Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 370

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Group Calling
Delay Announcements
Delay announcement devices play a message for callers waiting in a calling group
queue, explaining the delay to the caller or asking that the caller continue to wait.
In Release 5.0 and later systems, each calling group can have up to 10 primary
delay announcements and one secondary delay announcement device, a
maximum of 11 per group. In earlier systems, a calling group can have only one
delay announcement device (no secondary device). The devices can be
connected to the control unit on 012, 016, or 008 OPT modules. A delay
announcement device can also be connected to an analog multiline telephone
through a General Purpose Adapter (GPA) or to an MLX telephone through a
Multi-Function Module (MFM). Each device is identified by the extension number
assigned in the system numbering plan. Any number of groups can share devices.
Delay announcement devices should not be assigned as calling group members.
NOTE:
In Release 6.1 and later systems, no delay announcement device should be
assigned for the calling group that contains the single non-local extension
because this calling group member is always available.
When no calling group members are available and calls enter the calling group
queue, the announcement device, as it becomes available, answers the call that
has been waiting longest and plays the recorded message.
Delay announcement devices may be monitored and logged in and out by the
calling group supervisor in the same way that agents are monitored and
controlled. After a system cold start or after programming of an extension as a
delay announcement, any delay announcement device is automatically logged in.
If an available delay announcement device does not answer a voice call within 30
seconds, it is automatically logged out. To reactivate the device, the supervisor or
system manager must log in the extension.
In Release 6.0 and later systems (Hybrid/PBX mode only), a delay announcement
device must be connected to the same system as the calling group for which it
provides announcements.
In Release 5.0 and later systems, the primary delay announcements function like
the single announcement available in prior releases. After the delay
announcement (the primary delay announcement in Release 5.0 and later
systems), an inside caller hears a special ringback, a transferred inside caller
hears regular ringback, and an outside caller (including a transferred outside
caller) hears special ringback or Music On Hold, if programmed, until the call is
answered by a calling group member. The delay announcement or primary delay
announcement is played only once while the call is in queue.
NOTE:
When you change a delay announcement, for example, re-recording it, be
sure to recalculate the announcement interval so that special ringback or
Music on Hold does not interrupt the new announcement.
Issue 1
August 1998
Page 321