Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 258

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Direct-Line Console
Description
A Direct-Line Console (DLC) is an answering position that system operators use
to:
Answer outside calls that are not directed to an individual user or group.
Answer inside calls.
Transfer inside and outside calls to local or non-local extensions or to an
outside telephone number.
Make outside calls, for example, for users with extensions restricted from
making outside calls.
Set up conference calls.
Monitor system operation.
Monitor group member or room status when used with Extension Status in
calling group Call Management System (CMS) or Hotel mode.
A DLC operates like other multiline telephones. In all three modes of operation,
outside lines are assigned as personal lines to individual buttons on the console.
The lines assigned on an individual DLC can also be assigned to buttons on other
consoles or other extensions. Incoming calls can ring on any of the line buttons,
and several calls can ring simultaneously. The operator uses the Transfer button
to direct calls to other extensions or outside numbers.
In Release 6.0 and later systems (Hybrid/PBX mode only), private networked
trunks must not be programmed on a DLC as personal lines. DLC operators can
call UDP extensions by using an SA button.
When programmed systemwide, DLC operator automatic Hold puts an active call
on hold when a DLC operator presses another line button. When one-touch Hold
is programmed systemwide and the DLC operator is on a Personal Line, pressing
an Auto Dial button or DSS button also puts an active outside call on hold. Both of
these Holds speed call handling and prevent accidental disconnection of callers.
A DLC operator hears an abbreviated ring as a reminder of a call on hold every
time the interval programmed for the operator hold timer (10–255 seconds)
expires.
NOTE:
In Release 6.0 systems (Hybrid/PBX mode only), a DSS button or an inside
Auto Dial button cannot be used to access a non-local extension. A
programmed outside Auto Dial button can be used for this purpose.
In Release 6.1 and later systems (Hybrid/PBX mode only), a DSS button
can be used to access a non-local extension, but an inside Auto Dial button
cannot. No busy indication, however, appears on the DSS for a non-local
extension.
Issue 1
August 1998
Page 209