Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 595

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Queued Call Console (QCC)
calls in the QCC queue. When a call rings on a Call button, call origin information
is shown on the display.
In Release 4.0 and later releases, when Voice Announce for QCCs is enabled, the
fifth Call button can be used to announce a call on another user's speakerphone
(providing there is an available SA button capable of receiving pages at the
receiving telephone). If Voice Announce is disabled (factory setting), then the fifth
Call button functions just as any other Call button does. Inspecting this button
displays
Voice Announce for QCCs is not enabled.
Operator Availability
A QCC operator is available to receive a call from the queue when there are no
active calls (including ringing calls) at the console except calls on hold. A QCC
operator is unavailable to receive a call from the queue under the following
conditions:
A call is ringing at the console.
The operator is on a call.
The operator has a call in the split condition (see below).
The operator is setting up a conference.
All Call buttons are busy.
The console is being used for system programming.
The console is in maintenance mode.
The operator is programming a Personal Directory listing or the Alarm
Clock.
The console is not plugged in.
Extending Calls
To direct an active call to another extension or to an outside number by using a
QCC, press either the Start button or a DSS button. The Start button splits the
call, or divides it into two separate halves, each connected to the QCC.
The active call, or source , automatically goes on hold at the Source button, and
the green LED next to the Source button flashes. An outside caller hears either
Music On Hold, if programmed, or nothing. An inside caller hears nothing.
A QCC operator hears a dial tone on the same Call button where the call had
been active. The operator can use the dialpad, a Directory feature, or a DSS
button to dial either another extension, an outside number, or a non-local
extension (Release 6.1 and later systems). This second half of the call is the
destination .
if Voice Announce for QCCs is enabled and
Issue 1
August 1998
Page 546
if
3 7
3 7