Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 747

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Transfer
Trunk-to-Trunk Transfer
Trunk-to-trunk transfer (a call transferred to an outside number) is not allowed
when the line/trunk with the incoming call is a loop-start line that is not
programmed for reliable disconnect. (The Reliable Disconnect setting indicates
that a disconnect signal is sent by the local telephone company to the system
shortly after a caller hangs up.)
In Release 3.1 and later systems, trunk-to-trunk transfers can be blocked for an
extension, whether or not the lines/trunks involved are programmed for reliable
disconnect. The factory setting restricts all extensions from making trunk-to-trunk
transfers. Extensions that should not be restricted must be individually
programmed to allow trunk-to-trunk transfer.
Users can transfer inside or outside calls either to inside extensions or to outside
numbers. Transferring an outside call to an outside number is called trunk-to-trunk
transfer .
In Release 6.0 and later systems (Hybrid/PBX mode only), transfers to non-local
dial plan extensions are actually trunk-to-trunk transfers, although users initiate
them as they do inside transfers. Most extensions, including those equipped with
single-line telephones, can make these calls, regardless of system programming
to allow or disallow trunk-to-trunk transfers.
In Release 6.1 and later systems, when an Automated Attendant transfers a call
to a non-local extension, the transferring MERLIN LEGEND system monitors the
call to ensure that it is answered. If the non-local extension is not available or the
call is not answered within the transfer redirect timeout period (fixed at 32
seconds), the call stops ringing at the non-local destination and is redirected to
the extension on the same system as the Automated Attendant that is
programmed to receive redirected calls. This redirect extension can be a QCC
queue, a calling group, or an individual extension.
Calls can be transferred with or without consultation:
With Consultation. A transfer with consultation can be made only to an
inside extension or, in Release 6.0 and later systems, to a non-local dial
plan extension from a telephone (not from a CTI-linked PassageWay
Telephony services client). The user initiating the transfer calls the
destination extension and speaks to the person at that extension before
completing the transfer.
If the transfer is initiated on an SA Voice or ICOM Voice button, the
transfer is called a voice-announced transfer (see
page
can speak to the person at the inside destination extension on that
person's speakerphone before completing the transfer. When the transfer
is completed, it arrives at the destination extension as a ringing call. In
Release 6.0 and later systems (Hybrid/PBX mode only), voice-announced
transfers cannot be made to non-local dial plan extensions.
696). In a voice-announced transfer, the user initiating the transfer
4 8
"Type of Transfer" on
Issue 1
August 1998
Page 698