Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 220

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Coverage
Cover to Voice Mail with Escape
to System Operator
When DID or an auto attendant is used, users receive calls directly, without the
intervention of an operator. In these situations, the telephone should have voice
mail coverage instead of coverage by a receptionist (operator). The caller then
has the option to leave a message or press
after talking to the receptionist, the caller wants to leave a message, the
receptionist can transfer the call back to voice mail using the Direct Voice Mail
(DVM) feature.
Figure 10. Cover to Voice Mail with Escape to System Operator
This configuration is usually the best solution for coverage to voice mail because
of the following advantages:
It reduces the burden on the receptionist or operator.
It allows the caller to make the choice whether to leave a message or
speak to an operator.
It allows the caller to leave a message without waiting for the receptionist to
answer.
Cover to System Operator before Voice Mail
If calls must go to a receptionist, coverage can be set up using one of the
following methods:
Primary Coverage (eight or fewer extensions)
Phantom calling groups (30 or fewer extensions)
Phantom extensions (30 or more extensions)
Call comes in
for ext 111.
Rings at ext
111
Goes to
Voice Mail
Caller
Caller
leaves a
dials 0.
message.
9
Ã
in order to talk to the receptionist. If
Operator
transfers
directly to
voice mail.
Call rings
at
operator.
9
Issue 1
August 1998
Page 171