Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 373

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Group Calling
sent to the alert is continuous, use only a device such as a strobe light,
which stays lit until the number of calls drops below the limit. Only one
external alert can be assigned to each calling group, and each external
alert can be assigned to only one calling group. You should not use an SAA
with an analog multiline telephone because a steady tone is emitted from
the telephone when the visual alert is on.
The system does not block the programming of any extension jack
(including extension jacks used for telephones or operator consoles) as an
external alert to provide the calls-in-queue alarm. However, programming a
telephone or console extension as a calls-in-queue alarm is not
recommended because the telephone alerts continuously with a tone while
the number of calls in the calling group queue is equal to or greater than
the programmed threshold or in Release 5.0 and later systems, Threshold
3 (see the discussion later in this topic). Single-line telephones do not ring
or generate any kind of tone, nor does any device connected to an MFM
that is set for tip/ring operation.
Through the LED associated with a Calls-in-Queue Alarm button (inside
Auto Dial button) programmed with the calling group's extension or a DSS
button that corresponds to the extension. In Release 5.0 and later systems,
the DSS button flashes if the number of calls waiting in the queue is greater
than or equal to Threshold 1 but fewer than Threshold 3. The LED lights
steadily if the number of waiting calls is greater than or equal to Threshold
3. If three thresholds are needed, an inside Auto Dial button should be
used to monitor queue status. There is no limit to the number of buttons
that can be programmed to provide the calls-in-queue alarm indication.
Any multiline telephone in the system can be used to monitor the status of
a calling group's queue by programming a Calls-in-Queue Alarm button. An
MLX display telephone can be used to view the number of calls in a queue
(1–99) on the display when the user presses the Inspct button and then
presses the Auto Dial button (Calls-in-Queue Alarm button) programmed
with the calling group's extension number. The Inspect feature cannot be
used on a DSS button.
In Release 5.0 and later systems, three Calls-in-Queue Alarm thresholds can be
set to more clearly indicate the real-time status of the queue according to the
behavior of programmed Calls-in-Queue Alarm buttons. If all three thresholds are
set to the same value, the result is one threshold only with LED states of off and
on. If two values are the same, then the result is two alarm levels with LED states
of off, flash, and on. The factory is setting is one call for all three thresholds. Using
all three levels, the system manager sets Threshold 3 to the highest value,
Threshold 2 to a middle value, and Threshold 1 to the lowest value. A
Calls-in-Queue Alarm button indicates the severity of the alarm conditions in the
following ways:
If the number of waiting calls is fewer than the value programmed for
Threshold 1 or drops below that level, the LED is unlit.
If the number of waiting calls is greater than or equal to the Threshold 1
value but less than the Threshold 2 value, the LED flashes.
Issue 1
August 1998
Page 324