Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 887

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
I Applications
MERLIN MAIL and MERLIN LEGEND Mail
Collected Digits
MERLIN LEGEND Mail is capable of collecting the caller's input, which can then
be used by PassageWay Telephony Services client applications. These
applications are enabled by the system's CTI Link feature, described in
(Computer Telephony Integration) Link" on page
When the voice messaging system answers a call, it plays a message instructing
the caller to enter additional digits, such as a social security number, zip code, or
customer account number. These additional digits are referred to as collected
digits or prompted digits .
NOTE:
In Release 6.0 and later systems (Hybrid/PBX mode), collected digits
cannot be sent across private networks.
Based on the caller's input, the voice messaging system transfers the call to the
MERLIN LEGEND Communications System switch, which then routes the call to
the proper destination. When the call arrives at a PassageWay Telephony
Services client extension, the switch passes the digits to the CTI application,
which, in turn, passes these digits to the customer's existing database. The
database searches its records for information relating to the collected digits, and
returns a screen displaying the data it found.
The system manager programs MERLIN LEGEND Mail to collect a specific
number of digits (the maximum is 32) and creates the message instructing the
caller to enter the digits with a pound sign (#) at the end (the pound sign hastens
the processing of the call).
If you plan on using a second voice messaging system in addition to using
MERLIN LEGEND Mail to collect digits, you must program two voice mail user
databases.
The "transfer to subscribers only" option must be active and the extensions
must be allowed to transfer calls. To do this in MERLIN LEGEND Mail
systems, program the extensions as Class of Service 20.
In the second voice messaging system, program regular voice mailboxes
as normal cover answer mailboxes.
Mode Differences
The system must operate in Key or Hybrid/PBX mode. You cannot connect
MERLIN MAIL or MERLIN LEGEND Mail to a system operating in Behind Switch
mode.
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187.
6 1
Issue 1
August 1998
Page I-14
"CTI