Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 614

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Queued Call Console (QCC)
Remote Access
Ringing/Idle Line
Preference
Ringing Options
Saved Number Dial
Service Observing
Signal/Notify
Speed Dial
If a remote caller uses a rotary phone and the system does not require a
barrier code, the call, after it times out, is sent to a QCC that is assigned
as a backup extension.
One or more QCC operators can be assigned to receive calls on
lines/trunks programmed for shared remote access.
In Release 4.1 and later systems, if a remote access line is assigned to
one or more Night Service groups, it receives Night Service treatment
when any QCC operator whose group includes the line turns Night
Service on.
In Release 4.0 and prior systems, calls received on lines/trunks specified
for shared remote access receive remote access treatment only when all
QCC operators who are assigned to receive shared remote access calls
turn on Night Service. If Night Service is turned off by one or more QCC
operators assigned to receive the calls, calls ring in to the QCC queue
normally and do not receive remote access treatment.
Ringing/Idle Line Preference is turned on and cannot be turned off on a
QCC.
Personalized ringing cannot be programmed on a QCC, nor can Ring
Timing options be adjusted on a QCC. The Call buttons are fixed to
Immediate Ring. A QCC receives only two types of distinctive ringing: one
ring for an inside call and two rings for an outside call. A QCC does not
receive the three rings that indicate a returning transferred call.
Saved Number Dial cannot be used on a QCC.
In Release 6.1 and later systems, a QCC cannot be a Service Observer
or a member of a Service Observing group. If an extension is on a call
with a QCC, the call can be observed at that extension, but not at the
QCC's extension.
Notify and Signal buttons cannot be used on a QCC. However, pressing a
DSS button sends a signal to the extension associated with the DSS
button in the following instances:
A QCC operator is timed out from dial tone on a Call button or has
pressed the Forced Release button while listening to dial tone on a
Call button.
A QCC operator, with the call in a split condition, has pressed the
Source button after contacting the destination but has not
connected both parties by using the Join button. If the operator
presses a DSS button, a manual signal is sent to the destination
extension.
Personal Speed Dial and System Speed Dial cannot be used to dial
numbers on a QCC. The Directory features are used instead.
Issue 1
August 1998
Page 565