Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 359

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Forward and Follow Me
Remote Access
continued
Ringing Options
Service Observing
SMDR
To forward calls to an outside telephone number, dial
forwarding extension number. Then dial one of the following: the ARS or
pool dial-out code (Hybrid/PBX mode only), the Idle Line Access code
(usually ; Key and Behind Switch modes only), the line/trunk number
(usually 801–880), or a
Forwarding (Release 6.0 and later systems). Finally, dial the destination
telephone number and
Pause is needed in the dialing sequence for Centrex Transfer via Remote
Call Forwarding, forwarding must be activated or deactivated at a
multiline telephone on the system.
To cancel the forwarding of calls to an extension, dial
system dial tone. Then dial the forwarding extension number; now dial the
forwarding extension again.
If the forwarding telephone is set to Immediate Ring, only the
programmed Forwarding Delay is applied (Release 4.0 and later
systems). If the forwarding telephone button is set to Delay Ring, calls
that arrive on that button are delayed before forwarding. In Release 4.0
and later systems, the Forwarding Delay is added to the Delay Ring
setting. If the forwarding telephone button is set to No Ring, calls that
arrive on that button are not forwarded.
In Release 4.1 and later systems, a call that cannot arrive at the
forwarding extension—because it has no available SA or ICOM button—
is forwarded immediately. It does not ring at the forwarding extension,
regardless of the Ring Timing options (Delay, Immediate, or No Ring) set.
In Release 6.1 and later systems, a Service Observer actively observing
an extension may activate or cancel Forward or Follow Me without
interrupting the observing. The Service Observer simply presses the
Feature button and dials the feature code and extension number.
However, the Service Observer does not hear any progress tones while
doing this.
If the system is programmed to track both incoming and outgoing calls,
two SMDR records are generated when an outside call is forwarded to an
outside telephone number. One record shows the incoming call, and the
other record shows the call made to the destination telephone number
with the forwarding telephone as the originator.
Programming of the Remote Call Forwarding number to which incoming
calls are to be forwarded is completed by pressing . The SMDR report
à Ã
includes the with the number for calls forwarded to the number. In
Release 6.0 and later systems, if a Pause character is included in a
Remote Call Forwarding dial sequence, it also appears in the report.
In Release 6.0 and later systems, when a call comes into an extension
that is a principal user with Centrex Transfer via Remote Call Forwarding
activated, the initial incoming call may be of very short duration. You can
set the SMDR feature to record very short, even zero (0) duration calls in
order to capture these calls. However, this may not be desirable in all
systems.
for Centrex Transfer via Remote Call
to signal the end of the dialing sequence. If a
Issue 1
August 1998
Page 310
and the
while listening to