Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 239

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
CTI (Computer Telephony Integration) Link
A transfer of a call that has been answered by a voice-response unit
NOTE:
In Release 6.0 and later systems, transferred calls from non-local
extensions can only initiate the correct screen pop when the transfer is
without consultation and the private network systems are connected by PRI
tandem trunks. Otherwise, only the transfer originator information is
available for screen pop. If the private trunks are tandem tie trunks, they do
not convey screen pop information over the network. Collected digit
information is not sent to a non-local extension, even if tandem PRI trunks
carry the call.
A transfer or conference of a call that has been answered at a local DLC or
QCC
Some CTI applications allow screen pops either on demand or when a call is
answered. These applications may initiate screen pops for all calls, even those
answered at the telephone on a line button other than an SA button. However, if a
call does not come in on an SA button, screen pop does not occur when the call is
ringing, only after it is answered. In addition, when a call does not arrive on an SA
button, the CTI application cannot handle a transfer, conference, hold, or other
activity for that call. The user must perform these actions manually, using the
telephone.
When an outside call is answered initially by a voice-response unit that prompts
for caller information (such as a customer number), that information is passed on
to the person receiving the call, assuming that the receiver has screen-pop
capability and that the application uses transfer with consultation. As a result,
screen pop occurs at the destination.
NOTE:
In this case, the only information that the application can collect about
the caller is the remote telephone number.
NOTES:
1. Some CTI applications can initiate screen pop from the called
number on a BRI or PRI line. To find out whether this feature is
available, check your application's documentation.
2. To obtain calling party information on a loop-start line, your
organization must subscribe to Caller ID services, if available,
from the local telephone company. An 800 LS-ID line/trunk
module is also required, and the system must be programmed
for Caller ID (see
lines, calling party identification services may be available from a
network service provider. For more information, see
Interface (BRI)" on page 88
and T1" on page
"Caller ID" on page 111). On BRI and PRI
and "Primary Rate Interface (PRI)
489.
Issue 1
August 1998
Page 190
"Basic Rate