Call Accounting System - Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
I Applications

Call Accounting System

The ESC also provides real-time reports on the system's monitor, as well as
on-demand reports that show agent information similar to a Call Management
System report.
Optional wallboards can be connected to the ESC. These wallboards can display
information such as the number of customers in queue, the number of available
agents, and the average wait time for a call.
Call Accounting System
IMPORTANT:
This section is intended solely as an overview of the application. For
comprehensive information about the use of the application, see the
documentation for the product.
A Call Accounting System (CAS) is a software application for businesses that
need to manage telephone usage and control costs by tracking, sorting, and
recovering telephone charges. CAS provides a menu-driven user interface and
online help.
There are three versions of CAS:
CAS Integrated with IS III (IS CAS). Starting with Release 1.2 of IS III, this
application differs from two versions of CAS described below. Please also
see
CAS Plus V3. This version, for general business use, is a standalone
application that runs on a Lucent Technologies-approved DOS PC.
CAS for Windows. This version takes advantage of the easy-to-use
graphical user interface of Microsoft Windows. It is also a standalone
application that runs on a Lucent Technologies-approved DOS PC. It
allows a single CAS system to be used for both local and remote business
sites.
All three versions allow businesses to calculate the costs of calls using the rates
charged by long-distance carriers in one of 11 major metropolitan areas. In
addition, you can customize CAS for Windows, CAS Plus V3, and IS CAS by
programming additional rate tables.
All three versions provide the following services and features:
Call Record Processing. This feature collects, stores, and produces
records of calls, calculating costs using the selected rate table. You can
program the system to process all calls or only calls that exceed a specified
cost threshold. It can also add a service charge to calls before billing them
to clients, departments, or projects.
In addition, IS CAS collects and processes Automatic Number
Identification (ANI) information as well as Caller Identification information
provided by the 800 GS/LS-ID module and/or a DS1 module with PRI and
"Integrated Solution III" on page I–49
6 3
for more information.
Issue 1
August 1998
Page I-25