Intuity Conversant - Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
I Applications

Intuity CONVERSANT

Intuity CONVERSANT
IMPORTANT:
This section is intended solely as an overview of the application. For
comprehensive information about the use of the application, see the
documentation for the product.
Intuity CONVERSANT is a voice response system that enables a user to run
integrated voice response (IVR) applications. Intuity CONVERSANT can
automatically answer and route calls and execute telephone transactions. It is
particularly useful for order-taking, for example.
You can configure the Intuity CONVERSANT software in one of two ways:
As an application development environment in which all the tools to create
an application are available
As a platform to run applications that are already developed
Intuity CONVERSANT consists of the hardware and software that support
transaction processing, data retrieval, and data entry using a touch-tone
telephone connected to a public telephone network. When a telephone
connection is made to Intuity CONVERSANT, the application running on Intuity
CONVERSANT prompts the caller with a synthesized voice in an
application-dependent dialogue. The caller enters the appropriate responses by
using the touch-tone keys on the telephone. This interaction continues until the
caller ends the call.
You can develop applications that allow calls to be transferred to an attendant
telephone during some part of the dialogue. Calls also can be transferred
automatically to an attendant telephone if the application determines that an
attendant is required. Intuity CONVERSANT also supports scripts that allow
callers to record and play back information.
Intuity CONVERSANT offers the following capabilities:
Customized inbound call management or call routing
Functions that are performed by choosing options in windows displayed on
the screen
Multiple script configuration possibilities that allow for different paths within
the same script for handling calls during normal business hours, after
hours, and on holidays
Simple prompt-recording using a telephone
Optional seasonal greetings to be played during set time intervals
Interaction of applications with voice mailboxes, with the ability to leave
and retrieve messages, execute voice mail scripts, or get subscriber
information
Creation of tables and retrieval and updating of data using database tables
6 7
Issue 1
August 1998
Page I-62