Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 376

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Group Calling
calling group or the QCC queue can provide overflow coverage for more than one
calling group. If no overflow receiver is programmed, the call continues to ring in
the queue until it is answered or the caller hangs up.
Calling Group Overflow Receiver
Calls do not go to an overflow receiver that is a calling group until each of the
following conditions is met:
The number of calls in the queue is equal to or greater than the
programmed overflow threshold, or the time a call has been in the queue
exceeds the overflow threshold time.
Prompt-based overflow is active, and the caller has entered a # sign while
listening to a delay announcement.
The overflow calling group has an available calling group member.
No other calls are already queued for the overflow calling group.
If all conditions are met, the calls are directed to the overflow receiver on a
first-in/first-out basis until the number of queued calls in the covered calling group
is less than the overflow threshold. The system searches for an available calling
group member according to the hunt type assigned to the sending calling group.
Calls that overflow to a secondary group cannot overflow again or hear a delay
announcement. Once all the number- and time-based calls are handled, prompted
overflow calls are handled.
When the overflow group type is set to Auto Logout and an overflow call is not
answered within 30 seconds (5 rings), the overflow calling group member is
logged out. The call is returned to the sender calling group's queue and is placed
at the front of the queue. The caller does not hear the sender's delay
announcement, even if the call was sent to the overflow calling group before the
caller heard the delay announcement. Also, if time-based overflow is active for the
sending group, the call is marked eligible for immediate time-based overflow.
QCC Queue Overflow Receiver
When the QCC queue is assigned to provide overflow coverage for a calling
group, the following conditions must be met before calls are directed to the QCC
queue:
The number of calls in the calling group queue must be equal to or greater
than the programmed overflow threshold, or the time a call has been in the
queue exceeds the overflow threshold time.
Prompt-based overflow is active, and the caller has entered a # sign while
listening to a delay announcement.
At least one QCC does not have Position Busy on.
NOTE:
In Release 6.1 and later systems, if the overflow receiver is a calling
with a non-local member, the calling group is always available.
Issue 1
August 1998
Page 327