Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 885

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
I Applications
MERLIN MAIL and MERLIN LEGEND Mail
Automated Attendant Service
Automated Attendant Service consists of one or more menus, providing callers
with a number of options that allow them to quickly access an extension, a
department, or information by pressing a single dialpad button. In MERLIN MAIL
Voice Messaging System Release 3.0 and MERLIN LEGEND Mail, there can be
up to three Automated Attendants.
This service provides several major benefits, both to the callers and to the
company:
Different greetings, menus, and announcements can be recorded to play
during the day and night.
For example, during the day you may want to tell callers to stay on the line
for assistance by an operator. At night, when there may be no operator, you
may want to tell callers to stay on the line to leave a message in the
Automated Attendant General Mailbox.
Different greetings, menus, and announcements can be recorded to play
for different incoming lines.
For example, you may want to answer calls using one corporate name on
one set of telephone numbers and answer calls using another name on a
different set of telephone numbers.
Calls are routed efficiently to the correct party.
Incoming fax calls from machines that produce industry-standard fax
(CNG) tones are recognized and automatically routed to the fax extension.
Using the Automated Attendant Touch-Tone Gate feature, callers on rotary
phones or needing assistance are either automatically transferred to the
system operator or Automated Attendant General Mailbox or disconnected,
based on your company's preference.
If callers do not know the extension needed, they can either access a
directory of subscribers or be transferred automatically to an operator.
Announcements of frequently requested information—such as directions or
business hours—can be included as menu options, freeing an employee's
time for other tasks.
Callers can be given the choice of two languages in which to hear prompts.
These languages may be American English and Canadian French or
American English and Latin-American Spanish.
You can set up the system to answer calls immediately or after a delay. If
the system is set for delayed call handling, calls unanswered by the system
operator are answered by an Automated Attendant after a specified
number of rings.
6 1
Issue 1
August 1998
Page I-12