Lucent Technologies MERLIN LEGEND Release 6.1 Feature Reference page 746

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Features
Transfer
NOTE:
In Release 6.0 and later systems (Hybrid/PBX mode only), voice-
announced transfer should not be programmed, because calls to non-local
dial plan extensions cannot be voice-announced.
If the system is programmed to select a ring button and one is available, the call
rings at the destination extension. If the system is programmed to select a
voice-announce button and one is available, the person at the destination
extension hears a voice announcement. If that person does not have a
speakerphone, has turned off Voice Announce to Busy, or is already using the
speakerphone, the call is converted to a ringing call. A transfer to an outside
number is always a ringing call.
If the specified type of button is not available, the system automatically selects the
next available SA or ICOM button. If no SA or ICOM button is available, the caller
is put on hold for transfer and no line is selected. The user can then select a
Shared SA button, or an SA Originate Only or ICOM Originate Only button, wait
for a free SA or ICOM button, or select an outside line button to transfer a call to
an outside number.
The following types of calls ring at the destination to which they are transferred,
regardless of the programmed type of Transfer:
Calls that arrive after waiting in a callback or call-waiting queue
Calls to busy extensions that do not have the Voice Announce to Busy
capability
Calls to a telephone with Voice Announce to Busy turned off
Calls to a telephone whose speakerphone is in use
Calls to single-line telephones
Calls to a calling group
Calls to a QCC operator
Transfer to Busy Extension
If a call is transferred to an extension with no SA or ICOM buttons available, the
call is queued for the destination extension. If the destination extension is an MLX
display telephone, it receives a
with Call Waiting programmed, the destination extension receives a call-waiting
tone. If an SA or ICOM button does not become available within the transfer
return interval, the call is returned to the extension that initiated the transfer.
In Release 6.0 and later systems (Hybrid/PBX mode only), if a call is transferred
over tandem tie trunks to a non-local dial plan extension that is unavailable, it is
not returned. The caller hears a busy tone. If the call is transferred over tandem
PRI facilities only, it returns when the intended destination is busy or unavailable.
4 8
message. On any type of telephone
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Issue 1
August 1998
Page 697