Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 615

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Queued Call Console (QCC)
SMDR
System Access/
Intercom Buttons
System
Renumbering
Transfer
UDP Features
Voice Announce to
Busy
When a QCC operator arranges a three-party conference (the operator
and two other participants) and presses the Release button, the operator
is released from the call and the other two participants remain connected.
Although this process is similar to directing a call, the QCC operator's
extension remains on the SMDR record.
In Release 4.2 and later systems, if a calling group is programmed as the
backup for the QCC queue and all QCC operators are temporarily
unavailable, an incoming call is sent to the calling group queue to wait for
the next available agent. SMDR records this type of call in the same way
it does other incoming calls to Auto Login and Auto Logout calling groups.
SA buttons are not assigned on a QCC. A QCC operator uses Call
buttons to make and receive inside and outside calls.
The LDN (the extension number for the QCC queue) can be renumbered.
The factory-set extension is 800.
A QCC operator uses the Start and Release buttons or a DSS button to
transfer calls. However, pressing the Transfer button on a QCC is the
same as pressing the Start button. A QCC operator cannot make or
receive voice-announced transfers. When the operator uses the Start
and Release buttons to transfer a call, the return ring interval, rather than
the transfer return interval, applies for transfer return timing.
In Release 6.1 and later systems, if a system operator transfers a call to a
non-local extension by using a DSS with one-touch Transfer with
Automatic Extended Call Completion, the Caller ID information is sent if
PRI tandem trunks are used.
Voice announcements cannot be received on a QCC. The ability to make
Voice Announce calls can be turned on at a QCC in Release 4.0 and later
releases only.
Issue 1
August 1998
Page 566