Lucent Technologies MERLIN LEGEND Release 6.1 System Manager's Manual
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Lucent Technologies MERLIN LEGEND Release 6.1 System Manager's Manual

Release 6.1
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Download this manual See also: Installation Manual
MERLIN LEGEND
Communications System
Release 6.1
System Manager's Guide
®
555-661-118
Comcode 108289505
Issue 1
August 1998

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Summary of Contents for Lucent Technologies MERLIN LEGEND Release 6.1

  • Page 1 MERLIN LEGEND ® Communications System Release 6.1 System Manager’s Guide 555-661-118 Comcode 108289505 Issue 1 August 1998...
  • Page 2 Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unau- thorized use.

  • Page 3: System Information

    Lucent Technologies Helpline at 1 800 628-2888 for further assistance; consultation charges may apply. When you call the Helpline, the Lucent Technologies representatives can better help you if you have available the following system information and troubleshooting information. Also, obtain system planning Form 2a, System Numbering: Extension Jacks and Form 2c, System Numbering: Line/Trunk Jacks.

  • Page 4: Table Of Contents

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Contents Page v Contents IMPORTANT SAFETY INSTRUCTIONS xvii New Features and Enhancements Release 6.1 Enhancements (August 1998) Prior Releases: Features and Enhancements xxiii Release 6.0 Enhancements (February 1998) xxiii Release 5.0 Enhancements (June 1997)
  • Page 5 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Contents Page vi Read This First 1–1 Overview 1–2 Your Role as System Manager 1–4 The System Planning Forms 1–5 Upgrading the System 1–6 Environmental Requirements 1–7 About the System 2–1...
  • Page 6 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Contents Page vii Features and Applications 4–1 Features 4–2 Applications 4–60 Putting the System to Work 5–1 Scenario 1: A Small Office 5–2 Scenario 2: A Professional Office 5–7 Optimizing Your System 5–22...
  • Page 7 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Contents Page viii Revising Allowed Lists 6–68 Assigning Allowed Lists to Extensions 6–70 Revising Disallowed Lists 6–71 Assigning Disallowed Lists to Extensions 6–73 Changing Group Coverage Assignments 6–75 Revising Night Service with Group Assignment 6–77...
  • Page 8 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Contents Page ix Programmed Button Fails 8–22 Reminder Messages Received with the Wrong Time 8–22 Recall/Switchhook Does Not Work 8–23 Calling Group Members Not Receiving Calls 8–24 Calls Not Receiving Screen Pop 8–25...
  • Page 9 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Contents Page x System Capacities C–1 System Planning Forms D–1 Removing/Reinstalling the Control Unit Cover E–1 Removing the Control Unit Housing E–2 Installing the Control Unit Housing E–2 Glossary GL-1...
  • Page 10 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Figures Page xi Figures About the System 2–1 2–1 The Local Loop 2–3 2–2 The Telephone Network 2–4 2–3 The Evolution of Switches 2–7 2–4 The Switching Office Hierarchy 2–8 2–5 System Overview...
  • Page 11 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Figures Page xii Managing the System 6–1 6–1 Information Screen 6–6 6–2 Menu Selection Screen 6–7 6–3 Data Entry Screen 6–7 6–4 System Programming Menu Screens 6–8 6–5 Screen Keys...
  • Page 12 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Tables Page xiii Tables About the System 2–1 2–1 Modes of Operation 2–17 System Components 3–1 3–1 Line/Trunk and Extension Modules 3–12 3–2 Analog Multiline Telephones 3–24 3–3 Single-Line Telephones...
  • Page 13 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Tables Page xiv Putting the System to Work 5–1 5–1 Medical Office Needs 5–3 5–2 Executive Staff Needs 5–9 5–3 Secretarial Staff Needs 5–10 5–4 Administrative/Support Staff Needs 5–11 5–5 Other Needs...
  • Page 14 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Tables Page xv System Capacities C–1 C–1 Hardware and Software Capacities C–2 System Planning Forms D–1 D–1 System Planning Forms D–1...

  • Page 15: Merlin Legend Communications System Release 6.1 Issue

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Tables Page xvi...

  • Page 16: Important Safety Instructions

    Never touch uninsulated telephone wires or terminals unless the telephone wiring has been disconnected at the network interface. Use caution when installing or modifying telephone lines. Use only Lucent Technologies-manufactured MERLIN LEGEND Communications System circuit modules, carrier assemblies, and power units in the MERLIN LEGEND Communications System control unit.

  • Page 17: Save These Instructions

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 IMPORTANT SAFETY INSTRUCTIONS Page xviii Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it.

  • Page 18: New Features And Enhancements

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 New Features and Enhancements Release 6.1 Enhancements (August 1998) Page xix New Features and Enhancements Release 6.1 Enhancements (August 1998) Release 6.1 includes all Release 6.0 functionality, plus the enhancements listed below.
  • Page 19 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 New Features and Enhancements Release 6.1 Enhancements (August 1998) Page xx Centralized Voice Messaging One or more MERLIN LEGEND systems (Release 6.1 or later) can share the voice messaging system (VMS) of another MERLIN LEGEND system.
  • Page 20 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 New Features and Enhancements Release 6.1 Enhancements (August 1998) Page xxi Consequently, there can be any number of coverage points across the private network, and personnel across a private network can be shared for coverage. Transfer Redirect Calls transferred by an Automated Attendant to a non-local extension can now be redirected to a local extension programmed to receive the redirected calls.
  • Page 21 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 New Features and Enhancements Release 6.1 Enhancements (August 1998) Page xxii PRI Tandem Trunk Demand Test A new maintenance test, the PRI Demand Test, has been created to allow Lucent Technologies technicians or authorized dealers to automatically determine if the ends of the PRI tandem trunks have been programmed correctly.

  • Page 22: Prior Releases: Features And Enhancements

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Prior Releases: Features and Enhancements Release 6.0 Enhancements (February 1998) Page xxiii Prior Releases: Features and Enhancements Release 6.0 Enhancements (February 1998) Release 6.0 includes all Release 5.0 functionality, plus the enhancements listed below.
  • Page 23 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Prior Releases: Features and Enhancements Release 6.0 Enhancements (February 1998) Page xxiv associates with routes, Facility Restriction Levels (FRLs), digit absorption, and digit prepending. This allows ARS-like routing of non-local dial plan calls.
  • Page 24 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Prior Releases: Features and Enhancements Release 6.0 Enhancements (February 1998) Page xxv Voice Mail and Auto Attendant. Networked systems should have their own local voice mail and/or auto attendant applications as well as their own external alerts and Music On Hold sources.
  • Page 25 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Prior Releases: Features and Enhancements Release 6.0 Enhancements (February 1998) Page xxvi Prompt-Based Overflow System managers can activate the Prompt-Based Overflow option. This option allows callers waiting in queue and listening to a delay announcement to press the # key in order to reach the overflow receiver for the group, which may be the QCC queue or another calling group (including a calling group assigned for a voice mail system).

  • Page 26: Release 5.0 Enhancements (June 1997)

    MERLIN LEGEND Communications System to a LAN server running Novell ® NetWare software allows Lucent Technologies-certified telephony applications to control and monitor MLX and analog multiline telephone (BIS only) operations. The physical connection for the CTI link is an MLX port on a 008 MLX or 408 MLX module on the MERLIN LEGEND Communications System control unit and ISDN link interface card plugged into the customer’s server.
  • Page 27 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Prior Releases: Features and Enhancements Release 5.0 Enhancements (June 1997) Page xxviii Basic Call Control A CTI link application on a user’s computer can assume basic call control of the user’s analog multiline or MLX telephone’s SA buttons.
  • Page 28 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Prior Releases: Features and Enhancements Release 5.0 Enhancements (June 1997) Page xxix NOTES: 1. DLCs (Direct-Line Consoles) may use CTI applications. If they do, they perform the same way as other extensions. A DLC assigned to use a CTI link application is a monitored DLC.
  • Page 29 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Prior Releases: Features and Enhancements Release 5.0 Enhancements (June 1997) Page xxx Group Calling Enhancements Release 5.0 and later systems include Group Calling features that enhance group calling operations.
  • Page 30 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Prior Releases: Features and Enhancements Release 5.0 Enhancements (June 1997) Page xxxi Enhanced Calls-in-Queue Alarm Thresholds Three Calls-in-Queue Alarm thresholds can be set to more clearly indicate the real-time status of the calls waiting in the queue according to the behavior of programmed Calls-in-Queue Alarm buttons.

  • Page 31: Release 4.2 Enhancements (June 1997)

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Prior Releases: Features and Enhancements Release 4.2 Enhancements (June 1997) Page xxxii Release 4.2 Enhancements (June 1997) Release 4.2 includes all Release 4.1 functionality, plus the enhancements listed below.
  • Page 32 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Prior Releases: Features and Enhancements Release 4.2 Enhancements (June 1997) Page xxxiii — DMS tie trunk service to provide private exchange call rating for calls placed on a dedicated central office facility between the MERLIN LEGEND Communications System and another communications system (such as another MERLIN LEGEND Communications System) Improvements to Station Message Detail...
  • Page 33 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Prior Releases: Features and Enhancements Release 4.2 Enhancements (June 1997) Page xxxiv MERLIN LEGEND Reporter. The default is Off, in which case the Release 4.0 SMDR reports are available. If the option is set to On, the following new reports are provided: Organization Detail Report Organization Summary and Trends Report...

  • Page 34: Release 4.1 Enhancements (June 1997)

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Prior Releases: Features and Enhancements Release 4.1 Enhancements (June 1997) Page xxxv Release 4.1 Enhancements (June 1997) Release 4.1 includes all Release 4.0 functionality, plus the enhancements listed below.

  • Page 35: Release 4.0 Enhancements (March 1996)

    Network-1 Basic Rate Interface) Provisioning Test Tool is enhanced to include testing for BRI facilities that are part of Multiline Hunt Groups (MLHGs). The NI-1 BRI Provisioning Test Tool is used by Lucent Technologies maintenance personnel on MERLIN LEGEND Communications Systems that include a 800 NI-BRI module.
  • Page 36 PCMCIA technology. Support for 2B Data Applications A Lucent Technologies-certified group and desktop video application can use two B-channels to make video/data calls when connected to a single MLX extension jack programmed for 2B data. The 2B data devices must be equipped with ISDN-BRI interfaces.
  • Page 37 Prior Releases: Features and Enhancements Release 4.0 Enhancements (March 1996) Page xxxviii ® Communications System with a Lucent Technologies DEFINITY G1.1 Communications System or DEFINITY Enterprise Communications Server. The two communications systems can be co-located or at different sites. Forwarding Delay Option Each user can program a Forwarding Delay setting for the Forward, Remote Call Forwarding, or Follow Me features.

  • Page 38: Release 3.1 Enhancements (March 1996)

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Prior Releases: Features and Enhancements Release 3.1 Enhancements (March 1996) Page xxxix trunk/line from being kept active when one end disconnects from the call. If an answering machine is connected to the port, it does not record silence, busy tones, or other useless messages.
  • Page 39 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Prior Releases: Features and Enhancements Release 3.1 Enhancements (March 1996) Page xl digits before the CO provides the second dial tone, there is a risk of toll fraud or misrouting the call.
  • Page 40 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Prior Releases: Features and Enhancements Release 3.1 Enhancements (March 1996) Page xli New Maintenance Procedure for Testing Outgoing Trunks Technicians must enter a password in order to perform trunk tests. SECURITYlALERT: The enhancements in Release 3.1 help increase the security of the MERLIN LEGEND System.
  • Page 41 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Prior Releases: Features and Enhancements Release 3.1 Enhancements (March 1996) Page xlii...

  • Page 42: About This Book

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About This Book Intended Audience Page xliii About This Book The MERLIN LEGEND Communications System is an advanced digital switching system that integrates voice and data communications features. Voice features include traditional telephone features, such as Transfer and Hold, and advanced features, such as Group Coverage and Park.

  • Page 43: Terms And Conventions Used

    Terms and Conventions Used Page xliv In the USA only, Lucent Technologies provides a toll-free customer Helpline 24 hours a day. Call the Helpline at 1 800 628-2888 (consultation charges may apply), or call your Lucent Technologies representative, if you need assistance when installing, programming, or using your system.
  • Page 44 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About This Book Security Page xlv Typographical Conventions Certain type fonts and styles act as visual cues to help you rapidly understand the information presented: Example Purpose It is very important that you follow these Italics indicate emphasis.

  • Page 45: Related Documents

    In addition to this book, the documents listed below are part of the MERLIN LEGEND documentation set. Within the continental United States, these documents can be ordered from the Lucent Technologies BCS Publications Center by calling 1 800 457-1235. Outside the United States, call 317-322-6791.
  • Page 46 If the feedback form is missing, write directly to: Documentation Manager Lucent Technologies 211 Mount Airy Road, Room 2W226 Basking Ridge, NJ 07920...
  • Page 47 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About This Book How to Comment on This Book Page xlviii...
  • Page 48 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Read This First Page 1-1 Read This First This chapter includes important background information to help you perform the system manager function and understand how to use this guide. After a brief overview, this chapter provides the following information: A description of system manager responsibilities A description of the planning forms that are the record of how your system...

  • Page 49: Read This First Overview

    Once Lucent Technologies personnel install and program the system, it should demand little of your time. If you need to make changes to the system as business...
  • Page 50 Manager’s Guide . NOTE: An additional guide, System Planning , contains information about completing the planning forms and is used mainly by Lucent Technologies personnel. Equipment and Operations Reference contains information about system equipment; it has not been updated since Release 3.0.

  • Page 51: Your Role As System Manager

    To quickly find the information or procedure you need, read Chapter 7, “Learning More,” for descriptions of the system reference guides and how to use them. As a last resort, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).

  • Page 52: The System Planning Forms

    If you have not received the completed planning forms for your system, contact your Lucent Technologies representative. If you need a blank set of forms, call the Lucent Technologies Customer Information Center at 1 800 457-1235.

  • Page 53: Upgrading The System

    (similar to a computer disk) into a slot on the system’s processor or “brain” (part of the system’s control unit ). For a feature upgrade, you need a new memory card; for a maintenance upgrade, Lucent Technologies provides the memory card at no cost.

  • Page 54: Environmental Requirements

    For maintenance purposes, the control unit should be mounted in an accessible location. There should be sufficient room and lighting available to remove the cover(s) and replace modules without moving furniture, boxes, or other objects. For more information, contact your Lucent Technologies representative.
  • Page 55 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Read This First Environmental Requirements Page 1-8...

  • Page 56: About The System

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About the System Page 2-1 About the System This chapter provides a general overview that introduces all of the major aspects of the system and its operation, including: Trunks Modes of operation System components...

  • Page 57: Background

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About the System Background Page 2-2 Many of the principles of telephone communications have not changed since Alexander Graham Bell made the first phone call in 1876. Because learning about these concepts helps explain how the system works, this chapter begins with some background information about telephone communications.

  • Page 58: The Local Loop

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About the System Background Page 2-3 Telephone Company Central Office (CO) Customer Premises Figure 2–1. The Local Loop...

  • Page 59: The Telephone Network

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About the System Background Page 2-4 Long Distance (Toll) Network Customer Premises Customer Premises Figure 2–2. The Telephone Network Telephone Equipment The first working model of a telephone consisted of a microphone (called a transmitter ) and a small loudspeaker-like device (called a receiver) connected by a pair of wires and a battery.
  • Page 60 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About the System Background Page 2-5 Similarly, the CO signals the called party by sending current to his or her phone, causing it to ring. When the called party lifts the handset from its cradle, the current flows, indicating to the CO that the party has answered.

  • Page 61: The Evolution Of Switches

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About the System Background Page 2-6 Switching Equipment As described earlier, the telephone network is composed of a number of centralized switching locations, called central offices ( COs ), where a telephone circuit is connected, or switched, to another circuit.
  • Page 62 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About the System Background Page 2-7 Telephone Station Party-Line Private-Line Service Service Telephone Station Switch Central Office Station Switching Centralized Switching Figure 2–3. The Evolution of Switches Eventually, as more and more COs were created, a hierarchy of special switching offices (SOs) connected the COs locally and then between cities and countries for long-distance (toll) switching.

  • Page 63: The Switching Office Hierarchy

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About the System Background Page 2-8 Level 3 and Above: Switching among All SOs. To ensure that there is a communications path from each SO to any other SO, ever-increasing levels of SOs combine larger and larger geographical areas.

  • Page 64: System Overview

    (ESS) . With ever-increasing innovations in technology (beginning with the AT&T ® No.1 ESS first installed in 1965), the Lucent Technologies 5ESS digital switching system handles 100,000 lines and 650,000 telephone calls per hour. The newer digital switching systems also interface easily with high-speed digital trunks.
  • Page 65 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About the System System Overview Page 2-10 wide array of features and add-on products ( applications ) can function according to the needs of your company. The rest of this chapter provides an overview of each primary system aspect: Incoming trunks Modes of operation...

  • Page 66: System Overview

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About the System System Overview Page 2-11 Telephone Company Central Office Telephone (CO) Company Incoming Trunks MERLIN LEGEND Communications System Turn inse er befo rting remo Control Unit ving ules...

  • Page 67: Incoming Trunks

    Technologies representative works with you or your company’s representative to identify needs and, therefore, the appropriate type and number of trunks. When the Lucent Technologies representative places the order for the system equipment, she or he also contacts the local telephone company and arranges for the trunks.

  • Page 68: Incoming Trunks

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About the System Incoming Trunks Page 2-13 Telephone Company Central Office Telephone Incoming Trunks (CO) Company Loop-Start Trunk Ground-Start Trunk Digital Facility MERLIN LEGEND Communications System Turn inse er befo...
  • Page 69 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About the System Incoming Trunks Page 2-14 The types of trunks are: Loop-Start Lines (Incoming and Outgoing Calls). Provide incoming and outgoing calls and are intended primarily for single-line telephones and older PBXs.
  • Page 70 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About the System Incoming Trunks Page 2-15 — Digital Signal 1 Facility Programmed for Either T1 or Primary Rate Interface Operation (Incoming and Outgoing Calls). One Digital Signal 1 (DS1) facility provides the equivalent of 24 lines, called channels .

  • Page 71: Modes Of Operation

    The choice of system mode depends on your company’s needs. Your Lucent Technologies representative and you decide on the system mode when you plan and purchase the system. Lucent Technologies personnel then set the mode when they install the system.

  • Page 72: Modes Of Operation

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About the System Modes of Operation Page 2-17 Table 2–1. Modes of Operation Key Mode Hybrid/PBX Mode Behind Switch Mode Description Telephones have multiple Outside trunks are Used when the system buttons (or keys) labeled grouped in pools for...

  • Page 73: Components

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About the System Components Page 2-18 Table 2–1. Continued Key Mode Hybrid/PBX Mode Behind Switch Mode Comments All users need multiline Provides the most efficient Users can have access to phones.
  • Page 74 Figure 2–7 illustrates some of the components of the system. “Auxiliary Components” on page 2–27 and Chapter 3, “System Components,” include additional information. For more information or to order any of the components, contact your Lucent Technologies representative.

  • Page 75: System Components

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About the System Components Page 2-20 Telephone Company Central Office Telephone (CO) Company Incoming Trunks MERLIN LEGEND Communications System Turn er befo Telephony inse rting remo ving Control Unit ules...

  • Page 76: Line/Trunk And Extension Modules

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About the System Components Page 2-21 Line/Trunk and Extension Modules The line/trunk and extension modules inserted into the control unit have jacks for connecting CO trunks and system telephone wires to the control unit. A system with a basic carrier has five slots for modules.

  • Page 77: Features

    Of course, the documentation provided with the product is the most authoritative. Once you have reviewed this material and found an application that seems to fit your needs, contact your Lucent Technologies representative to order the product or discuss it further.
  • Page 78 In Release 5.0 and later systems, a bridge to PC applications is available: the Computer Telephony Integration (CTI) link or CTI link (part of the PassageWay Telephony Services product from Lucent Technologies) for local area networks (LANs). The connection is made through a programmed MLX extension jack.
  • Page 79 — MERLIN LEGEND Mail — Messaging 2000 — Intuity AUDIX and Fax Messaging — IS III AUDIX Voice Power (ISIII AUDIX Voice Power is no longer available from Lucent Technologies.) See the Network Reference for more information about Centralized Voice Messaging.

  • Page 80: Applications

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About the System Applications Page 2-25 Telephone Company Central Office Telephone (CO) Company Incoming Trunks MERLIN LEGEND Communications System Turn Telephony inse er befo remo rting Control Unit ving ules...

  • Page 81: Programming The System

    System Programming. Used to program systemwide or group features. A Lucent Technologies technician can also do system programming. You use one of the following: — An MLX-20L telephone, referred to as the programming console —...

  • Page 82: Auxiliary Components

    You probably have many of these in your system already. If you’re interested in adding any of these components to your system, contact your Lucent Technologies representative. The following is a list of the types of auxiliary system components, including some examples of each: Adjuncts.
  • Page 83 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About the System Auxiliary Components Page 2-28 — Protection Accessories. For example, for grounding and protecting special telephone connections (like a telephone located in a different building) from lightning strikes and power surges.

  • Page 84: Auxiliary System Components

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About the System Auxiliary Components Page 2-29 Telephone Company Central Office Telephone (CO) Company Incoming Trunks MERLIN LEGEND Communications System Turn powe Telephony inse rting r befo remo ving Control Unit...

  • Page 85: Data Communications Capabilities

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About the System Data Communications Capabilities Page 2-30 Data Communications Capabilities One of the important capabilities of the system is to carry both voice and data communications simultaneously over the same lines.
  • Page 86 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About the System Data Communications Capabilities Page 2-31 compatible with them, which may be provided with the videoconferencing application. A modem or other communications device can operate (with its data terminal, of course) from its own extension, with no telephone at the extension.
  • Page 87 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About the System Data Communications Capabilities Page 2-32...

  • Page 88: System Components

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Control Unit Page 3-1 System Components This chapter describes the system’s basic hardware. It includes descriptions of the control unit, MLX telephones, analog multiline telephones, single-line telephones, system operator consoles, adjuncts and adapters for the system and telephones, and power-related accessories.

  • Page 89: Processor Module

    Station Message Detail Recording (labeled SMDR ), one for system programming and maintenance using a PC (labeled ADMIN ), and one for software maintenance by Lucent Technologies technicians only (this one is plugged shut) . The Personal Computer Memory Card International Association (PCMCIA) interface slot on the processor module is where you insert a PCMCIA memory card.
  • Page 90 Their labels indicate contents and function. Described below are three types of PCMCIA memory cards that you may encounter. For more information, see System Programming or contact your Lucent Technologies representative. Feature Upgrade Memory Card. Orange label with black bars; entitled Forced Installation .

  • Page 91: Power Supply Module

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Control Unit Page 3-4 Power Supply Module The power supply module (Figure 3–2) provides power to the carrier, to each telephone, and to most adjuncts. (Some adjuncts, such as fax machines, come with their own power supplies and do not rely on the system.) Each carrier requires its own power supply module, installed in the carrier’s leftmost slot.
  • Page 92 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Control Unit Page 3-5 Each module has a label that contains its name. As noted in Chapter 2, “About the System,” the names of the modules identify their capacities and capabilities. The first digit indicates the number of line/trunk jacks a module supports, while the last two digits describe the number of extension jacks it supports.
  • Page 93 012 and 008 modules have come with ring generators built in. Earlier modules required Lucent Technologies technicians to install ring generators. If your 008 or 012 module has a ring generator, either added or built-in, you should see a label on the front of the module telling you that the ring generator is included.
  • Page 94 Chapter 2, “About the System.” Power-Failure Transfer Telephones When your system was planned, the Lucent Technologies representative(s) made sure that you had a module to support one or more power-failure transfer (PFT) telephones. These telephones, each of which is connected to a special line/trunk jack, allow you to make and receive calls during a commercial power failure.

  • Page 95: System Components

    Page 3-8 NOTES: 1. In releases prior to 4.2, only AT&T services for Lucent Technologies generic 4ESS, Lucent Technologies 5ESS, and other providers’ emulations of these services are supported. Release 4.2 and later systems support services on NORTEL DMS-100 generic BCS 36 serving local exchange carriers, NORTEL DMS-250 generic MCI07 serving the MCI network, and Digital Switch Corporation DEX 600E generic 500-39.30 serving...
  • Page 96 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Control Unit Page 3-9 T1 Service. This service is cost-effective and convenient for many businesses. Prior to Release 4.0, it provided voice operation only. In Release 4.0 and later systems, T1 service provides voice operation or high-speed data operation.
  • Page 97 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Control Unit Page 3-10 Summary Figure 3–3 shows the modules; Table 3–1 lists the number of available jacks for each module and presents a brief description of the equipment you can connect to it.

  • Page 98: Line/Trunk And Extension Modules

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Control Unit Page 3-11 PFT Jack PFT Jack PFT Jack Line/ Line/ Line/Trunk Line/ Trunk Trunk Line/Trunk Tie- Jacks Trunk Jacks Jacks Jacks Trunk Jacks Line/ Line/...

  • Page 99: Line/Trunk And Extension Modules

    2 TTRs Supports: On-premises or off-premises single-line telephones none Capacity: 12 T/R extensions on 2-way voice transmission path with support for telephones with message-waiting lights, 2 TTRs Supports: Single-line telephones; Lucent Technologies Attendant; ® ® MERLIN Mail VMS; Intuity™ CONVERSANT ;...
  • Page 100 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Control Unit Page 3-13 Table 3–1. Continued Module Line/Trunk Description Capacity: 8 BRI facilities, each with 2 B-channels (“virtual” lines) for NI-BRI* voice and data and 1 channel used for signaling. Supports: See “800 NI-BRI Module”...

  • Page 101: Telephones

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Telephones Page 3-14 Table 3–1. Continued Module Line/Trunk Description MERLIN none Capacity: 7 internal, system-defined T/R jacks; 2 TTRs; internal remote LEGEND maintenance device; serial port for PC connection; detachable disk Mail drive for storing messages Supports: MERLIN LEGEND Mail Voice Messaging System;...
  • Page 102 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Telephones Page 3-15 Red Message light Built-in speakerphone Multi-function volume control for speakerphone, handset, and ringer Telephone card tray for easy reference to frequently used features 2-position adjustable desk stand 4-pair modular line cord Optional Multi-Function Module (MFM) to connect tip/ring equipment and...

  • Page 103: Mlx-28D Telephone

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Telephones Page 3-16 MLX-28D The MLX-28D telephone (Figure 3–4) provides the following features: Optional Direct-Line Console (DLC) operation Display (2 lines by 24 characters) 28 line buttons that can be programmed with features 4 fixed display buttons, 4 unlabeled display buttons for screen selection, and 8 fixed-feature buttons...

  • Page 104: Mlx-20L Telephone

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Telephones Page 3-17 MLX-20L The MLX-20L telephone (Figure 3–5) provides the following features: System programming and optional DLC or QCC operation Display (7 lines by 24 characters) 20 line buttons that can be programmed with features 4 fixed buttons, 10 unlabeled display buttons for screen selection, and 8 fixed-feature buttons...

  • Page 105: Mlx-16Dp Telephone

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Telephones Page 3-18 MLX-16DP The MLX-16DP telephone (Figure 3–6) provides the following features: Display (2 lines by 24 characters) 16 line buttons that can be programmed with features 4 fixed display buttons, 4 unlabeled display buttons for screen selection, and 8 fixed-feature buttons Support of PassageWay Direct Connection Solution, version 2.1 or later...

  • Page 106: Mlx-10D Telephone

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Telephones Page 3-19 MLX-10D The MLX-10D telephone (Figure 3–7) provides the following features: Display (2 lines by 24 characters) 10 line buttons that can be programmed with features 4 fixed display buttons, 4 unlabeled display buttons for screen selection, and 8 fixed-feature buttons MLX-10D telephones can be wall-mounted, but wall-mounting makes the display...

  • Page 107: Mlx-10 Telephone

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Telephones Page 3-20 MLX-10 The MLX-10 telephone (Figure 3–8) provides the following features: 10 line buttons that can be programmed with features 8 fixed-feature buttons MLX-10 telephones can be wall-mounted.

  • Page 108: Mlx-5D Telephone

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Telephones Page 3-21 MLX-5D The MLX-5D telephone (Figure 3–9) provides the following features: Display (2 lines by 24 characters) 5 line buttons that can be programmed with features 4 fixed display buttons, 4 unlabeled display buttons for screen selection, and 8 fixed-feature buttons NOTES:...
  • Page 109 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Telephones Page 3-22 MLX-5 The MLX-5 telephone provides the following features: 5 line buttons that can be programmed with features 8 fixed-feature buttons NOTES: 1.

  • Page 110: Direct Station Selector

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Telephones Page 3-23 DSS Buttons Page Buttons Voice Announce Message Button Status Button Figure 3–10. Direct Station Selector Ten fixed-feature buttons with green lights are at the bottom of the DSS. The first three (from left to right) on the top row are Page buttons, which you use to select the range of extension numbers represented by the DSS buttons.
  • Page 111 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Telephones Page 3-24 NOTE: Extensions may have to be renumbered in order to have all extension numbers appear on the DSS. A fourth button (lower leftmost) is the Message Status button, which changes the mode to and from message status operation.

  • Page 112: Single-Line Telephones

    Single-Line Telephones Table 3–3 lists the recommended single-line telephones. Other available single- line telephones are also supported but are not recommended for Release 3.0 or later systems. Contact your Lucent Technologies representative for more information. Table 3–3. Single-Line Telephones Model...
  • Page 113 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Telephones Page 3-26 The system automatically assigns line buttons to each multiline telephone. You can add, remove, or change this assignment through centralized telephone programming, but every multiline telephone automatically has two ICOM (Intercom) or three SA (System Access) buttons assigned.
  • Page 114 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Telephones Page 3-27 ICOM Originate Only. Use this button to make inside calls. You cannot receive inside or outside calls on ICOM Originate Only buttons. This type of button ensures that you always have a button available to make or transfer a call, establish a conference call, answer a call-waiting call, or pick up parked calls.
  • Page 115 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Telephones Page 3-28 SSA buttons are often used by assistants and their supervisors, as well as people who work closely together, such as in a customer service department.
  • Page 116 The way that buttons are programmed in Behind Switch mode has many effects on system feature use and host feature use. For details or advice when planning a modification for this mode of operation, consult your Lucent Technologies representative. Also, see Chapter 4, “Features and Applications,” for additional...

  • Page 117: Operator Consoles

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Operator Consoles Page 3-30 Operator Consoles Operator consoles are telephones that you program for call handling and other system operator duties. With one exception (the MERLIN II System Display Console with built-in DSS), the telephones themselves are no different from the ones already described.
  • Page 118 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Operator Consoles Page 3-31 QCC Buttons The system automatically sets the buttons on the QCC with fixed features, and they are not programmable by the system operator or through centralized telephone programming.

  • Page 119: Gs/Ls-Mlx Module

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Operator Consoles Page 3-32 Alarm. Provides visible indication of a system alarm. When a system alarm occurs, the red light next to the button goes on. The system operator can use the Inspct button to determine the number of alarms.
  • Page 120 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Operator Consoles Page 3-33 You can use the following telephones as DLCs: MLX DLC: — MLX-20L telephone — MLX-28D telephone Analog DLC — MERLIN II System Display Console with built-in DSS (the only telephone model that is uniquely used as an operator console) —...

  • Page 121: Adapters

    ® The PagePac Plus loudspeaker paging systems require no system adapter. Installation and operation of these adapters, as well as planning for them, is handled by Lucent Technologies. Telephone Adapters The adapters described below connect adjuncts to telephones. Multi-Function Module The Multi-Function Module (MFM) enables you to connect tip/ring (T/R) or supplemental alert adjuncts to an MLX telephone.
  • Page 122 Supplemental alerts (bells, chimes, horns, and strobes) The MFM is shipped with a power supply that supports one MFM and one DSS. When you connect two DSSs to a telephone, ask your Lucent Technologies representative about getting a different power supply. With either type of power unit, the total cord length cannot exceed 50 feet (15 m) from the telephone.

  • Page 123: Adjuncts

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Adjuncts Page 3-36 — For voice and data, which enables you to make and receive calls on the telephone when the modem attached to the GPA is busy. You cannot make or receive a data call while on a voice call.
  • Page 124 If a loop-start line jack is used for paging, you cannot use it for outside calls unless you install a PagePac Port Saver. PagePac Plus Loudspeaker Paging System from Lucent Technologies does not require an adapter. The PagePac controller comes equipped with eight built-in zones, expandable to as many as 48 zones with 16-zone zone expansion modules.

  • Page 125: Dial Dictation

    GPA. Door Phone The Lucent Technologies Door Phone enables you to speak directly over the telephone with people outside your locked business door. When a visitor presses the button on the Door Phone Speaker, it rings a predesignated extension or activates an alert device.
  • Page 126 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Adjuncts Page 3-39 Telephone Adjuncts The telephone adjuncts described in this section connect to a telephone either directly or through an adapter. Modems A modem can connect at an extension or directly to a 012 or 016 (T/R) (Release 4.0 and later) module on the control unit.
  • Page 127 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Adjuncts Page 3-40 One-Touch Operation (MLX and Analog Multiline Telephones) One-touch operation allows you to simply touch a button to answer a call and touch another button to hang up.
  • Page 128 Data/Video Reference. 2. If you are using data or video communications devices with the system, contact your Lucent Technologies representative to find out whether there is an applications note that describes the installation and use of your particular equipment.
  • Page 129 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Adjuncts Page 3-42 In Release 4.0 and later systems, you can program (see System Programming for more information) an MLX extension jack for 2B data. This allows some communications equipment, such as desktop videoconferencing systems and the Ascend Pipeline 25Px or Ascend Pipeline 75, to use both B-channels of an MLX extension jack to make and/or receive 2B calls.
  • Page 130 (ISP), as well as client software for browsing, e-mail, and other applications. NOTE: For more information about installing and using the Pipeline 25Px from Ascend Communications, Inc., contact your Lucent Technologies representative and request the MERLIN LEGEND Communications System Application Note, The Internet Connection .

  • Page 131: Adjunct Summary

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Adjuncts Page 3-44 Summary Table 3–5 is a summary of the adjuncts. Table 3–5. Adjunct Summary Equipment Description Alerts (AC): Can be connected to: Any audible or visual alert that 008 OPT, 016 (T/R) (Release 4.0 and later), or operates on 20–30 Hz ringing signals;...
  • Page 132 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Adjuncts Page 3-45 Table 3–5. Continued Equipment Description Dial Dictation: Can be connected to: A device that requires contact closure LS or GS/LS trunk jack can be used on LS/GS line jack only 008 OPT, 016 (T/R) (Release 4.0 and later), or with adapter.

  • Page 133: Power-Related Hardware

    American Society of Composers, Artists, and Producers (ASCAP) or Broadcast Music Incorporated (BMI). Or you can purchase a Magic on Hold system, which does not require you to obtain such a license, from Lucent Technologies. Power-Related Hardware Your Lucent Technologies representative can plan for added power-related hardware to provide your system with additional power and protection from power surges, although most systems do not need extra surge protection.
  • Page 134 (for example, a fax machine, an MFM, or an answering machine). If, after a system is changed, additional power is required for the control unit, your Lucent Technologies representative sees that an auxiliary power unit is installed.
  • Page 135 If the telephone company line protector is properly grounded and bonded to the AC power ground, most lightning damage is prevented. When your system is installed, your Lucent Technologies representative sees that you have the necessary protection. If electrical conditions change, contact your representative and ask for advice.
  • Page 136 An external bell or light can be attached to a console to supplement the button. If this is not enough notice of a system problem, a Lucent Technologies technician can use a loop-start line jack and an adapter to attach a bell or strobe light to the system.

  • Page 137: System Components

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Components Power-Related Hardware Page 3-50...

  • Page 138: Features And Applications

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Page 4-1 Features and Applications This chapter offers descriptions of system features and applications that are available to enhance the use of your system. System features make it possible to customize the system to overall business needs, to the requirements of groups within your organization, and to the day-to-day job functions of individuals.

  • Page 139: Features

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-2 Features While there is some overlap, features can be divided roughly into five categories: User Features. Used at extensions by individuals, including Direct-Line Console (DLC) operators or calling supervisors, to make work easier.
  • Page 140 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-3 The third column, labeled PROG , classifies the feature according to whether it is programmable by regular users (extension programming, abbreviated EXT ), only by the system manager using centralized telephone programming (abbreviated CNT ), or only by the system manager using system programming (abbreviated SYS ).
  • Page 141 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-4 — Maintenance — Numbering lines and extensions — Operators — Reports — Security Special Operator and Supervisor Features Basic Calling and Answering This Feature Finder (Table 4–1) covers features that users and Direct-Line...

  • Page 142: Feature Finder: Basic Calling And Answering (Non-Networked Systems)

    Table 4–1. Feature Finder: Basic Calling and Answering (Non-Networked Systems) Basic Calling and Answering Type PROG Considerations Feature Name Answering calls See the phone number of an outside caller General MLX display only; Caller ID before answering. requires 800 GS/LS-ID Primary Rate Interface (PRI) module and caller and T1...
  • Page 143 Table 4–1. Continued Basic Calling and Answering Type PROG Considerations Feature Name Answering calls (continued) Take calls for another person when all his or User Coverage her SA or ICOM buttons are in use. Forward and Follow Me (Release 4.1 and later only) Answer calls as part of a group that responds Group Group Calling...
  • Page 144 Table 4–1. Continued Basic Calling and Answering Type PROG Considerations Feature Name Conferencing and joining calls Conference inside and outside parties where General In Release 4.0 and later, Conference the inside parties do not share a line. system manager can disable on single-line phones.
  • Page 145 Table 4–1. Continued Basic Calling and Answering Type PROG Considerations Feature Name Dialing and calling (continued) Set up account codes so that calls can be billed General Account Code Entry/Forced or tracked to a specific client or project. Account Code Entry For billing to a project or client, use an account User Account Code Entry/Forced...
  • Page 146 Table 4–1. Continued Basic Calling and Answering Type PROG Considerations Feature Name Dialing and calling (continued) Call a busy extension and reach it when it is User Callback available. Camp-On When lines are busy, wait for an available line User All but QCC Callback and then have your call put through.
  • Page 147 Table 4–1. Continued Basic Calling and Answering Type PROG Considerations Feature Name Paging Page over your company’s loudspeaker User Paging (Loudspeaker) system. Page a group of co-workers who have Group Only MLX (except Paging (Speakerphone) speakerphones. QCC) and BIS phones Paging (Group) Page all the people at your company who have User...
  • Page 148 Table 4–1. Continued Basic Calling and Answering Type PROG Considerations Feature Name Transferring calls Transfer a call to an inside or outside number. General Different on QCC. In Transfer Release 4.0 and later, system manager can disable Transfer on single-line phones. Transfer a call with one touch.
  • Page 149 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-12 Covering Calls and Having Calls Covered The Feature Finder in Table 4–2 covers features that users and Direct-Line Console (DLC) operators may need when they are either covering calls for others or having their calls handled by others.

  • Page 150: Feature Finder: Covering Calls And Having Calls Covered (Non-Networked Systems)

    Table 4–2. Feature Finder: Covering Calls and Having Calls Covered (Non-Networked Systems) Covering Calls and Having Calls Covered Type PROG Considerations Feature Name Covering others’ calls In a calling group, cover calls for another Group Not for QCC Group Calling group.
  • Page 151 Table 4–2. Continued Covering Calls and Having Calls Covered Type PROG Considerations Feature Name Controlling coverage by others (continued) Have all your calls covered by a co-worker. Coverage (Primary Coverage) Have your calls ring immediately at your User CNT used for single- Coverage extension or only after a delay.
  • Page 152 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-15 Calling Privileges and Restrictions Calling privileges and restrictions are planned and programmed centrally for the extensions in your company, as well as for remote access users. When you add a new extension or make other changes in your system, you may need to add or change calling restrictions.

  • Page 153: Feature Finder: Calling Privileges And Restrictions (Non-Networked Systems)

    Table 4–3. Feature Finder: Calling Privileges and Restrictions (Non-Networked Systems) Calling Privileges and Restrictions Type PROG Considerations Feature Name Preventing people from making calls Prevent calls from coming to your extension. User Not for operators Do Not Disturb Prevent an extension from making outside Sys Mgr Calling Restrictions (Toll or calls.
  • Page 154 Table 4–3. Continued Calling Privileges and Restrictions Type PROG Considerations Feature Name Allowing calls Allow people to use their own calling privileges General Authorization Codes at others’ extensions. When calling restrictions are applied, allow Sys Mgr ARS for Hybrid/PBX Allowed/Disallowed Lists calls to certain numbers or area codes.
  • Page 155 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-18 Customizing Phones The Feature Finder in Table 4–4 describes features that people in your company can use to make their telephones work better for them. A person with an MLX telephone can choose from eight types of rings to distinguish his or her own phone’s ringing from those around them.

  • Page 156: Feature Finder: Customizing Phones (Non-Networked Systems)

    Table 4–4. Feature Finder: Customizing Phones (Non-Networked Systems) Customizing Phones Type PROG Considerations Feature Name Give your phone its own distinctive ring. User Ringing Options (Personalized Ringing) Change the way your phone rings when you User Ringing Options (Abbreviated are already on a call. Ring) Delay or remove the ring from an outside, SA, User...
  • Page 157 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-20 Messaging The system includes a number of messaging features (see Table 4–5) that allow people at your company to let others know when they have called and even leave special messages for co-workers at display telephones.

  • Page 158: Feature Finder: Messaging (Non-Networked Systems)

    Table 4–5. Feature Finder: Messaging (Non-Networked Systems) Messaging Type PROG Considerations Feature Name Leaving messages Call and let a co-worker with a display phone User Not for QCC Messaging (Leave Message) know that you have called. Let a co-worker with a display phone know you User Signal/Notify not for Messaging (Leave Message)
  • Page 159 Table 4–5. Continued Messaging Type PROG Considerations Feature Name Setting up messaging Change the posted messages that users can General Labeling choose from. Change the extension information that appears General Labeling on display telephones that have messages. Set up a voice messaging system to take calls. General Group Calling Set up extensions to receive messages from a Group...

  • Page 160: Feature Finder: Timekeeping

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-23 Timekeeping People at your company can set alarms or reminder calls to let them know when it is time for some event (see Table 4–6).

  • Page 161: Feature Finder: System Manager's Functions And Features (Non-Networked Systems)

    Table 4–7. Feature Finder: System Manager’s Functions and Features (Non-Networked Systems) System Manager’s Functions and Features Type PROG Considerations Feature Name Group activities Set up a group that shares an extension Group Group Calling number for receiving calls. Set up a group that shares an extension Group Group Calling number to cover calls for others.
  • Page 162 Table 4–7. Continued System Manager’s Functions and Features Type PROG Considerations Feature Name Group activities (continued) Set up Night Service to deactivate Coverage Group Release 4.1 and later Night Service VMS Off buttons automatically at members’ only: multiline phones Coverage (Coverage VMS Off) extensions during Night Service hours, then only;...
  • Page 163 Table 4–7. Continued System Manager’s Functions and Features Type PROG Considerations Feature Name Lines, line buttons, fixed-feature buttons (continued) Specify the line selected when a user lifts the User Automatic Line Selection and handset or presses the Speaker button. Ringing/Idle Line Preference Take an outside line out of service.
  • Page 164 Table 4–7. Continued System Manager’s Functions and Features Type PROG Considerations Feature Name Maintenance See System Back up and restore system programming. Sys Mgr Programming. Control what a caller hears while waiting (for General Music on Hold example, during transfer or while on hold). Set up special phones for calls during a General Power Failure Transfer (PFT)
  • Page 165 Table 4–7. Continued System Manager’s Functions and Features Type PROG Considerations Feature Name Numbering lines and extensions (See also SYS items in Table 4–1, page 4–5) Change the overall system numbering plan; for General System Renumbering example, change to 2-, 3-, or a variable number of digits for extension numbers.
  • Page 166 Table 4–7. Continued System Manager’s Functions and Features Type PROG Considerations Feature Name Reports Get a report on incoming and outgoing calls, Sys Mgr Station Message Detail Recording including account codes and/or authorization codes if programmed. Get a report about system programming. Sys Mgr Station Message Detail Recording Security...
  • Page 167 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-30 Special Operator and Supervisor Features The Feature Finder in Table 4–8 lists features that are available only to operators. Many of the features listed in other categories are also used by operators, but are not exclusively designed for them.

  • Page 168: Feature Finder: Special Operator And Supervisor Features (Non-Networked Systems)

    Table 4–8. Feature Finder: Special Operator and Supervisor Features (Non-Networked Systems) Special Operator and Supervisor Features Type PROG Considerations Feature Name Set others’ phones to ring at a certain time as a Operator DLC operators only Reminder Service reminder. Turn an extension’s Message light on or off to Operator Messaging (Send/Remove AUTO...
  • Page 169 Table 4–8. Continued Special Operator and Supervisor Features Type PROG Considerations Feature Name Call an inside or outside number with one Operator AUTO MLX phones or System Direct Station Selector touch. Display Consoles only Find out about the Alarm button that signals a Operator Alarm AUTO...
  • Page 170 Table 4–8. Continued Special Operator and Supervisor Features Type PROG Considerations Feature Name Log a calling group member in or out. Operator DLC operators only Group Calling Extension Status Log a delay announcement device for a group Operator DLC operators only Group Calling Group in or out.

  • Page 171: Covering Calls

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-34 Feature Descriptions This section provides more detail about certain groups of related features, so that you can gain additional insight when it is necessary to match features to changing business needs.
  • Page 172 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-35 Sharing Lines The simplest way to cover someone else’s calls is to share a line with him or her. This method is most appropriate in Hybrid/PBX and Behind Switch systems. Listed below are the types of lines that can be shared: Prime Lines (Behind Switch Only).
  • Page 173 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-36 to the forwarded-to extension. If a call is not answered at the forwarding extension (or if, in Release 4.1 and later systems, the sender’s SA or ICOM lines are busy), it then rings at the extension to which forwarding has been programmed.
  • Page 174 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-37 If the Pause is required, remote call forwarding cannot be activated at a single-line telephone or by a remote access user. The user can employ an authorization code to activate the feature from a multiline extension in the local system.
  • Page 175 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-38 A voice mail system An operator Generally, it is best for callers to receive individual attention. If a sender has Individual Coverage, the receiver can answer with the sender’s name.

  • Page 176: Selective Coverage Features

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-39 Coverage senders can use programmed buttons to toggle the following off and on: voice mail coverage, coverage of inside calls, or all Individual Coverage. Beginning in Release 4.1 the system manager can coordinate voice mail coverage and Night Service.
  • Page 177 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-40 Depending on the type of call and how the sender’s phone is set up, some calls are not eligible for coverage. Furthermore, there are interactions among the various forms of coverage.

  • Page 178: Features For Covering Calls (Non-Networked Systems)

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-41 Alternatively, if fewer than 30 extensions require coverage to the operator, phantom calling groups can be used to provide a second extension number for each user’s voice mail.
  • Page 179 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-42 Table 4–10. Continued Feature Covered by Description Example Forward A person forwards his or her A manager is in a meeting individual calls to an inside extension, and wants to receive calls in...
  • Page 180 Calling Restrictions If you and your Lucent Technologies representative planned for calling restrictions as part of the initial setup of the system, the settings required for these calling restrictions are already in place. However, you may wish to change these settings or set restrictions and privileges for new users or new lines/trunks.
  • Page 181 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-44 Pool Dial-Out Code Restriction (Hybrid/PBX mode only). Restrict specific pools. This can be used to reserve certain pools for specific purposes, for example, for data communications.
  • Page 182 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-45 SECURITYlALERT: For more information see the section, “Security” on page 4–51. Also consult “Security of Your System: Preventing Toll Fraud,” in Appendix A, “Customer Support Information.”...
  • Page 183 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-46 Since there is some interaction among these features and with other system features, refer to the Feature Reference for more detailed information . Outward and Toll Restrictions Apply to: Lines/trunks, especially those used for remote access or for outcalling by a voice messaging system (see...
  • Page 184 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-47 code, a separate list entry is required. For more information about star codes in Allowed/Disallowed Lists, see Chapter 6, “Managing the System.” Beginning with Release 3.1, a default Disallowed List (number 7) is provided with the system.

  • Page 185: Facility Restriction Levels

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-48 Pool Dial-Out Code Restriction Apply to: Extensions and remote access barrier codes, in Hybrid/PBX mode only Use with: Any other restrictions This restriction prevents an extension from dialing specific pool dial-out codes.
  • Page 186 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-49 Table 4–11. Facility Restriction Levels Extension FRL Route FRL Allowed 0 only 1 and up 0 and 1 2 and up 0–2 3 and up 0–3...
  • Page 187 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-50 FRL 4 for international calling Each extension should be assigned the appropriate FRL to match its calling requirement. All voice mail port extensions and barrier codes not used for outcalling should be assigned to FRL 0 (the default setting in Release 3.1 and later).
  • Page 188 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-51 SECURITYlALERT: Authorization codes are not designed to function as a security measure against toll fraud. For information on system security, see the next section, “Security,”...
  • Page 189 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-52 Station Message Detail Recording (SMDR). This system management feature keeps track of incoming and outgoing calls and prints out reports on a printer attached to your control unit.
  • Page 190 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-53 Speed dial codes are helpful to people who have nondisplay telephones, single-line telephones, and telephones with few line buttons. They are also useful for entering account codes at MLX display telephones, where the user can choose the Account Code feature from the display, or at telephones with a programmed button for the Account Code feature.
  • Page 191 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-54 In Release 6.0 and later systems, you can limit the number of calls in the main calling group queue. This applies to or calls arriving on PRI dial-plan routed facilities, dial-in tie trunks, or DID trunks or calls transferred from a voice/mail auto attendant application, and Group Calling calls.
  • Page 192 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-55 NOTES: 1. When you change a delay announcement, you may need to adjust the delay announcement interval to ensure that callers do not wait to long for the announcement and that Music On Hold or special ringback does not interrupt the announcement.
  • Page 193 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-56 operator position but not included in a Night Service group, Night Service does not affect it. The following types of lines can be assigned to a Night Service group: Analog ground-start and loop-start lines/trunks as well as digital T1 voice operation lines that emulate these types ISDN digital PRI lines that are routed by line appearance...
  • Page 194 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Features Page 4-57 Some data communications setups (called data workstations ) include a modem connected to an MLX telephone that is equipped with a Multi-Function Module (MFM).
  • Page 195 You can and should see that a barrier code is programmed for each remote access user, who enters that code as a password for access to the system. Your Lucent Technologies representative can help you plan these barrier codes as needed and help you designate an outside trunk for use by people calling in for remote access to the system.
  • Page 196 Special Numbers Tables. When you add a line/trunk to your system, this routing may need changes. Consult the Feature Reference, System Programming , and your Lucent Technologies representative for help. When you add or change extensions in your system, you may also need to change Facility Restriction Levels (FRLs), the calling restriction feature of ARS.

  • Page 197: Applications

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Applications Page 4-60 Features that help you in your work are listed below: Reports. Review the Station Message Detailing Recording (SMDR) feature for information about the reports you can get from the system. Use a Call Accounting System application to further manipulate the data for specific information.
  • Page 198 Page 4-61 The documentation for specific products and services provides the most detail. No system guide presents full information about the operation and installation of specific applications. Consult your Lucent Technologies representative after you review the system guides. NOTE: There are important differences in how applications function in the system’s different modes of operation (Key, Hybrid/PBX, or Behind Switch).

  • Page 199: Application Descriptions And Modes Of Operation

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Applications Page 4-62 Table 4–12. Application Descriptions and Modes of Operation Category and Name Key H/PBX BS Description Applications Link CTI (Computer Release 5.0 and later systems only. Provides an Telephony Integration) interface between the system and a LAN running Link...
  • Page 200 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Applications Page 4-63 Table 4–12. Continued Category and Name Key H/PBX BS Description Standalone Call Answering and Voice Mail Packages MERLIN LEGEND Mail Includes multiple automated attendants for Voice Messaging answering calls, as well as voice mail messaging...

  • Page 201: Voice Messaging Systems

    Each of the VMS applications connects to a special tip/ring (T/R) jack, called a voice messaging interface (VMI) . If you plan to add voice messaging to your system, ask your Lucent Technologies representative to help you plan for VMI ports for your system. (You may already have enough on existing modules.)
  • Page 202 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Applications Page 4-65 NOTE: In Release 3.1 and later systems, all VMI ports are by default restricted from outcalling in Hybrid/PBX systems, using an extension FRL of 0.
  • Page 203 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Applications Page 4-66 Table 4–13. Voice Messaging Systems MERLIN Service or LEGEND Messaging Intuity Intuity Fax Application Description Mail 2000 AUDIX Messaging † Answers calls with recorded greeting and Automated menu of choices;...
  • Page 204 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Applications Page 4-67 Table 4–13. Continued MERLIN Service or LEGEND Messaging Intuity Intuity Fax Application Description Mail 2000 AUDIX Messaging Fax Call Allows storing of faxes when extensions Coverage are busy or unanswered.
  • Page 205 Page 4-68 Under applicable tariffs, you will be responsible for payment of toll charges. Lucent Technologies cannot be responsible for such charges and will not make any allowance or give any credit resulting from unauthorized access. To reduce the risk of unauthorized access through your Voice Messaging...
  • Page 206 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Applications Page 4-69 Calling restrictions (for example, Disallowed Lists, Toll Restriction, Facility Restriction Levels) should be programmed, as appropriate, to minimize toll fraud abuse, especially if a single-line telephone is connected to an integrated VMI port.
  • Page 207 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Features and Applications Applications Page 4-70...

  • Page 208: Putting The System To Work

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Putting the System to Work Page 5-1 Putting the System to Work This chapter provides two sample business scenarios to help you understand your existing system and other configurations you may want to consider in the future.

  • Page 209: Scenario 1: A Small Office

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Putting the System to Work Scenario 1: A Small Office Page 5-2 2. Release 6.0 and later systems (Hybrid/PBX mode only) support private connections between MERLIN LEGEND Communications Systems and DEFINITY Enterprise Communications Server (ECS) or DEFINITY ProLogix Solutions systems by using private networks or the public switched telephone network.

  • Page 210: Medical Office Needs

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Putting the System to Work Scenario 1: A Small Office Page 5-3 Table 5–1. Medical Office Needs Staff Member Needs Physician Personal line in her office; if she is not available, the appointments/payments clerk should take these calls.

  • Page 211: Medical Office Floor Plan

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Putting the System to Work Scenario 1: A Small Office Page 5-4 FUTURE EXPANSION – EMERGENCY ROOM EXAM EXAM ROOM ROOM SUPPLIES DOCTOR’S SUITE PHYSICAL EXAM DOCTOR’S THERAPY ROOM...
  • Page 212 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Putting the System to Work Scenario 1: A Small Office Page 5-5 System Description The system is set up for Key mode operation and uses the following equipment and features to answer the needs of the staff: Incoming Lines.
  • Page 213 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Putting the System to Work Scenario 1: A Small Office Page 5-6 — For physician: Coverage after three rings by appointments/payments clerk; this feature is intended to handle personal line calls. (On all other lines, the operator speaks to the caller and then transfers the call to the doctor only at certain times of the day;...

  • Page 214: Scenario 2: A Professional Office

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-7 Scenario 2: A Professional Office This scenario describes a law firm. The communications needs of the company fall into these categories: Executive Staff.

  • Page 215: Law Firm Floor Plan

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-8 Conference Meeting Bookkeeping Staff Records/Filing Room Room and Accounting Lounge Managing Junior Junior Associate Partner Partner Partner...

  • Page 216: Executive Staff Needs

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-9 Staff Needs This section describes the needs of the office staff, including the executive staff, secretarial staff, and the administrative/support staff, as well as other miscellaneous needs.

  • Page 217: Secretarial Staff Needs

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-10 Secretarial Staff Table 5–3 describes the needs of the secretarial staff. Table 5–3. Secretarial Staff Needs Staff Member Needs Partners’...

  • Page 218: Administrative/Support Staff Needs

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-11 Administrative/Support Staff Table 5–4 describes the needs of the administrative/support staff. Table 5–4. Administrative/Support Staff Needs Staff Member Needs Paralegals...

  • Page 219: Other Needs

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-12 Other Needs Table 5–5 describes some of the miscellaneous needs of the office. Table 5–5. Other Needs Extension Needs...
  • Page 220 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-13 NOTE: The 016 (T/R) basic telephone module (Release 4.0 and later only) supports a maximum bit rate of 14.4 kbps. Therefore, the office’s analog equipment (such as fax machines and modems) is restricted to speeds no higher than this.
  • Page 221 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-14 Paging. Loudspeaker paging for certain work areas. Secretaries use programmed speakerphone paging buttons to inform their bosses about calls waiting for them.
  • Page 222 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-15 The following adjuncts are included in the system: Group IV and analog (slower speed) fax machines Terminal adapters for high-speed 64-kbps data communications by fax or Ascend Communications, Inc.

  • Page 223: Law Firm Equipment

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-16 Conference Meeting Bookkeeping Staff Records/Filing Room Room and Accounting (4) Lounge Managing Junior Junior Associate Partner Partner...

  • Page 224: Law Firm Call Coverage And Call-Handling

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-17 Call Coverage and Call-Handling Table 5–6 describes the staff members’ call coverage and call-handling needs and the system features used to handle those needs.
  • Page 225 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-18 Table 5–6. Continued Staff Member Needs Feature/Application Paralegals If a paralegal is not available, Delayed Call Forwarding (Release another paralegal takes the call.
  • Page 226 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-19 Table 5–6. Continued Staff Member Needs Feature/Application Bookkeeping If a bookkeeper is not available, Pickup (Group).
  • Page 227 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-20 Conference Meeting Bookkeeping Staff Records/Filing Room Room and Accounting Lounge Managing Junior Junior Associate Partner Partner Partner...

  • Page 228: Law Firm Calling Restrictions

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Putting the System to Work Scenario 2: A Professional Office Page 5-21 Calling Restrictions The following system features and applications handle calling restrictions requirements (see Table 5–7): Automatic Route Selection (ARS) with appropriate Facility Restriction Levels (FRLs) for each extension, and time-of-day routing (day or night)

  • Page 229: Optimizing Your System

    They are highlighted here because they can significantly enhance your system. For more information about any of these products and features, see the Feature Reference or contact your Lucent Technologies representative for additional guides or applications notes. NOTE: The Data/Video Reference includes additional information about videoconferencing, Internet access, and other data communications support.
  • Page 230 MLX jack and the system’s 2B Data feature. Older group systems that support a V.35 interface may also have built-in data communications devices; if not, they require two Lucent Technologies-certified ISDN terminal adapters, or an inverse multiplexor and two MLX ports. V.35 systems use two adjunct extension numbers.

  • Page 231: Cti Link Overview

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Putting the System to Work Optimizing Your System Page 5-24 The CTI link allows calls on SA buttons to be monitored and controlled from client workstation applications connected on a LAN to the server. The link can support LAN workstations with analog multiline or MLX telephones, not single-line telephones or analog membrane telephones.
  • Page 232 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Putting the System to Work Optimizing Your System Page 5-25 The link supports applications for customer service and helplines, telemarketing, sophisticated call-handling, and other purposes where automated access to computer system-based information is useful.
  • Page 233 PC and the system through an MLX-28D, MLX-20L, MLX-16DP, or MLX-10DP telephone. The applications include: Lucent Technologies Call. A cardfile that enables you to maintain information such as names, addresses, and telephone numbers. You specify the information you want to store. You can place a call directly from the PC and keep a log of all calls that are made.
  • Page 234 Auto dialing capabilities using the common modem command set are also provided. Lucent Technologies Buzz. An application that enables you to manage incoming calls on loop-start telephone lines connected to 800 LS-ID modules, and view the Caller ID calling party number (when available) so you can quickly access customer records on your PC.

  • Page 235: Putting The System To Work

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Putting the System to Work Optimizing Your System Page 5-28...

  • Page 236: Managing The System

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Page 6-1 Managing the System This chapter helps you complete the most common system management tasks. It includes some background on the types of programming and how to access them, and then provides task descriptions and procedures.

  • Page 237: Using The Task Descriptions

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Using the Task Descriptions Page 6-2 Using the Task Descriptions Each task description contains the following information: A brief description of the task Guidelines for planning the change A task checklist that includes references to other system reference guides for additional information, if needed...

  • Page 238: Using The Programming Procedures

    For more information, refer to the following guides: For information about the planning forms, see System Planning. If you don’t have this guide, contact your Lucent Technologies representative. For information about the features, including important feature interactions, see the Feature Reference.
  • Page 239 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Using the Programming Procedures Page 6-4 The format contains three columns, each with a header: Console/Display Instructions. In most cases, the screen shown in this column contains the results of the previous step.

  • Page 240: Introduction To System Programming

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Introduction to System Programming Page 6-5 Table 6–1. Typefaces Used in Summary Programming Procedures Sample of Typeface Meaning More Select this option by pressing this imprinted button on the console. Select this menu option using an unlabeled display button.

  • Page 241: Information Screen

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Introduction to System Programming Page 6-6 This chapter describes system programming and centralized telephone programming (both on the system programming console and on a PC with SPM). For information about extension programming, see the appropriate user and operator guides.

  • Page 242: Menu Selection Screen

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Introduction to System Programming Page 6-7 Screen title and More indicator ( ) Prompt Options Figure 6–2. Menu Selection Screen Data Entry Screens A data entry screen prompts you to enter specific data or to make specific choices.

  • Page 243: System Programming Menu Screens

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Introduction to System Programming Page 6-8 System Programming Menu Figure 6–4 shows the two screens that make up the System Programming menu. This is the main menu of system features and options. You reach the System Programming menu by selecting from the system’s main menu.

  • Page 244: Screen Keys

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Introduction to System Programming Page 6-9 Table 6–2. System Programming Menu Options Option Description Set system operating conditions. Select the system numbering plan and/or reassign extension numbers with 1- to 4-digit numbers.

  • Page 245: Screen Keys And Pc Keys

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Introduction to System Programming Page 6-10 For quick reference, Table 6–3 shows the PC keys that correspond to the screen key selections on most screens. These PC keys do not appear on the console display screen.

  • Page 246: Station Busy Screen

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Introduction to System Programming Page 6-11 Idle States You can begin some programming procedures only when all or part of the system is not in use; this is called an idle state . The idle state must remain in effect until you finish programming.

  • Page 247: Idle States

    Identify loudspeaker paging extension Idle instant of programming. jack. Assign trunks to pools. Assign incoming or outgoing DID or tie trunk type (Lucent Technologies only). Specify tie trunk direction (Lucent Technologies only). Specify tie trunk E&M signal (Lucent Technologies only). 100D Only the 100D module is idle.

  • Page 248: Programming From The Console

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Programming from the Console Page 6-13 Forced Idle Reminder Tones The forced idle reminder tone is a high-low “doorphone” tone that sounds under the following circumstances: At the extension, to remind the user that the system or the extension is in the forced idle state...

  • Page 249: Mlx-20L Telephone With Direct Station Selector (Dss)

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Programming from the Console Page 6-14 Display Buttons DSS Light Direct Station Selector Handset Display Screen (DSS) More Home Menu Inspct Button Labeling MLX-20L Cards (2) Line Buttons (20)
  • Page 250 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Programming from the Console Page 6-15 There are two types of console buttons: Fixed Display Buttons. The top two buttons in each column have the same labels and functions regardless of the screen display: —...

  • Page 251: Console Overlay

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Programming from the Console Page 6-16 5 / 25 10 / 30 1O 30 50 70 20 40 60 80 5 25 45 65 15 35 55 75 14 / 34 4 / 24...
  • Page 252 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Programming from the Console Page 6-17 Access to System Programming Follow the steps below to begin system programming from the system programming console. To use this procedure, note the following: The summary instructions are numbered.

  • Page 253: Programming From A Pc With Spm

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Programming from a PC with SPM Page 6-18 Make a selection. Press the button or function key next to your selection. Exiting System Programming Use the information in Table 6–5 to return to the System Programming menu, the...
  • Page 254 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Programming from a PC with SPM Page 6-19 For more information about setting up and using SPM for programming on a PC with DOS, see Chapter 2 of System Programming . For information about accessing SPM from IS II/III, refer to the appropriate book: Integrated Solution System Manager’s Guide Integrated Solution Installation and Maintenance Guide...
  • Page 255 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Programming from a PC with SPM Page 6-20 With a Direct Local Connection To begin using SPM when your PC is connected directly to the control unit, follow the steps below.
  • Page 256 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Programming from a PC with SPM Page 6-21 To reach the System Programming menu, select by pressing Perform the procedures contained in the task descriptions later in this chapter. With a Local or Remote Modem Connection The method you use to access SPM by modem depends on whether you are programming onsite (locally) or from a remote location.
  • Page 257 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Programming from a PC with SPM Page 6-22 If the PC is in a remote location and your system has not activated the Remote Access feature, do the following: Use the main telephone number to place a voice call to the system.

  • Page 258: Centralized Telephone Programming

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Centralized Telephone Programming Page 6-23 Console/Display Instructions Additional Information To reach the System Programming menu, select System Programming from the Main Menu by pressing NOTE: The function keys shown on either side of the display are included here for quick reference.
  • Page 259 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Centralized Telephone Programming Page 6-24 NOTE: Some programming can be performed only when the entire system or some part of it (such as a trunk or an extension) is idle. See the section “Idle States”...
  • Page 260 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Centralized Telephone Programming Page 6-25 Go to one of the following topics: “Guidelines for Programming Extensions” on page 6–25; “Copying Feature and SA/ICOM Buttons” on page 6–28;...
  • Page 261 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Centralized Telephone Programming Page 6-26 You can use the Extension Information ( ) report option on the Print menu (accessed from the System Programming menu) to print all of the programmed features for a specific extension.
  • Page 262 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Centralized Telephone Programming Page 6-27 Console/Display Instructions Additional Information Specify the extension you want to program. Dial or type: Extension number: [ nnnn ] Slot and port number: *[ sspp ] Logical ID number: #[ nnn ] Save your entry.
  • Page 263 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Centralized Telephone Programming Page 6-28 Console/Display Instructions Additional Information Program the feature(s). = current programming of button selected in Step (Line , voice, feature, or blank) Dial or type the programming code: ] or select...

  • Page 264: Features That Can Be Copied: All Telephones

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Centralized Telephone Programming Page 6-29 Table 6–6. Features That Can Be Copied: All Telephones Analog and Analog Telephones Telephones Feature Telephones Only Only Account Code Entry Authorization Code Auto Answer All...

  • Page 265: Features That Can Be Copied: Direct-Line Consoles Only

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Centralized Telephone Programming Page 6-30 Table 6–6. Features That Can Be Copied: All Telephones — Continued Analog and Analog Telephones Telephones Feature Telephones Only Only Recall...
  • Page 266 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Centralized Telephone Programming Page 6-31 At the Centralized Programming menu, follow the procedure below to copy feature buttons from one extension to another. For information about accessing the Centralized Programming menu, see “Starting Centralized Telephone Programming”...
  • Page 267 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Centralized Telephone Programming Page 6-32 Console/Display Instructions Additional Information Either continue to copy line assignments and programmed features from the copy extension shown to another extension, or go to Step 7. Select ) to continue copying line assignments from the extension...

  • Page 268: Using Reports

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Using Reports Page 6-33 Console Procedures To copy to a single extension: Dial copy from ext. Dial copy to ext. no. To copy to a block of extensions: Dial copy from ext.
  • Page 269 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Using Reports Page 6-34 System Dial Plan — Pools — Telephone Paging Zones — Direct Group Calling — Lines/Trunks — Stations (Extensions) Label Information —...
  • Page 270 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Using Reports Page 6-35 Tables Extension Directory System Directory Group Page Extension Information Group Coverage Group Calling Night Service Call Pickup Groups Error Logs Authorization Codes Printing SMDR Reports SMDR reports consist of SMDR call records that print sequentially on a serial...
  • Page 271 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Using Reports Page 6-36 NOTES: 1. If you select the option, the reports take several minutes to print. You may want to schedule use of the printer during off-peak hours. 2.

  • Page 272: Setting System Date And/Or Time

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Setting System Date and/or Time Page 6-37 NOTE: The Extension Information report incorrectly lists MLX-16DP telephones as MLX-28D telephones. In releases prior to 5.0, MLX-5D and MLX-5 telephones are listed as MLX-10D and MLX-10 telephones, respectively.

  • Page 273: Backing Up The System

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Backing Up the System Page 6-38 Programming Instructions Console Procedure Drop Dial current date or time PC Procedure Type current date or time Backing Up the System Use this procedure to make a copy of your customized system data.

  • Page 274: Adding An Extension

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Adding an Extension Page 6-39 Open the System Programming menu from the console or a PC with SPM. Program the change(s), following the instructions for “Backup” in the “Memory Card”...
  • Page 275 NOTE: If there are no spare jacks, you must add a module to the control unit before you can add an extension. Contact your Lucent Technologies representative. Make decisions about which features and buttons to assign to this extension as described in the planning guidelines above.

  • Page 276: Moving An Extension

    Planning Guidelines There are three ways to move an extension: Call Lucent Technologies at 1 800 247-7000. They can arrange for a Lucent Technologies technician to do it for you at your site. If you have remote maintenance and administration as part of your maintenance contract, call the Lucent Technologies Helpline at 1 800 628-2888.
  • Page 277 Follow the procedure in this section. If the extension is not wired or is wired but not connected to the system, or if you are not sure, you must call Lucent Technologies at 1 800 247-7000 to arrange for this to be checked or completed.

  • Page 278: Removing An Extension

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Removing an Extension Page 6-43 Removing an Extension Use this procedure to remove an extension. Planning Guidelines When you remove an extension, you need to remove it from any groups and lists to which it is assigned, for example, Allowed Lists, calling restrictions, Coverage, calling group, Pickup group, paging group, and/or Night Service.

  • Page 279: Assigning A Hotline Extension

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Assigning a HotLine Extension Page 6-44 If the telephone does not have a built-in speakerphone (BIS) or Hands- Free Answer on Intercom (HFAI), remove it as such from the system by following the instructions in “Analog Multiline Telephone Without Built-in Speakerphone (BIS) or Hands-Free Answer Intercom (HFAI) Capability”...
  • Page 280 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Assigning a HotLine Extension Page 6-45 SECURITYlALERT: If a HotLine extension accesses a loop-start line, that line should provide reliable disconnect and be programmed for reliable disconnect. Otherwise, a user at the extension may be able to stay on the line after a call is completed and then make a toll call.

  • Page 281: Changing Calling Restrictions

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Changing Calling Restrictions Page 6-46 If Night Service with Outward Restriction is in use on your system, you may need either to add the HotLine extension to the Night Service Exclusion List or add the number dialed by a HotLine to a Night Service Emergency List.

  • Page 282: Changing Trunk-To-Trunk Transfer Status

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Changing Trunk-to-Trunk Transfer Status Page 6-47 2. In Release 3.1 and later systems, ports programmed for voice messaging systems (VMI ports) are factory-set as outward-restricted. To permit outcalling from a voice messaging system, you must change this restriction.
  • Page 283 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Changing Trunk-to-Trunk Transfer Status Page 6-48 Use this procedure to enable or disable trunk-to-trunk transfer at one or more extensions. Planning Guidelines SECURITYlALERT: The factory setting for all extensions, including voice messaging (VMI) ports and remote access barrier codes, disallows trunk-to-trunk transfer.

  • Page 284: Changing Coverage Delay Options

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Changing Coverage Delay Options Page 6-49 When you have finished, file the form(s) with the rest of the planning forms. Programming Instructions Console Procedure More More Toggle...

  • Page 285: Ring Delays Affecting Coverage

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Changing Coverage Delay Options Page 6-50 Table 6–8. Ring Delays Affecting Coverage Factory Timer Setting Range Description Coverage Delay 3 rings 1–9 rings Release 4.0 and prior systems, set systemwide.
  • Page 286 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Changing Coverage Delay Options Page 6-51 Table 6–8. Continued Factory Timer Setting Range Description Secondary Cover 2 rings 1–6 rings Release 4.1 and later systems, programmable for Ring Delay each extension.

  • Page 287: Group Coverage Call Delivery Rules (Release 4.1 And Later Systems)

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Changing Coverage Delay Options Page 6-52 Table 6–9. Group Coverage Call Delivery Rules (Release 4.1 and Later Systems) Sender Primary Coverage Secondary Coverage Sent to Group Receiver Type Status...
  • Page 288 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Changing Coverage Delay Options Page 6-53 Planning Guidelines When you plan cover delays, consider whether the sender is part of a coverage group or not. If the sender is covered by only individuals, delays are fairly easy to plan, depending on whether the sender never plans to answer calls or plans to answer them when he or she is at the extension.
  • Page 289 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Changing Coverage Delay Options Page 6-54 Program the change(s), following the instructions for “Ring Delay” in the “Optional Extension Features” section of System Programming , Chapter 3, or the summary programming instructions below.

  • Page 290: Adding/Removing A Line

    Contact your central office (CO) to obtain a new line or to disconnect a line. If you are adding a line/trunk, call Lucent Technologies 1 800 247-7000 to arrange for a Lucent Technologies technician to connect the line to the system and set it up (charges may apply).

  • Page 291: Adding A Dlc Operator Position

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Adding a DLC Operator Position Page 6-56 Adding a DLC Operator Position Use this procedure to add a DLC operator position to either an MLX or an analog multiline extension module.
  • Page 292 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Adding a DLC Operator Position Page 6-57 The procedure to add an operator position involves several tasks that require decisions, for example, assigning features like calling restrictions, Coverage, calling group, Pickup group, paging group, Night Service, Forced Account Code Entry, and Remote Call Forwarding.
  • Page 293 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Adding a DLC Operator Position Page 6-58 Assign the jack, following the instructions for “DLC Operator Positions” in the “System Operator Positions” section of System Programming , Chapter 3, or the summary programming instructions below.

  • Page 294: Adding A Qcc Operator Position

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Adding a QCC Operator Position Page 6-59 Assign other buttons, for example, Night Service, Send/Remove Message, Camp-On, headset, Auto Dial, Forward, Pickup, or Group Pickup, following instructions in Chapter 4, “Centralized Telephone Programming,”...

  • Page 295: Maximum Number Of Operator Positions

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Adding a QCC Operator Position Page 6-60 Table 6–11. Maximum Number of Operator Positions Maximum Position Type Type of Telephone Positions MLX-20L MLX-20L MLX-28D BIS-34D, BIS-22, or BIS-22D analog multiline telephone...
  • Page 296 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Adding a QCC Operator Position Page 6-61 Task List: Adding a QCC Operator Position Obtain Form 2a, System Numbering: Extension Jacks, Form 6a, Optional Operator Features, and 5d, Queued Call Console (QCC).

  • Page 297: Adding Operator Features

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Adding Operator Features Page 6-62 Programming Instructions See the appropriate procedures in System Programming as noted in the task list above. Adding Operator Features Use this procedure to add the following operator features (available in Hybrid/PBX mode only): For DLC and QCC: Operator Hold Timer...
  • Page 298 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Adding Operator Features Page 6-63 Queue over Threshold 0 to 99 Elevate Priority 0 (same priority) and 5 to 30 seconds Calls-in-Queue Alert Enable, Disable QCC Operator to Receive Call Types QCC Operator Voice Announce to...

  • Page 299: Connecting Auxiliary Equipment

    [such as the American Society of Composers, Artists, and Producers (ASCAP) or Broadcast Music Incorporated (BMI)]. Magic on Hold requires no such license and can be purchased from your Lucent Technologies representative. Only one Music On Hold line/trunk jack is allowed per system.
  • Page 300 (such as the ASCAP or BMI). Magic on Hold requires no such license and can be purchased from your Lucent Technologies representative. A maximum of three single-zone or multizone loudspeaker paging systems can be connected to the system.
  • Page 301 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Connecting Auxiliary Equipment Page 6-66 For Voice Messaging System and Automated Attendant The number of rings cannot be programmed for individual voice messaging systems;...

  • Page 302: Changing Calling Group Assignments

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Changing Calling Group Assignments Page 6-67 For a voice messaging system and auto attendant: Console Procedure Drop Dial no. of rings Drop Dial no. of ms Drop Dial no.

  • Page 303: Revising Allowed Lists

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Revising Allowed Lists Page 6-68 The Extension Status feature must be set to the calling group or CMS mode before you assign members to the group. For more information, see “Extension Status”...
  • Page 304 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Revising Allowed Lists Page 6-69 NOTE: A Disallowed List takes precedence over an Allowed List. Planning Guidelines Revising Allowed Lists may affect other features, including Auto Dial, Automatic Route Selection (ARS), calling restrictions, Conference, Directories, Forward and Follow Me, Night Service, personal lines, Speed Dial, and Toll Type.

  • Page 305: Assigning Allowed Lists To Extensions

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Assigning Allowed Lists to Extensions Page 6-70 NOTE: If you program as the first digit of a list entry, any toll restriction assigned to the extension is removed for calls that can be placed by a toll operator.

  • Page 306: Revising Disallowed Lists

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Revising Disallowed Lists Page 6-71 Task List: Assigning Allowed Lists to Telephones Obtain Form 6e, Allowed Lists and, as appropriate, the form(s) for individual telephones: Forms 4b, 4d, 4e, 4f, 5a, 5b, or 5c.
  • Page 307 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Revising Disallowed Lists Page 6-72 and calling restrictions. Therefore, the actual called party number was not properly processed when a star code was entered. Release 3.1 and later systems permit system managers to include star codes in Allowed and Disallowed Lists.

  • Page 308: Assigning Disallowed Lists To Extensions

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Assigning Disallowed Lists to Extensions Page 6-73 10 numbers for each list (numbered 0 through 9) 8 lists for each system (numbered 0 through 7) 8 lists for each telephone Task List: Changing Disallowed Lists Obtain Form 6f, Disallowed Lists and, as appropriate, the form(s) for...
  • Page 309 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Assigning Disallowed Lists to Extensions Page 6-74 Task List: Assigning Disallowed Lists to Extensions Obtain Form 6f, Disallowed Lists and, as appropriate, the form(s) for individual telephones: Forms 4b, 4d, 4e, 4f, 5a, 5b, or 5c.

  • Page 310: Changing Group Coverage Assignments

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Changing Group Coverage Assignments Page 6-75 Changing Group Coverage Assignments Use this procedure to assign or remove an extension from a coverage group. NOTE: In Release 4.1 and later systems, you can change, on an extension-by- extension basis, the number of rings at a sender’s extension before a call is...
  • Page 311 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Changing Group Coverage Assignments Page 6-76 If the sender’s extension has one or more personal lines assigned, the sender can be assigned as the principal user so that calls received on the personal line follow that user’s coverage pattern, if any.

  • Page 312: Revising Night Service With Group Assignment

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Revising Night Service with Group Assignment Page 6-77 Revising Night Service with Group Assignment Use this procedure to add or remove extensions, lines (Release 4.1 and later systems only), and a calling group to a Night Service group for after-hours coverage.
  • Page 313 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Revising Night Service with Group Assignment Page 6-78 Valid Entries Extension numbers Line/trunk numbers Task List: Revising Night Service with Group Assignment Obtain Form 9a, Night Service: Group Assignment. If necessary, read “Night Service”...

  • Page 314: Revising Night Service With Coverage Control

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Revising Night Service with Coverage Control Page 6-79 Programming Instructions Console Procedures To assign a calling group to a Night Service group: Dial ext. no.
  • Page 315 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Revising Night Service with Coverage Control Page 6-80 When Night Service is turned off and normal operation is resumed, all Coverage VMS Off buttons are activated. Calls follow normal coverage patterns for business-hours operation.

  • Page 316: Changing Extension Directory Labels

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Changing Extension Directory Labels Page 6-81 Programming Instructions Console Procedure To enable or disable Night Service with Coverage Control: PC Procedure To enable or disable Night Service with Coverage Control: Changing Extension Directory Labels Use this procedure for either of the following purposes:...

  • Page 317: Changing Trunk Labels

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Changing Trunk Labels Page 6-82 Task List: Changing Extension Directory Labels Obtain Form 2a, System Numbering: Extension Jacks. If necessary, read “Labeling” in the Feature Reference for detailed information about this feature.

  • Page 318: Changing Posted Message Labels

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Changing Posted Message Labels Page 6-83 Labels can contain capital letters, numbers, and eight types of characters: ampersands (&), dashes (-), spaces, periods (.), commas (,), apostrophes (‘), stars (*), and pound signs (#).
  • Page 319 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Changing Posted Message Labels Page 6-84 Planning Guidelines Messages 2 through 20 can be changed through programming. Message 1, DO NOT DISTURB, cannot be changed. Valid Entries 1 to 20 Each posted message can have a maximum of 16 characters.

  • Page 320: Changing Calling Group Labels

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Changing Calling Group Labels Page 6-85 Changing Calling Group Labels Use this procedure to change alphanumeric system labels for display telephone users to identify calling groups. To program on the system programming console: Use the buttons next to the display and line/feature buttons to specify alphanumeric characters and punctuation for labels.

  • Page 321: Changing System Directory Labels

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Changing System Directory Labels Page 6-86 Programming Instructions Console Procedure More Dial calling group ext. Drop Enter label PC Procedure Type calling group ext. no. Type label Changing System Directory Labels Use this procedure to change System Speed Dial numbers for all system users.

  • Page 322: Adding A Cti Link

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Adding a CTI Link Page 6-87 Program the change(s), following the instructions for “System Speed Dial Directory” in the “Labeling” section of System Programming , Chapter 3, or the summary programming instructions below.
  • Page 323 (System Programming and Maintenance) software to perform the programming. CAUTION: The Maintenance procedures outlined below are normally reserved for Lucent Technologies technicians only. Do not use the Maintenance menu except as outlined below, unless you are instructed to do so by a Lucent Technologies representative.
  • Page 324 Busying-Out and Restoring the MLX Module In order to add or remove a CTI link, you must use maintenance procedures, normally reserved for Lucent Technologies technicians, to terminate service on the MLX 408 line/trunk and extension module or the MLX 008 extension module where the CTI link is being added or removed.
  • Page 325 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Managing the System Adding a CTI Link Page 6-90 To busy-out and then restore the MLX module, follow the steps below: Use one of the following procedures. Note that you select the option from the Main menu, not the System Programming menu.

  • Page 326: Removing A Cti Link

    MLX Module,” to restore service on the module where the CTI link is located. When you have finished, file Form 2a with the rest of the planning forms. To install the server-related hardware associated with the link, contact your Lucent Technologies representative. Programming Instructions Console Procedure Dial ext. no.
  • Page 327 Removing a CTI Link Page 6-92 When you have finished, file Form 2a with the rest of the planning forms. To remove the server-related hardware associated with the link, contact your Lucent Technologies representative. Programming Instructions Console Procedure PC Procedure...

  • Page 328: Learning More

    It helps you determine which guide contains the information you need and where to find it in that guide. Additional materials may have become available since this book was printed. If you don’t find what you need here, contact your Lucent Technologies representative.

  • Page 329: Guides

    There are three types of guides: System Reference Guides. Designed to help system managers and Lucent Technologies personnel in planning, programming, and managing the system. These references provide detailed information about system components, features, and capabilities, as well as procedures for programming all aspects of the system.
  • Page 330 Consult Chapter 3 of this guide, “System Components,” for general descriptions. For more detailed information about newer hardware components, contact your Lucent Technologies representative. For general information about applications, disregard the Equipment and Operations Reference and consult the Feature Reference instead. For ordering information, contact your Lucent Technologies representative.

  • Page 331: System Reference Guides Overview

    Feedback Form to submit your comments on the guide to Lucent Technologies. NOTE: We urge you to complete the Feedback Form and send in your comments. The writers at Lucent Technologies need your suggestions.
  • Page 332 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Learning More Guides Page 7-5 Main Table of Contents. A list of the chapters and their primary topics, a list of figures, and a list of tables. (Use the tabs to get to chapters quickly.) Glossary.
  • Page 333 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Learning More Guides Page 7-6 System Renumbering (a programming procedure for changing extension and/or line numbers) Touch-Tone or Rotary Signaling (information about supporting the two types of telephone signaling on the system) Videoconferencing Contents and Organization The Feature Reference does not have chapters.
  • Page 334 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Learning More Guides Page 7-7 Following each “At a Glance” table is a full description of the feature or feature group, telling you how it works for those who have different types of equipment or programmed positions.
  • Page 335 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Learning More Guides Page 7-8 Special Tools In addition to the information described in “Common Elements” on page 7–4 the information in the appendixes, the first pages of the Feature Reference include tools to help you find the information you need: “Index of Feature Names”...
  • Page 336 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Learning More Guides Page 7-9 forms required, and the actual step-by-step procedures. This chapter also includes information about backing up system programming using a memory card. NOTE: After you are familiar with the step-by-step procedures, you can use the programming summaries to quickly refresh your memory.
  • Page 337 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Learning More Guides Page 7-10 Special Tools In addition to the common organizational elements described earlier in “Common Elements,” this guide provides some other tools for quick reference and to help you find the information you need: In Chapter 1, a quick reference to the system programming menus, presented in the order in which they appear in the system, and annotated...
  • Page 338 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Learning More Guides Page 7-11 Analog Direct-Line Consoles Operator’s Guide (for analog DLC operator consoles) MLX Queued Call Consoles Operator’s Guide (for QCC operator consoles) Calling Supervisor’s Guide (ordered according to system needs) Data/Video Reference (different format from other user guides;...
  • Page 339 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Learning More Guides Page 7-12 On the inside back cover, where applicable, a list of features/settings and the programming codes for them On the outside back cover, where applicable, a list of features and feature codes, as well as special characters with programming instructions In addition, many of the guides include a pull-out card where people can enter information such as Speed Dial codes, extension numbers for groups, important...

  • Page 340: System Guides Information Finder

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Learning More System Guides Information Finder Page 7-13 System Guides Information Finder The following tables are designed as a quick reference tool to help you locate helpful information in System Programming and the Feature Reference .

  • Page 341: Information Finder: Features

    Feature Reference . See entry for feature is used on your system and Appendix F. System Programming , Appendix F Changing Automatic Route Selection (ARS) Consult your Lucent Technologies representative and see System Programming, Chapter 3. Feature Reference . See “Automatic Route Selection.”...
  • Page 342 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Learning More System Guides Information Finder Page 7-15 Table 7–2. Continued To learn about. . . Check this guide. . . Planning and Programming Features Feature factory settings Feature Reference .
  • Page 343 System Programming , Chapter 3 printed Getting reports System Programming , Chapter 3 Setting up your system to work with the Consult your Lucent Technologies Integrated Administration feature of the representative and see System Integrated Solutions application Programming , Chapter 3, and Feature...

  • Page 344: Information Finder: Programming

    Information Finder: Programming To learn about. . . Check this guide. . . Systemwide Basics Changing the system’s mode of operation Consult your Lucent Technologies representative and System Programming , Chapter 3 Changing the system programming position System Programming , Chapter 3...
  • Page 345 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Learning More System Guides Information Finder Page 7-18 Table 7–3. Continued To learn about. . . Check this guide. . . Extension Features and Buttons (continued) Which system planning forms to change Feature Reference , Appendix B when you modify or add features...
  • Page 346 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Learning More System Guides Information Finder Page 7-19 Table 7–3. Continued To learn about. . . Check this guide. . . Group Features and Buttons (continued) Changing the delay before a call coming to a System Programming , Chapter 3 member of a coverage group is covered...
  • Page 347 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Learning More System Guides Information Finder Page 7-20 Table 7–3. Continued To learn about. . . Check this guide. . . Operators Setting up operator positions System Programming , Chapter 3 Changing the hold timer when operators are System Programming , Chapter 3...
  • Page 348 DID remote access calls to unassigned extensions Lines and Trunks Adding new lines or trunks to the system Consult your Lucent Technologies representative and System Programming , Chapter 3. Changing the settings on lines and trunks Consult your Lucent Technologies representative and System Programming , Chapter 3.
  • Page 349 System Programming , Chapter 3 Facility Restriction Levels for lines/trunks Feature Reference . See “Automatic Route Selection.” Changing settings for DID or tie lines Consult your Lucent Technologies representative. Assigning trunks to pools System Programming , Chapter 3 Feature Reference . See “Pools.”...

  • Page 350: Troubleshooting The System

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Troubleshooting the System Page 8-1 Troubleshooting the System This chapter provides procedures for solving the most common problems that you may encounter with the system. You may be able to resolve a problem quickly and easily by following the appropriate steps in this chapter.

  • Page 351: All Phones Are Dead (No Dial Tone Or Lights)

    If you do not have a stable ladder or other proper equipment, do not proceed; wait for the Lucent Technologies technician. What to do: Make sure the control unit’s power cord is plugged securely into the wall outlet.

  • Page 352: Some Phones Are Dead (No Dial Tone Or Lights)

    Some Phones Are Dead (No Dial Tone or Lights) Page 8-3 If the appliance works, the wiring may be faulty elsewhere in the system. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). Some Phones Are Dead (No Dial Tone or Lights) Possible Cause 1: The telephones are not receiving power.
  • Page 353 If the original telephone still does not receive dial tone and its lights do not function, then the original telephone may be defective. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).

  • Page 354: Difficulty Making Outside Calls

    If the telephones are all connected to one module, there may be a problem with the module. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). If the dead telephones are connected to modules that also connect working telephones, test the jacks on the modules.
  • Page 355 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Troubleshooting the System Difficulty Making Outside Calls Page 8-6 Possible Cause 2: If the system (Hybrid/PBX mode) uses pool dial-out codes, the extension may be restricted from dialing the pool dial-out code. What to do: Use system programming to find out whether the pool dial-out code has been assigned for the extension (see Chapter 3 in System Programming ).
  • Page 356 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Troubleshooting the System Difficulty Making Outside Calls Page 8-7 Possible Cause 5: A Disallowed List is assigned to the extension. What to do: Use system programming to check whether a Disallowed List is assigned to the extension (see Chapter 3 in System Programming ).

  • Page 357: Phone Does Not Ring

    If the original telephone still cannot make outside calls, then the original telephone may be defective. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). If the replacement telephone cannot make outside calls, there may be a problem with the system wiring or the control unit.
  • Page 358 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Troubleshooting the System Phone Does Not Ring Page 8-9 If the green light is on, then Do Not Disturb is turned on. Press the button to deactivate the feature and to turn the light off.
  • Page 359 If the telephone works, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). If the telephone still does not work, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).

  • Page 360: Dlc Not Ringing For Incoming Calls

    If the original telephone still does not ring for incoming calls, then the original telephone may be defective. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). If the replacement telephone does not ring for incoming calls, there may be a problem with the system wiring or the control unit.

  • Page 361: Qcc Not Ringing For Incoming Calls

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Troubleshooting the System QCC Not Ringing for Incoming Calls Page 8-12 QCC Not Ringing for Incoming Calls Possible Cause 1: The lines are not assigned to the QCC queue. What to do: Use system programming to assign the lines to the QCC queue (see “QCC Operator to Receive Calls”...

  • Page 362: Single-Line Phones Ring Back After Completed Call

    If only one MLX-20L is available, plug that telephone into a jack that you know is working and then retest. If the telephone rings for incoming calls, then the original jack may be faulty; call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). If the telephone still does not ring, there may be a problem with the system wiring or the control unit;...

  • Page 363: Cannot Transfer Call After Answer On An Outside Line

    Helpline at 1 800 628-2888 (consultation charges may apply). If the replacement telephone rings back, there may be a problem with the system wiring or the control unit. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).

  • Page 364: Night Service Not Working

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Troubleshooting the System Night Service Not Working Page 8-15 Night Service Not Working NOTES: 1. Be sure to change the system time appropriately when Daylight Savings Time starts and when it ends. System time affects the functioning of several system features, including Automatic Backup, Night Service, Station Message Detail Recording (SMDR) reports, standalone auto attendant systems, voice mail, and Reminder Service.

  • Page 365: Calls Not Going To Voice Mail

    “Revising Night Service with Group Assignment” on page 6–77. If the lines are correctly assigned, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). If the lines are not assigned, program them as members of a Night Service group.
  • Page 366 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Troubleshooting the System Calls Not Going to Voice Mail Page 8-17 What to do: Use system programming to check that the extension is a member of a coverage group.
  • Page 367 VMS system status LED is blinking or off), and/or it does not work for other extensions, then the voice mail system is not working. Check its documentation; or, if it is a Lucent Technologies voice mail system, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges...

  • Page 368: Callers Receiving Incorrect Response From Voice Mail

    Callers Receiving Incorrect Response from Voice Mail Page 8-19 If the power light is on and voice mail works for other extensions, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). Callers Receiving Incorrect Response from Voice Mail Outside callers who reach the system may get the wrong response when the voice mail system answers calls.

  • Page 369: Calls Not Going To Coverage

    What to do: Follow the instructions in your voice mail system documentation to check that the settings match the system. If the settings are correct or if it is a Lucent Technologies voice mail system, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).

  • Page 370: Trouble Hearing Called Party

    What to do: Replace the handset with a handset from the same type of telephone. If you can now hear the called party, contact your Lucent Technologies representative to order a new handset. If you still have trouble hearing, go to Possible Cause 3.

  • Page 371: Programmed Button Fails

    If the programmed button on the original telephone still fails, then the original telephone may be defective. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).

  • Page 372: Recall/Switchhook Does Not Work

    Possible Cause: The system time may be set incorrectly. What to do: At the programming console or any MLX display telephone, check the system time. If the time is correct, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).

  • Page 373: Calling Group Members Not Receiving Calls

    If the problem persists on the original telephone, then the original telephone may be defective. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). If the problem persists on the replacement telephone, there may be a problem with the system wiring or the control unit.

  • Page 374: Calls Not Receiving Screen Pop

    If the problem persists on the original telephone, then the original telephone may be defective. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply). If calling group calls are not received on the replacement telephone, there may be a problem with the system wiring or the control unit.
  • Page 375 Possible Cause 6: The CTI link is not working. What to do: Check the CTI link. Consult the PassageWay Telephony Services Network Manager’s Guide for troubleshooting information. If you cannot solve the problem yourself, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).

  • Page 376: Calling Group Overflow Calls Not Receiving Screen Pop

    What to do: Check the CTI link. Consult the PassageWay Telephony Services Network Manager’s Guide for troubleshooting information. If you cannot solve the problem yourself, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply. Secondary Announcements Not Playing as Programmed In Release 5.0 and later systems, as many as ten primary delay announcement...

  • Page 377: Checking The Effectiveness Of Delay Announcements

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Troubleshooting the System Secondary Announcements Not Playing as Programmed Page 8-28 NOTE: The Feature Reference includes detailed information about setting up Group Calling delay announcements and other calling group options. Consult the Feature Reference and System Programming as you troubleshoot announcement delays.
  • Page 378 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Troubleshooting the System Secondary Announcements Not Playing as Programmed Page 8-29 What to do: Check the number of callers waiting when the alarm goes off, as well as the delay interval and the length of the secondary announcement.

  • Page 379: Other Or Unresolved Problems

    #. Decrease the number of primary delay announcement devices. Provide more TTRs for the calling group. For information about your options, consult your Lucent Technologies representative. Stop using the Prompt-Based Overflow setting. Modify the recording on the delay announcement accordingly.

  • Page 380: A Customer Support Information

    In the USA only, Lucent Technologies provides a toll-tree customer Helpline (1 800 628-2888) 24 hours a day. If you need assistance when installing, programming, or using your system, call the Helpline or your Lucent Technologies representative. Consultation charges may apply.

  • Page 381: Interference Information

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Customer Support Information Canadian Department of Communications (DOC) Interference Information Page A-2 Canadian Department of Communications (DOC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications.

  • Page 382: Installation And Operational Procedures

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Customer Support Information Installation and Operational Procedures Page A-3  The REN (Ringer Equivalence Number) for all three systems is 1.5A. — The facility interface code (FIC) and service order code (SOC): ...
  • Page 383 Page A-4 event repairs are needed on this equipment, contact your authorized Lucent Technologies dealer or, in the USA only, contact the National Service Assistance Center (NSAC) at 1 800 628-2888. Rights of the Local Telephone Company. If this equipment causes harm to the telephone network, the local telephone company may discontinue your service temporarily.

  • Page 384: Doc Notification And Repair Information

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Customer Support Information DOC Notification and Repair Information Page A-5 should check the lists of allowed and disallowed dial codes and modify them as needed. Equal Access Codes. This equipment is capable of providing users access to interstate providers of operator services through the use of access codes.

  • Page 385: Renseignements Sur La Notification Du Ministère Des Communications Du Canada Et La Réparation

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Customer Support Information Renseignements sur la notification du ministère des Communications du Canada Page A-6 To prevent overloading, the Load Number (LN) assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop used by the device.
  • Page 386 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Customer Support Information Renseignements sur la notification du ministère des Communications du Canada Page A-7 circuit téléphonique bouclé utilisé par ce dispositif. La terminaison du circuit bouclé...

  • Page 387: Security Of Your System: Preventing Toll Fraud

    Lucent Technologies cannot be responsible for such charges and will not make any allowance or give any credit for charges that...

  • Page 388: Toll Fraud Prevention

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Customer Support Information Toll Fraud Prevention Page A-9 To minimize the risk of unauthorized access to your communications system: Use an unpublished Remote Access number. Assign access codes randomly to users on a need-to-have basis, keeping a log of all authorized users and assigning one code to one person.
  • Page 389 . In any event, it is not advisable to give anyone access to network facilities or operators, or to dial a number at the request of the caller. Any time a call appears to be suspicious, call the Lucent Technologies BCS Fraud Intervention Center at 1 800 628-2888 (fraud intervention for System ®...
  • Page 390 System Manager’s Guide 555-661-118 August 1998 Customer Support Information Toll Fraud Prevention Page A-11 Customers should also take advantage of Lucent Technologies monitoring services and devices, such as the NetPROTECT family of fraud- ® detection services, CAS with HackerTracker , and CAT Terminal with Watchdog.
  • Page 391 1809, 1900, and 976 or 1(wildcard)976. In Release 3.1 and later systems, Disallowed List number 7 does not include 800 and 1800 and 411 and 1411, but Lucent Technologies recommends that you add them. Assign all voice mail port extensions to this Disallowed List. Lucent Technologies recommends assigning Disallowed List number 7.
  • Page 392 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Customer Support Information Toll Fraud Prevention Page A-13 Security Risks Associated with the Automated Attendant Feature of Voice Messaging Systems Two areas of toll fraud risk associated with the Automated Attendant feature of voice messaging systems are the following: Pooled facility (line/trunk) access codes are translated to a menu prompt to allow Remote Access.
  • Page 393 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Customer Support Information Toll Fraud Prevention Page A-14 the MERLIN LEGEND Communications System. The MERLIN MAIL MERLIN and MERLIN LEGEND MAIL Automated Attendant feature merely accesses the RCF feature in the MERLIN LEGEND Communications System.

  • Page 394: Other Security Hints

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Customer Support Information Other Security Hints Page A-15 Other Security Hints Make sure that the Automated Attendant Selector Codes do not permit outside line selection. Following are a number of measures and guidelines that can help you ensure the security of your communications system and voice messaging system.
  • Page 395 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Customer Support Information Other Security Hints Page A-16 Educating Operators Operators or attendants need to be especially aware of how to recognize and react to potential hacker activity. To defend against toll fraud, operators should follow the guidelines below: Establish procedures to counter social engineering .
  • Page 396 Change the access password regularly and issue it only to authorized personnel. Disconnect the maintenance port when not in use. (However, this eliminates Lucent Technologies’ 24-hour maintenance surveillance capability and may result in additional maintenance costs.) Create a communications system management policy concerning employee turnover and include these suggestions: —...

  • Page 397: Limited Warranty And Limitation Of Liability

    Warranty Date that your system is not in good working order, Lucent Technologies will without charge to you repair or replace, at its option, the system components that are not in good working order. Repair or replacement parts may be new or refurbished and will be provided on an exchange basis.
  • Page 398 PURPOSE. Limitation of Liability Except as provided below, the liability of Lucent Technologies and its affiliates and suppliers for any claims, losses, damages, or expenses from any cause whatsoever (including acts or omissions of third parties), regardless of the form of action, whether in contract, tort, or otherwise, shall not exceed the lesser of: (1) the direct damages proven;...

  • Page 399: Remote Administration And Maintenance

    Customer Support Information Remote Administration and Maintenance Page A-20 Lucent Technologies’s liability shall be limited to proven damages to person. No action or proceeding against Lucent Technologies or its affiliates or suppliers may be commenced more than twenty-four (24) months after the cause of action accrues.
  • Page 400 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Customer Support Information Remote Administration and Maintenance Page A-21 — Keep the Remote Administration and Maintenance telephone number secret. Give it only to people who need to know it, and impress upon them the need to keep it a secret.
  • Page 401 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Customer Support Information Remote Administration and Maintenance Page A-22...

  • Page 402: B About Telecommunications

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About Telecommunications Page B-1 About Telecommunications Many of the terms and concepts involved in telephone communications have been in use since Alexander Graham Bell made the first phone call in 1876. Because understanding them will help you to understand how the system works, this section contains a brief history and description of telephone communications.

  • Page 403: Telephone Extension Equipment

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About Telecommunications Telephone Extension Equipment Page B-2 Telephone Extension Equipment Telephone extension equipment is the user’s gateway to the global communications network and an array of services. While today’s telephones range from single-line telephones to multiline telephones with various features and options, telephone extension equipment can now also involve such things as digital data terminals (for example, personal computers) or advanced...

  • Page 404: Transmission Facilities

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About Telecommunications Transmission Facilities Page B-3 telephone numbers were assigned to telephone service subscribers. The caller identified the called party to the switch by dialing the called party’s number. The numbers were originally dialed by using a mechanical device called a rotary dialer with a spring that was wound up by turning it in one direction;...
  • Page 405 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About Telecommunications Transmission Facilities Page B-4 Coaxial Cable. Consists of a number of one-way voice circuits. Two such cables make a 2-way pair, with each cable carrying the transmission in one direction.

  • Page 406: Switching Equipment

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About Telecommunications Switching Equipment Page B-5 facility is programmed for (T1 or PRI). If programmed for T1 service, the channels can be configured to emulate different types of trunks (loop-start, ground-start, DID, and tie) according to business needs, and can provide a variety of special services.
  • Page 407 The No1. ESS, developed by AT&T and installed in 1965, served from 10,000 to 65,000 lines at a maximum of 25,000 calls in the busy hour. With ever-increasing innovations in technology, the Lucent Technologies 5ESS digital switching system in 1983 could handle 100,000 lines and 650,000 telephone calls per hour.
  • Page 408 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About Telecommunications Switching Equipment Page B-7 The Evolution of Switching Offices In the early days of the telephone network, there was little or no switching involved in telephone service (see Figure 2 3 in Chapter 2, “About the System”): Private-Line Service.

  • Page 409: Signaling

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About Telecommunications Signaling Page B-8 exchange area is a local call . A toll call is a call made to a point outside the local exchange area, and includes service through the switching office hierarchy. In addition to the telephone company switches and switching hierarchy, private switching systems (PBXs) were developed.
  • Page 410 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About Telecommunications Signaling Page B-9 between machines, the emphasis is on efficiency and flexibility rather than usability. This has resulted in a large variety of signaling arrangements. Signal Transmission There are basically five types of signaling systems: Direct current (dc)
  • Page 411 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 About Telecommunications Signaling Page B-10 Subsequently, 3-digit area codes were introduced to specify the area of the country to be reached, and country codes were introduced for international dialing.
  • Page 412 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Capacities Page C-1 System Capacities This appendix provides some information about the hardware and software capacities for the system. Environmental requirements for the control unit and power and grounding requirements are contained in the Equipment and Operations Reference .
  • Page 413 Some constraining factors appear with a checkmark ( ) and are explained at the end of the table. If you are planning to expand your system, contact your Lucent Technologies representative for additional considerations. Table C–1. Hardware and Software Capacities...
  • Page 414 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Capacities Page C-3 Table C–1. Continued Limit Constraining Factor Calling Groups Number of groups Members per group Groups per member Primary delay announcements per system Secondary delay announcements per system Primary delay announcements per...
  • Page 415 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Capacities Page C-4 Table C–1. Continued Limit Constraining Factor Direct Inward Dial Number of blocks Number of trunks Directories System Directory Listings per Directory Extension Directory Listings per Directory Personal Directory (MLX-20L only) Listings per Directory...
  • Page 416 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Capacities Page C-5 Table C–1. Continued Limit Constraining Factor System Operator Consoles DLCs: MLX-20L or MLX-28D BIS-22D, BIS-34, BIS-34D, or MERLIN II System Display Console QCCs DSSs Combination of DLCs and QCCs...
  • Page 417 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Capacities Page C-6 Table C–1. Continued Limit Constraining Factor Speed Dial Personal Speed Dial Entries per telephone Entries per system 1,200 Digits per entry System Speed Dial Entries per system Digits per entry System Programming Equipment...

  • Page 418: C System Capacities

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Capacities Page C-7 Delay announcements per group. In Release 5.0 and later systems, a group can have 10 primary delay announcements and one secondary delay announcement. Coverage Groups Senders per group .
  • Page 419 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Capacities Page C-8 Telephones (not achievable simultaneously) Analog multiline without Voice 17 slots for each of 8 ports per board Announce to Busy MLX-20L RAM limit and the total includes the MLX-20L telephone used for system programming Power-failure transfer One for each four LS/GS trunk jacks.

  • Page 420: D System Planning Forms

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Planning Forms Page D-1 System Planning Forms This appendix contains a table that lists each system planning form. The forms are in numerical order and organized according to planning purpose as shown in D–1.
  • Page 421 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Planning Forms Page D-2 Table D–1. System Planning Forms Continued Used for Planning Form No. Form Title Incoming Line/Trunk Incoming Trunks: Remote Access Connections Incoming Trunks: DS1 Connectivity (100D Module) Incoming Trunks: Tie Incoming Trunks: DID...
  • Page 422 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Planning Forms Page D-3 Table D–1. System Planning Forms Continued Used for Planning Form No. Form Title Features for Message-Waiting Receivers Systemwide Use Allowed Lists Disallowed Lists Call Restriction Assignments and Lists Authorization Codes...
  • Page 423 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 System Planning Forms Page D-4...

  • Page 424: E Removing/Reinstalling The Control Unit Cover

    August 1998 Removing/Reinstalling the Control Unit Cover Page E-1 Removing/Reinstalling the Control Unit Cover This appendix provides instructions for removing the control unit housing, and for reinstalling it. NOTE: Use these instructions only as directed by a Lucent Technologies representative.

  • Page 425: Removing The Control Unit Housing

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Removing/Reinstalling the Control Unit Cover Removing the Control Unit Housing Page E-2 Removing the Control Unit Housing To remove the control unit housing, see Figure E–1. MERLIN II and MERLIN LEGEND 2.1 and later Communications System...

  • Page 426: Installing The Top Cover

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Removing/Reinstalling the Control Unit Cover Installing the Control Unit Housing Page E-3 Top cover Empty module Figure E–2. Installing the Top Cover...

  • Page 427: Installing The

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Removing/Reinstalling the Control Unit Cover Installing the Control Unit Housing Page E-4 Installing the Front Cover To install the front cover, see Figure E–3 and follow these steps: Hook the top of the front cover into the top cover.

  • Page 428: Glossary

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-1 Glossary Italics The use of italics in the glossary denotes multiple usage of the italicized text throughout the glossary. Numerics Digital information carried by two B-channels for better 2B data performance and quality;...
  • Page 429 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-2 (alternate mark inversion) Line coding format in which a binary one is represented by a positive or negative pulse, a binary zero is represented by no line signal, and subsequent binary ones must alternate in polarity;...
  • Page 430 Message Drop, Voice Mail, and, optionally, Fax Attendant System for use with the system. Automated IS II/III , MERLIN LEGEND Mail , and Lucent Technologies Attendant Attendant application that automatically answers incoming calls with a recorded announcement and directs callers to a department, an extension, or the system operator.
  • Page 431 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-4 Password used to limit access to the Remote Access barrier code feature of the system. In a private network , it is especially important that barrier codes be required for all types of remote access.
  • Page 432 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-5 board A module, for example, 100D or 408 MLX GS/LS, that allows you to connect lines/trunks and extensions to the communications system. board assignment System Programming and Maintenance (SPM) procedure for assigning line/trunk and extension modules to slots on the control unit.
  • Page 433 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-6 (common-channel signaling) Signaling in which one channel of a group of channels carries signaling information for each of the remaining channels, permitting each of the remaining channels to be used to nearly full capacity.
  • Page 434 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-7 (Call Management System) DOS-based application that simulates the actions of a system operator by answering and distributing calls. Also produces reports for call analysis.
  • Page 435 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-8 (class of restriction) Various types of restrictions that can be assigned to remote access trunks or barrier codes. These restrictions consist of calling restrictions, ARS Facility Restriction Levels ( FRL s), Allowed Lists, Disallowed Lists, and Automatic Callback queuing.
  • Page 436 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-9 data workstation Special type of extension where data communications take place; includes DTE and DCE ; sometimes a telephone is also part of a data workstation. (data communications equipment) Equipment such as modems or ISDN terminal adapters used to establish, maintain, and terminate a connection between the system...
  • Page 437 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-10 (Direct Inward Dial) Service that transmits from the telephone company central office and routes incoming calls directly to the called extension, calling group , or outgoing line/trunk pool , bypassing the system operator.
  • Page 438 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-11 door answering Device connected to a basic telephone jack and used at an unit unattended extension or front desk. (disk operating system) drop-and-insert A device that can be installed between systems connected equipment by tandem PRI trunks or T1-emulated tandem tie trunks to...
  • Page 439 (193 bits) in a 24-frame extended superframe. (Electronic Switching System) Class of central office ( CO ) switching systems developed by Lucent Technologies in which the control functions are performed principally by electronic data processors operating under the direction of a stored program.
  • Page 440 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-13 Fax Attendant Fax handling and processing application available with System AUDIX Voice Power . (Federal Communications Commission) feature Function or service provided by the system. feature code Code entered on a dialpad to activate a feature.
  • Page 441 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-14 glare Condition that occurs when a user tries to call out on a loop-start line at the same time that another call arrives on the same line.
  • Page 442 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-15 (Incoming Call Line Identification) See Caller ID . ICLID ICOM buttons (intercom buttons) Telephone buttons that provide access to inside system lines for calling other extensions or receiving calls from them.
  • Page 443 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-16 IS II/III (Integrated Solution II or Integrated Solution III) Set of UNIX System-based applications that augments and provides additional services using the system. IS II and III are no longer available.
  • Page 444 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-17 (light-emitting diode) Semiconductor device that produces light when voltage is applied; light on a telephone. line Connection between extensions within the communications system; often, however, used synonymously with trunk .
  • Page 445 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-18 Magic on Hold A Lucent Technologies Music On Hold enhancement that promotes a company’s products or services. Mbps (megabits per second) Megacom The AT&T tariffed digital WATS offering for outward calling.
  • Page 446 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-19 Pair, or group of pairs, of modems and data modules with modem pool interconnected RS-232 interfaces that converts digital signals to analog, or analog signals to digital, thereby allowing users with ISDN terminal adapter data stations to communicate with users who have analog modem data stations .
  • Page 447 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-20 NI-1 BRI (National Integrated Services Digital Network 1 Basic Rate Interface) A type of digital facility that carries the equivalent of three lines. Two are called B-channels and provide voice and data communications services.
  • Page 448 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-21 PassageWay Set of software applications that provides an interface Direct Connection between a personal computer and an MLX telephone. Solution (private branch exchange) Local electronic telephone switch that serves local stations (for example, extensions within a business) and provides them with access to the public network.
  • Page 449 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-22 primary system First jack on the first MLX or analog multiline extension operator position module in the control unit, that is, the extension jack with the lowest logical ID in the system.
  • Page 450 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-23 (random-access memory) Computer memory in which an individual byte or range of bytes can be addressed and read or changed without affecting other parts of memory. read-only memory See ROM .
  • Page 451 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-24 screen pop Refers to a computer-telephony software application that takes caller information (for example, provided by Caller ID service), queries a database, and displays a screen with information about the caller onto a user’s PC screen.
  • Page 452 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-25 See SAA . Supplemental Alert Adapter switch See communications system . Switched 56 DS1 Switched 56 Service is an end-to-end digital, 56-kbps, service full duplex, synchronous, circuit-switched service offering.
  • Page 453 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-26 T1-emulated data A T1 tie trunk programmed for S56DATA for use by data calls at speeds up to 56 kbps. These trunks may be used for tandem and non-tandem operation.
  • Page 454 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-27 TSAPI Telephony Services Application Programming Interface. An application programming interface that allows computer telephony applications to be used. TSAPI is supported by the MERLIN LEGEND Communications System Release 5.0.
  • Page 455 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Glossary Page GL-28 (alternating-current voltage) (direct-current voltage) (voice messaging interface) An enhanced tip/ring port. videoconferencing System application that allows face-to-face meetings, with system voice and video, to occur between individuals or groups. This application requires high-speed data transmission facilities.
  • Page 456 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Index Page IN-1 Index Numerics 007 MLM module 3–14 008 OPT module 3–6 012 T/R module 3–6 016 T/R module 2–26 3–5 3–6 100D module description 3–7 3–9 interface...

  • Page 457: Analog Multiline Telephones

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Index Page IN-2 Analog facilities emulated 3–9 types supported 2–14 Analog multiline telephones descriptions 3–24 headset operation 3–39 3–40 tip/ring (T/R) adapter 3–35 3–36 Analog signal 2–5 Answering machines 3–40...
  • Page 458 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Index Page IN-3 Barge-In feature 4–31 5–6 Barrier codes calling restrictions 4–49 definition 4–51 remote access 4–58 B-channels 2B Data feature 3–42 data transfer 5–22 definition 2–14 Behind Switch mode calling restrictions...
  • Page 459 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Index Page IN-4 Calling supervisor 4–53 Calling Supervisor’s Guide 7–12 Canadian Department of Communications (DOC) information, see Appendix A Carriers 3–1 3–2 CAS, see Call Accounting System (CAS) Plus V3 Cascade Outcalling 4–66 Central office (CO)
  • Page 460 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Index Page IN-5 Covering calls considerations 4–34 controlling 4–13 4–14 coverage features 4–37 4–40 coverage group assignments 6–75 6–76 description 4–34 4–43 example 5–5 5–6 5–17 5–20 forwarding features 4–35...
  • Page 461 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Index Page IN-6 Digital facilities data communications 4–57 modules supporting 3–7 3–9 services supported 3–8 3–9 types supported 2–14 2–16 Digital modems, see ISDN terminal adapters Digital signal 2–5 Digital Signal 1 (DS1)
  • Page 462 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Index Page IN-7 Extensions adding 6–39 6–41 assigning calling restrictions 6–70 6–71 6–73 6–74 assigning to coverage groups 6–75 6–76 assigning to Night Service groups 6–77 6–79 auxiliary components 6–64...
  • Page 463 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Index Page IN-8 Features, (continued) finding 4–4 4–33 fixed 4–25 4–26 forwarding 4–35 4–37 group 4–24 4–25 4–53 4–56 holding calls 4–10 information finder 7–14 7–16 maintenance 4–27 messaging...
  • Page 464 Hands-Free Unit (HFU) 3–45 Headpieces 3–39 Headsets description 3–39 3–40 features 4–6 manual operation 3–39 Helpline, Lucent Technologies 8–30 History of telephony 2–2 2–9 History of telephony, see also Appendix B Hold feature 4–10 Home button 6–15 Host system 2–17 3–28...
  • Page 465 Local carrier services 3–8 Local exchange 2–8 Local loop 2–2 2–3 Logical ID, see Extension jacks Loop-Start Trunk Adapter 3–34 3–37 Loop-start trunks 2–14 Loudspeaker paging systems 3–37 3–46 6–65 6–67 Lucent Technologies Attendant 4–66 4–67 Door Phone 3–38 Helpline 8–30...
  • Page 466 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Index Page IN-11 Magic on Hold 6–64 Maintenance alarms 6–65 6–67 Maintenance Upgrade memory card 3–3 Managing the system, see System management MCI network services 3–8 3–8 Memory cards backing up the system...
  • Page 467 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Index Page IN-12 Modules busying-out 6–89 6–90 definition 2–18 extension 3–5 3–6 line/trunk 3–7 3–9 line/trunk and extension 2–21 3–4 3–14 power supply 3–4 processor 3–2 3–3 restoring 6–89...
  • Page 468 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Index Page IN-13 Operator guides, see User and operator guides Outward and toll restrictions 4–46 Overview 1–2 1–5 2–9 2–31 PagePal paging access adapter 3–34 Paging features 4–10 Paging groups 4–56...
  • Page 469 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Index Page IN-14 Programming added components 6–64 6–67 backing up 6–38 6–39 busying-out a module 6–89 6–90 calling restrictions 6–46 6–47 centralized 6–23 6–33 Computer Telephony Integration (CTI) link 6–87 6–92 coverage delays...
  • Page 470 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Index Page IN-15 Reports extension information 6–26 using 6–33 6–37 Restoring a module 6–89 6–90 Ring generators 3–6 Ringing Options feature 6–58 8–9 8–10 8–11 Routing by Dial Plan 3–8 S56, see T1 operation SA buttons...
  • Page 471 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Index Page IN-16 Switchhook 2–4 8–13 8–23 8–24 Switching equipment 2–6 2–8 evolution 2–6 2–9 hierarchy 2–7 2–8 methods 2–8 2–9 Switching offices (SOs) 2–7 System applications 2–22 2–25...
  • Page 472 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Index Page IN-17 System management, (continued) centralized telephone programming 6–23 6–33 changing calling group labels 6–85 6–86 changing calling restrictions 6–46 6–47 6–68 6–70 6–71 6–73 changing Posted Messages 6–83 6–84...
  • Page 473 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Index Page IN-18 System programming backing up 6–38 6–39 connecting PC 6–19 6–23 console 6–13 6–16 detailed procedures 6–3 6–4 exiting 6–18 idle states 6–11 6–12 introduction 6–5 6–13...
  • Page 474 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Index Page IN-19 Tandem network 2–7 TAPI GL-26 Technical support 8–30 Telephone adapters definition 2–27 descriptions 3–34 3–36 Telephone adjuncts definition 2–27 descriptions 3–39 3–40 Telephones adapters 3–34 3–36...
  • Page 475 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Index Page IN-20 Troubleshooting, (continued) programmed buttons 8–22 Queued Call Console (QCC) not ringing 8–12 8–13 Recall or switchhook does not work 8–23 8–24 reference materials 8–1 Reminder messages received with wrong time 8–22...
  • Page 476 MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Index Page IN-21 Voice messaging systems after-hours coverage 6–79 6–81 default Facility Restriction Level (FRL) 4–50 description 4–64 4–67 feature 4–40 4–41 Night Service feature 4–39 4–55 4–56 programming...

  • Page 477: Index

    MERLIN LEGEND Communications System Release 6.1 Issue 1 System Manager’s Guide 555-661-118 August 1998 Index Page IN-22...

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