Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 247

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
CTI (Computer Telephony Integration) Link
Coverage
Digital Data Calls
Direct-Line Console
Directories
Forward and
Follow Me
Group Calling
Hold
Pools
Personal Lines
When an extension is programmed as a CTI link, it is removed from
membership in coverage groups.
When a call is transferred from a programmed Cover button on an
unmonitored DLC, screen pop is not initiated at the destination extension,
even if it is using a CTI application.
If you program a CTI link for an extension that is already programmed for
2B data, the 2B data programming is overwritten. The 2B data
programming should be removed from the extension.
A DLC's SA calls can be controlled by a CTI application. When they are,
the DLC position functions like any other MLX or analog multiline
extension that is using a CTI application. An outside call to the position
initiates screen pop at the DLC extension.
Calls to DLCs not using a CTI application do not initiate screen pop at the
operator extension but when transferred or conferenced—even if they
arrive on the DLCs personal line button—do initiate screen pop at a
destination extension using a CTI application. However, calls transferred
from a DLC's programmed Cover button do not initiate screen pop, even
at screen-pop-capable destinations.
The extension that is programmed as a CTI link can have its label
changed through system programming.
When an extension is programmed as a CTI link, forwarding to the
extension is deactivated.
In Release 6.0 and later systems, if a PassageWay Telephony Services
client extension with a call on an analog Centrex loop-start line attempts
either to conference or to transfer to an extension with Centrex Transfer
via Remote Call Forwarding activated, the call is immediately transferred
without consultation, regardless of the user's intentions. The originator is
disconnected.
When an extension is programmed as a CTI link, the extension is
removed from membership in calling groups.
To ensure that calling group overflow calls initiate screen pop at
destination extensions, set all personal lines at calling group overflow
receivers to No Ring. For example, if a unmonitored DLC overflow
receiver has only a personal line—set to Immediate Ring—available for a
calling group overflow call, the call arrives on the personal line button.
Therefore, caller information is not sent to the destination extension when
the DLC operator transfers the call.
A CTI link application can put an SA button call on hold.
When an extension is programmed as a CTI link, dial access to pools is
removed from the extension.
If an unmonitored DLC transfers a call that arrived on a personal line, the
screen-pop caller information is sent to the destination extension,
provided that the destination extension is using a CTI application.
Issue 1
August 1998
Page 198