Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 238

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
CTI (Computer Telephony Integration) Link
Additional equipment and software are needed, depending on the software the
LAN is using:
If using Novell NetWare version 3.12, 4.11, or 4.1:
— 5 megabytes of available disk space in the system volume
— MERLIN LEGEND Passageway Driver, version 1.1 or later installed
— Telephony Services for NetWare software, Release 2.21 or later.
— Eicon/G. Diehl SCOM circuit board with an available 8- or 16-bit ISA
— Interrupt 2 or Interrupt 3 available
If using Windows NT 4.0 Server:
— 5 megabytes of available disk space
— MERLIN LEGEND NT PBX Driver, version 1.0 or later installed
— CentreVu
— Eicon DIVA Version 2.0 ISDN BRI circuit board with an available 16-bit
For more information about these requirements and about installing a CTI link,
see the PassageWay Telephony Services Network Manager's Guide .
Screen Pop
Screen pop occurs when a CTI application takes inside or outside caller
information, queries a database, and displays caller information on a user's PC
screen. Screen pop requires that an identifying number or code be available to
identify the outside calling party. This number may be a telephone number
provided by Caller ID, ANI, or another network service.
Screen pop can also occur when the caller enters an identifying code after
connecting to a voice-response unit in the system. The voice-response unit
(MERLIN LEGEND Mail for example) may prompt the caller to dial a social
security number, account number, customer number, or other database index
code. These collected digits are used to initiate screen pop of database
information. For more information, see the next topic, "Collected Digits."
Screen pop can occur on incoming voice calls from the following sources:
Calling group distribution
ISDN PRI routing by dial plan
An extension on the MERLIN LEGEND Communications System
Remote access
slot, to link the communications system and the telephony server.
®
Computer Telephony, Release 3.1 or later installed.
ISA slot, to link the communications system and the telephony server.
Issue 1
August 1998
Page 189