Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 926

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
I Applications
Integrated Solution III
Leave Message
Night Service
SMDR
System
Renumbering
Transfer
System Programming
AUDIX Voice Power requires the following system programming:
Assign AUDIX Voice Power ports to a calling group and specify the group
type as VMI integrated.
Specify the touch-tone duration and interval between digits in codes sent
between AUDIX Voice Power and the system.
Specify the number of rings before a call transferred by AUDIX Voice
Power is sent to the backup position (usually the system operator).
If a Leave Message notification is left in a mailbox in a system with heavy
VMI traffic, the subscriber may have to dial out manually to retrieve the
message.
In Release 2.0 and later, when AUDIX Voice Power sends a Leave
Message notification to an extension, the system identifies the voice mail
system as the sender of the message. As a result, when the voice mail
subscriber uses the Return Call feature, the call goes to any available
voice mail port, not just to the specific port that generated the message.
This improves access by reducing the chance of getting a busy port.
If Automated Attendant handles only after-hours calls, you must program
a phantom extension as a member of a Night Service group associated
with a system operator. This phantom extension is covered by a calling
group with integrated VMI ports as members. If an incoming call is not
answered within the programmed number of rings, the control unit sends
it to the calling group with the VMI ports. You must program AUDIX Voice
Power to recognize the call from the phantom extension, and you must
provide Automated Attendant service rather than the usual Call Answer
service.
IS CAS collects call information from the SMDR output of the system.
System Renumbering can be done only through SPM or MLX-20L system
programming. Integrated Administration uses System Renumbering to
read extension numbers and adjuncts.
Beginning with Release 2.1, any VMI port can transfer an incoming call to
an outgoing line/trunk. In earlier versions, only integrated VMI ports could
transfer to an outgoing line/trunk.
If a caller incorrectly specifies the answering VMI port as the desired
transfer destination telephone, the VMI port may inadvertently park the
call.
You can program any calling group, calling group member, or telephone
to be a VMS transfer redirect extension. If you program a QCC as such,
the transfer redirect call is delivered to the QCC as a returning call and is
not placed in the QCC queue.
If a transferred caller gets no answer and returns to the system operator,
the system operator has no indication of the origin of the call.
6 5
Issue 1
August 1998
Page I-53