Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 402

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Hold
When one-touch Hold is programmed systemwide and the operator is
active on a Personal Line, pressing an Auto Dial button or DSS button also
puts the call on hold. This prevents accidental disconnection of callers and
speeds call handling. If the operator is active on an inside call and the call
is on hold, the DLC operator hears an abbreviated ring as a reminder each
time the interval programmed for the operator hold timer (10–255 seconds)
expires.
If the operator is active on an inside or outside call on an SA button,
pressing an Auto dial button or a DSS button does not place the call on
hold. The user at the extension associated with the Auto Dial or DSS
button hears the manual signaling beep.
For Release 6.1 and later systems (Hybrid/PBX mode only), if, while on an
inside or outside call on an SA button with one-touch Hold enabled, a DLC
operator presses a DSS button for a non-local extension, the call is not
placed on hold, and the extension is not dialed. If, however, while on an
outside call on a Personal Line button with one-touch Hold enabled, a DLC
operator presses a DSS button for a non-local extension, the call is placed
on hold and the non-local extension is dialed
If the system is programmed for one-touch Transfer, an operator can press an
Auto Dial or DSS button to put an active inside or outside call on hold and initiate
a transfer, whether or not DLC operator automatic Hold is enabled.
If the system is not programmed for one-touch Transfer, an operator can press an
Auto Dial or DSS button to put an active outside call on hold and initiate a transfer,
whether or not DLC operator automatic Hold is enabled. (This capability is called
one-touch Hold .)
Every time the operator hold timer expires, the DLC operator hears an
abbreviated ring as a reminder that a call is on hold.
Queued Call Consoles
Pressing the Hold button to put a caller on hold makes a QCC operator available
for incoming calls from the QCC queue.
The first two times the operator hold timer expires, a QCC operator hears an
abbreviated ring as a reminder that a call is on hold.
If an operator does not pick up a call by the time the timer expires twice, the Hold
Return option determines whether the call remains on hold or returns to the QCC
queue. If this option is programmed for calls to remain on hold, an operator hears
the abbreviated ring every time the operator hold timer expires and no call is
ringing on the console. If the option is programmed for calls to return to the queue,
each call on hold at the QCC is timed individually. (The operator hold timer is
applied separately to each Call button.)
Issue 1
August 1998
Page 353