Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 489

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Music On Hold
Considerations and Constraints
Music On Hold is not provided to inside callers.
Music On Hold is never heard by callers in the Queued Call Console queue.
Direct Inward Dialing (DID) and tie line/trunk jacks cannot be used for Music On
Hold. A line/trunk jack designated for Music On Hold cannot be grouped in a pool.
During programming of a line/trunk jack for Music On Hold, the entire system is
forced idle.
In Release 6.0 and later systems (Hybrid/PBX mode only), non-local dial plan
calls carried over private network trunks are treated by the system as outside
calls. If Music On Hold is programmed, callers hear Music On Hold as for an
outside call.
If you use equipment that rebroadcasts music or other copyrighted materials, you
may be required to obtain a copyright license from or pay fees to a third party such
as the American Society of Composers, Artists, and Producers (ASCAP) or
Broadcast Music Incorporated (BMI). You can purchase a Magic on Hold
system, which does not require such a license, from Lucent Technologies.
Feature Interactions
Callback
Camp-On
Conference
Forward and
Follow Me
Group Calling
Night Service
Park
Pools
Personal Lines
An outside caller waiting in the callback queue hears Music On Hold.
When Camp-On is used to complete the transfer of an outside call, the
caller hears Music On Hold until the call is answered if the transfer
audible is set to Music On Hold. See
If the first participant put on hold for a conference call is an outside caller,
that caller hears Music On Hold until the second participant is added.
In Release 6.0 and later systems where extensions are using the Centrex
Transfer via Remote Call Forwarding feature, do not program Music On
Hold as the transfer audible. If Music On Hold is programmed in this case,
a caller being transferred hears a click, three seconds of Music On Hold,
a second click, then silence for about 10 seconds, then ringback or a busy
tone from the central office. This can confuse callers, who may then hang
up.
Outside callers waiting in calling group queues hear Music On Hold (if
programmed).
A line/trunk jack programmed for Music on Hold cannot be assigned to a
Night Service group.
A parked caller hears Music On Hold.
Line/trunk jacks used for Music On Hold cannot be assigned to pools.
Line/trunk jacks used for Music On Hold cannot be assigned as personal
lines.
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Table 30 for more information.
Issue 1
August 1998
Page 440
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