Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 605

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Queued Call Console (QCC)
In Release 6.1 and later systems, a calling group with a non-local member can be
used for Position Busy Backup.
Operator Hold Timer
The Operator Hold Timer option specifies the length of time (10–255 seconds)
that must elapse before an operator is reminded (with an abbreviated ring) that a
call is on hold. The factory setting for this interval is 60 seconds. The operator
hold timer can be set for both DLCs and QCCs. It cannot be programmed for
individual operator positions. If another call is received at the same time that the
hold timer expires, 10 seconds are added to the programmed operator hold timer
interval.
Hold Return
The Hold Return option determines whether calls put on hold at a QCC remain on
hold at a QCC operator's console indefinitely or are returned to the QCC queue
after the hold timer has expired twice. The factory setting is that calls remain on
hold.
When the QCC Hold Return option is set for calls to remain on hold indefinitely, a
QCC operator hears an abbreviated ring every time the interval expires. If the
QCC Hold Return option is set for calls to return to the queue, each call on hold at
a QCC operator console is timed individually (a queue return timer is used for
each Call button).
Automatic Hold or Release
The Automatic Hold or Automatic Release setting determines whether a call in
progress on a Call button is automatically put on hold (automatic hold) or released
(automatic release) when a QCC operator presses another Call button. The
factory setting is Automatic Release.
Return Ring Interval
The Return Ring Interval setting determines the number of rings (1–15) before an
unanswered directed call returns to the QCC queue or returns to a QCC message
center position. The factory setting is four rings.
QCC Voice Announce
If QCC Voice Announce is enabled, the fifth Call button can be used to announce
a call on another user's speakerphone. If Voice Announce is disabled (factory
setting), then the fifth Call button functions the same as any other Call button.
This setting applies to all QCCs in the system. Inspecting this button displays
Announce for QCCs is not enabled.
QCCs cannot receive Voice Announce calls. Any call to a QCC from a Voice
Announce SA button is received at the QCC as a ringing call.
if Voice Announce for QCCs is enabled and
Issue 1
August 1998
Page 556
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