Voice Messaging Systems I - Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
I Applications
Integrated Solution II
Transfer
System Programming
When IS II includes IVP AA, you must perform the following programming tasks:
Designate Inside Dial Tone to be the same as the outside line/trunk dial
tone.
Assign all Automated Attendants to the same calling group and set the
group type to VMI Generic.
Program each VMI loop-start port for reliable far-end disconnect.
Designate a backup position, such as the system operator, to receive calls
that originally transferred to unanswered or busy extensions or to receive
calls when a caller fails to respond to a message.
Specify the number of rings before a call transferred by the voice
messaging system is sent to the backup position.
When IS II includes AVP, you must perform the following programming tasks:
Assign AVP ports to a calling group and specify the group type as VMI
Integrated.
Program each VMI loop-start port for Reliable far-end disconnect.
Specify the touch-tone duration and interval between digits in codes sent
between the AVP and the system.
Specify the number of rings before a call transferred by AVP is sent to the
backup position (usually the system operator).
Beginning with Release 2.1, any VMI port can transfer an incoming call to
an outgoing line/trunk. In earlier versions, only integrated VMI ports could
transfer to an outgoing line/trunk.
If a caller incorrectly specifies the answering VMI port as the desired
transfer destination telephone, the VMI port may inadvertently park the
call.
You can program any calling group, calling group member, or telephone
to be a VMS transfer redirect extension. If you program a QCC as such,
the transfer redirect call is delivered to the QCC as a returning call and is
not placed in the QCC queue.
If a transferred caller gets no answer and returns to the system operator,
the system operator has no indication of the origin of the call.
6 5
Issue 1
August 1998
Page I-47