Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 743

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Transfer
Description
Users can transfer inside or outside calls either to inside extensions or to outside
numbers. Transferring an outside call to an outside number is called trunk-to-trunk
transfer .
In Release 6.0 and later systems (Hybrid/PBX mode only), transfers to non-local
dial plan extensions are actually trunk-to-trunk transfers, although users initiate
them as they do inside transfers. Most extensions, including those equipped with
single-line telephones, can make these calls, regardless of system programming
to allow or disallow trunk-to-trunk transfers. Refer to
page 698.
Calls can be transferred with or without consultation:
With Consultation. A transfer with consultation can be made only to an
inside extension or, in Release 6.0 and later systems, to a non-local dial
plan extension from a telephone (not from a CTI-linked PassageWay
Telephony services client). The user initiating the transfer calls the
destination extension and speaks to the person at that extension before
completing the transfer.
If the transfer is initiated on an SA Voice or ICOM Voice button, the
transfer is called a voice-announced transfer (see
page
can speak to the person at the inside destination extension on that
person's speakerphone before completing the transfer. When the transfer
is completed, it arrives at the destination extension as a ringing call. In
Release 6.0 and later systems (Hybrid/PBX mode only), voice-announced
transfers cannot be made to non-local dial plan extensions.
Without Consultation. A transfer without consultation can be made either
to an inside extension or to an outside number. The user initiating the
transfer completes the transfer before the person at the destination
extension or number answers.
Transfer Options
The sections below describe system-programmed options that determine how to
transfer calls.
696). In a voice-announced transfer, the user initiating the transfer
NOTE:
QCC system operators ordinarily use the Start and Release buttons
to transfer calls rather than the transfer process described in this
section. For more information, see
page 543.
4 8
"Trunk-to-Trunk Transfer" on
"Type of Transfer" on
"Queued Call Console (QCC)" on
4 8
Issue 1
August 1998
Page 694