Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 245

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
CTI (Computer Telephony Integration) Link
For an incoming PSTN call that enters the private network on a PRI trunk
with an ANI of length shorter than seven digits and crosses PRI tandem
trunks only, the recipient PassageWay Telephony Services client display
depends on the PassageWay Telephony Services application
implementation.
If the PassageWay Telephony Services application does not strip leading
zeros, the PassageWay Telephony Services client displays the ANI
information with any leading zeros needed to make the information seven
digits long.
If the PassageWay Telephony Services application strips leading zeros,
the recipient PassageWay Telephony Services client displays the ANI
information in its original length. The call displays as an inside or outside
call, depending on whether ANI information or a trunk identifier in the
delivered event is used to the differentiate the call.
If the non-local dial plan recipient of a transfer or conference call is a PassageWay
Telephony Services client, the recipient's display shows caller information about
the conference or transfer originator, not about any other caller. Users at
CTI-linked PassageWay Telephony Services extensions must use the telephones
at their extensions to make transfers to non-local dial plan extensions or to add
conferees to a conference. They cannot use their PassageWay applications. A
PassageWay Telephony Services client display does not provide an indication
when a conferee is dropped.
A call may come in from the PSTN to an auto attendant, such as MERLIN
LEGEND Mail, that collects digits from the caller (a customer number, for
example). If the application then sends the call to a non-local PassageWay
Telephony Services client, the collected digits do not trigger screen pop at the
recipient display, regardless of the type of trunks over which the call is routed.
If a call that has collected digits associated with it is answered and then
transferred, the collected digits do not transfer to a non-local PassageWay
Telephony Services client, regardless of the facility.
Mode Differences
Key and Behind Switch Modes
A CTI link cannot be used with communications systems operating in Key mode
or Behind Switch mode.
Issue 1
August 1998
Page 196