Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 371

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Group Calling
In Release 5.0 and later systems, the system manager can specify the extension
for an optional secondary delay announcement and use system programming to
set the interval (0–900 seconds) between announcements. This setting
determines the time before a waiting caller hears the secondary announcement
and, if it is set to repeat, the interval between replays of the secondary
announcement. The secondary announcement can either repeat or play only
once, after which the caller hears ringback or Music On Hold, according to the
rules outlined above.
The primary and secondary announcement options, when used together, allow
the system manager to issue an initial message to callers, followed by a repeating
announcement that, for example, urges the caller to stay on the line and wait for a
calling group member. Generally, the interval between delay announcements
should be no shorter than the length (in seconds) of the secondary
announcement. Ideally, the interval should be the product of the secondary
announcement's length and the anticipated number of calls in queue during a
busy time.
NOTE:
See
Announcements" on page 329
thresholds can help determine the effectiveness of delay announcements in
Release 5.0 and later systems.
In Release 2.0 and later systems, all calls delivered to a jack programmed as a
calling group delay announcement device produce a one-burst inside ring (heard
by the caller). In addition, outside calls transferred to a calling group and then
answered by either a delay announcement device or a calling group member
show the most recent answering extension, not the transferring extension, on the
Station Message Detail Recording (SMDR) call record.
If a calling group member becomes available while the caller is listening to a delay
announcement, the system immediately routes the caller to the calling group
member. The announcement device is then free to handle another queued call.
Each announcement device has an extension number. Therefore, a calling group
member or calling group supervisor can dial this number to check or change the
announcement as long as the delay announcement device allows a user to read
or change messages remotely. If the device is malfunctioning and does not
answer the call within 30 seconds (5 rings), the system automatically logs out the
device and makes it unavailable for subsequent calls until the calling group
supervisor logs in the device or until the next system restart. The only effect on
incoming calls is that callers do not hear the announcement.
If a caller hangs up while listening to a delay announcement device, the extension
of the delay announcement device, not that of the calling group, is recorded on
the SMDR.
"Using Alarm Thresholds to Monitor the Effectiveness of Delay
for information about how tiered alarm
Issue 1
August 1998
Page 322