outside call to the position initiates
screen pop at the DLC extension. When a monitored DLC manually transfers or
conferences a call, only the DLC extension number is passed to the destination
extension(s).
In most respects, unmonitored DLCs operate like QCCs for screen pop. Calls to
unmonitored DLCs do not initiate screen pop at the operator extension but when
transferred or conferenced do initiate screen pop at a destination extension using
a CTI application. However, calls transferred from a DLC's programmed Cover
button do not initiate screen pop, even when the destination is a
screen-pop-capable extension.
Single-Line Telephones
Single-line telephone extensions cannot take advantage of CTI applications.
Feature Interactions
Alarm
Conference
When a CTI link is reset (called a broadcast reset ), any programmed
Alarm buttons on operator consoles or connected alarm devices go on.
CTI link applications can control conferences of up to three parties,
including those where one or two parties are outside the system.
When performed by a QCC operator or unmonitored DLC operator, the
Conference feature generates screen pop at screen-pop-capable
destinations.
When a conference is initiated manually at the telephone of an extension
using a CTI application, screen pop is initiated for inside parties only (not
initiated for outside parties) at screen-pop-capable destinations, even
when the application is used to complete the conference.
9
Issue 1
August 1998
Page 197