Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 400

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Hold
system operator. This hold timer is fixed at 60 seconds for telephone users. It is
programmable for DLC and QCC operators, as described below.
At an MLX display telephone, the message
display when the user first puts a call on hold. This message reappears briefly
each time the hold timer expires.
Five systemwide Hold options can be set through system programming:
Hold Disconnect Interval. Determines how long the system waits before
releasing the line when an outside caller on hold on a loop-start line hangs
up. The hold disconnect interval should be programmed to match the local
telephone company's disconnect timing: Long if disconnect is unreliable,
and Short if disconnect is reliable. The hold disconnect interval applies to
all telephone users and system operators. This interval can be set to the
following values:
DLC Operator Automatic Hold. Determines what happens when a DLC
operator is on a call and presses another line button, an Auto Dial button,
or a Direct Station Selector (DSS) button. The DLC Operator Automatic
Hold setting applies only to DLC operators. This option can be set to the
following values:
Operator Hold Timer. Determines how long a call stays on hold before the
system reminds the DLC or QCC operator that it has not been picked up.
The operator hold timer applies only to DLC and QCC operators. The
operator hears a reminder (abbreviated ring) when the timer expires. This
timer can be set to a value between 10 and 255 seconds. (The factory-set
value is 60 seconds.)
If a call is ringing at the console when the timer expires, the reminder is
delayed for 10 seconds so that the operator has a chance to hear it. (If after
10 seconds the call is still ringing or a new call is ringing, the reminder is
delayed for another 10 seconds, and so on.)
QCC Hold Return. Determines what happens to a call that a QCC
operator has put on hold and that has not been picked up after the operator
hold timer has expired twice. (The timer is not counted as having expired
— Long (the factory-set value): 450 ms
— Short: 50 ms
— Enabled. The active call is automatically put on hold. This prevents
accidental disconnection of callers.
— Disabled (factory-set time). The active call is disconnected. This
allows an operator to disconnect one call and answer or dial another
by pressing a single button.
Issue 1
August 1998
Page 351
appears briefly on the