Lucent Technologies Attendant - Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
I Applications

Lucent Technologies Attendant

Messaging 2000 requires the following components:
Messaging 2000 standard system, consisting of a PC with a CD-rom drive,
monitor, keyboard, mouse, and one 4-port voice-processing circuit board
MERLIN LEGEND Communications System of Release 5.0 or later
016 (T/R) or 012 module
Up to three additional circuit boards with voice-processing ports or fax-processing
ports may be added to the Messaging 2000 system. Each voice-processing circuit
board contains four ports, and each fax-processing circuit board contains two
ports.
The voice and fax ports on the Messaging 2000 system connect to ports on
016 (T/R) and 012 modules.
Automated Attendant
The Automated Attendant feature of Messaging 2000 allows customers to answer
all calls or only those calls the live operator cannot take (such as after-hours
calls).
Voice Mail
The Messaging 2000 provides up to 1000 mailboxes. Each mailbox can have up
to 1000 messages.
Fax Mail
Faxes can be received by the Messaging 2000 system and sent out to any fax
machine. Users can obtain stored faxes from any location with just a telephone
and a fax machine.
Lucent Technologies Attendant
IMPORTANT:
This section is intended solely as an overview of the application. For
comprehensive information about the use of the application, see the
documentation for the product.
Lucent Technologies Attendant answers incoming calls and plays a menu of
recorded prompts. A caller can respond to the prompts by dialing touch tones.
The application then routes the call to an inside extension. Lucent Technologies
Attendant transfers callers with rotary telephones to a designated extension
(Route 0) for further call handling and routing.
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Issue 1
August 1998
Page I-20