Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 613

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Queued Call Console (QCC)
Park
Personal Lines
Pickup
Pools
Privacy
Recall/Timed Flash
Reminder Service
Eight park dial codes are automatically reserved for parking calls from a
QCC. The factory-set extension numbers are 881 through 888. To assign
the park zones to a DSS connected to a QCC, the extension numbers
must be in the range programmed for the Page buttons.
A QCC operator with a DSS parks a call either by pressing the DSS
button for the park zone or by pressing the Start button and then the DSS
button. The call is automatically parked; the operator does not need to
press the Release button. A QCC operator without a DSS cannot park
calls.
To pick up a parked call, a QCC operator presses the Feature button and
selects from the display, then dials the extension number for the
extension or park zone where the call is parked.
Calls parked by QCC operators can be programmed to return to the QCC
operator who parked the calls and/or to another QCC operator. Returning
parked calls are also assigned a QCC queue priority level; the factory
setting is 4. With message center operation, a call parked by a QCC
operator can be returned to the message center position.
Personal lines cannot be assigned to a QCC.
A QCC can be a member of a Pickup group. QCC operators can use
Individual Pickup and Group Pickup only by selecting them from the
display.
Home screen on QCCs.
Pool buttons cannot be assigned to a QCC, but a QCC operator can
select pools to make outgoing calls by pressing a Call button and dialing
the ARS or pool dial-out code. A QCC operator can be assigned to
receive calls on lines/trunks assigned to pools.
A Pool Status button is assigned as a fixed-feature button on a QCC and
provides a QCC operator with the status of all pools (maximum of 11),
including pools of private-network trunks (Release 6.0 and later systems).
The QCC operator presses the Inspct button followed by the Pool Status
button, and the busy or available status of pools is shown on the display.
A QCC operator cannot use Privacy.
A Recall button cannot be programmed on a QCC.
Reminder service cannot be used on a QCC.
and are available from the
Issue 1
August 1998
Page 564